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#1 Azor

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Posted 18 January 2013 - 11:29 AM

I'm wondering why when last week I reported an admitted botter, (I know cause she said so in a pm) and when I reported foul language yesterday. I got the same reply from both. And no before you ask it wasn't the one quickly following the email to them. The other email is the exact same but a differant person. The person I reported for botting is still doing it and I highly doubt the foul language person will even get a temp ban. Also as I am writting this there's an aco and novice in pront packet injecting spamming emotes. Have the GM's totally given up on this game?

Greetings from the WarpPortal Support Team!

We apologize for any inconvenience that you may have experienced regarding the player in question. Please note that we shall investigate the issue and apply proper action when necessary.

Should you have other issues and concerns, please do not hesitate to contact us again and we will be happy to assist you.
Thank you for supporting Ragnarok Online.

Regards,

Mirela
Customer Service Representative
WarpPortal Support Team
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#2 DrAzzy

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Posted 18 January 2013 - 11:46 AM

They give a copy+paste answer for all ill-mannered reports. Do you want them wasting time typing out individual replies, or addressing more tickets?

To ban someone for botting, the GMs need to catch them in the act. Unfortunately, this means that an attentive botter can rush over and reply to the GM when he comes to investigate them, so he looks like he's not botting - hence he won't get banned until he gets reported and the GM tests him while he's in the bathroom or sleeping or something.
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#3 ilovemilk

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Posted 18 January 2013 - 12:29 PM

That's the same canned response they gave me when I reported a merchant who scam people by changing prices in vend shops. In my case I bought around 200 white slims from this merchant's vend shop and somehow ended up loosing 60M. I double check the price listed, but it showed 1K each.
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#4 DrAzzy

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Posted 18 January 2013 - 12:35 PM

That's the same canned response they gave me when I reported a merchant who scam people by changing prices in vend shops. In my case I bought around 200 white slims from this merchant's vend shop and somehow ended up loosing 60M. I double check the price listed, but it showed 1K each.


Oooh, is there an exploit here?
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#5 ilovemilk

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Posted 18 January 2013 - 12:38 PM

Oooh, is there an exploit here?


I honestly do not know what it is or how he/she did it. All I know is that my zenies went down -60M after I bought the slims. Any hacking experts here know about this?
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#6 Campitor

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Posted 18 January 2013 - 12:38 PM

Please PM me your ticket number about the merchant.
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#7 Trismegistus20

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Posted 19 January 2013 - 04:56 AM

They give a copy+paste answer for all ill-mannered reports. Do you want them wasting time typing out individual replies, or addressing more tickets?

To ban someone for botting, the GMs need to catch them in the act. Unfortunately, this means that an attentive botter can rush over and reply to the GM when he comes to investigate them, so he looks like he's not botting - hence he won't get banned until he gets reported and the GM tests him while he's in the bathroom or sleeping or something.


I wasn't aware the Game Masters operated under the same laws as the Geneva convention.
Why are the rules so lenient on this matter? Isn't it just a blatant invite for people to bot?

I could run around Payon quite easily and point out the scallywags. Not to mention all the ones sitting down. Upon being healed; they gleefully jump up and continue their lemming business.

What we need is a Hero someone to round up these ruffians. A vigilante. Why not get a volunteer bot hunter? I'm sure many players would happily scoff at the opportunity.

Hugs and kisses,
Zahrim, the slayer of hordes and Master of time.

Edited by Trismegistus20, 19 January 2013 - 05:03 AM.

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