33 replies to this topic

[buttrattles]

Hey I keep getting disconnected and I don't know why. This has been going on for a while now and I don't know what to do. I have good internet so I don't think that's the problem cause its high speed. I have tried playing on my desk top which is windows xp and I get disconnected on that and I have tried playing on my laptop which is windows 8. I would greatly appreciate it if someone could help me solve the problem. Thanks

[ShiveringShadows]

Maybe it has something to do with this.

[buttrattles]

I don't think so its been going on for about 2 weeks

[ShiveringShadows]

At which point does the game client disconnect you? When trying to log in or during gameplay? If the latter is the case, how frequently does it occur?

[buttrattles]

It happens during game play... its so bad I cant even think about trying to vend cause within 5 minutes I get disconnected

[ShiveringShadows]

Would you mind trying out LowerPing Beta to see whether it helps relieve the disconnect issues?

[buttrattles]

ok I will try it

[buttrattles]

server must be down or something cause it says failed to connect

[ShiveringShadows]

server must be down or something cause it says failed to connect

I can confirm that. The ragnarok server(s) are probably being maintained because of the recent issues.

[buttrattles]

ok well I will try it when the server is backup thanks for the help and I will let you know if it worked

[buttrattles]

Well I told you that I would let you know if it worked it works somewhat I still keep getting disconnected. I can play for about 15-20 minutes then I get disconnected so still cant vend with my merchant

[ShiveringShadows]

Err...please hold.

Edited by ShiveringShadows, 13 February 2013 - 07:06 AM.

[buttrattles]

ok

[buttrattles]

sorry for being a pain but greatly appreciate your time. when I get disconnected or stuck on the loading screen I have to bring up the task window and it says rag.exe not responding

[DrAzzy]

That isn't what i'd call getting disconnected... it sounds like your client is hanging.

In a normal disconnect, you can just press enter a few times after the "Disconnected from Server" error shows up and be back at login screen. So when you experience this problem, the client is entirely nonresponsive and has to be killed from task manager?

I'm a little unclear on where the problem occurs - you mention two computers, WinXP desktop and Win8 laptop. Does the problem happen on both of them? Does it behave the same way on both?

[buttrattles]

I have 2 computers my desktop is windows xp and my laptop is windows 8. It happens on both of them exact same thing they both have to be killed by windows task manager

[DrAzzy]

How long are you waiting before declaring the client dead and trying to end task? RO may appear hung for up to 1 minute if it has connection problems.

Other than that, this is a new one - I have never heard of a RO client hanging in like 8 years. I've seen a few cases where the graphics broke and players were left with a non-responsive black screen.

But the fact that you have two computers with vastly different OS and hardware suggests that this is a network problem not a graphics problem.

[buttrattles]

I am waiting like 5 minutes

[buttrattles]

it will load to 100 percent and just stay there

[buttrattles]

but when it does let me decide to play it was letting me play for 15-20 minutes but now I am back down to maybe 5 minutes its driving me crazy

[buttrattles]

Don't know if this will help you but this is what I got:

System Information
------------------
Time of this report: 2/13/2013, 11:36:02
Machine name: DONNA
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: NE56R
BIOS: V2.07
Processor: Intel® Celeron® CPU B830 @ 1.80GHz (2 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3910MB RAM
Page File: 1235MB used, 3377MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

[buttrattles]

Don't know if this will help you but this is what I got:

System Information
------------------
Time of this report: 2/13/2013, 11:36:02
Machine name: DONNA
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: NE56R
BIOS: V2.07
Processor: Intel® Celeron® CPU B830 @ 1.80GHz (2 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3910MB RAM
Page File: 1235MB used, 3377MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

[buttrattles]

My internet speed is 54 Mbps don't know how to check my ping

[buttrattles]

I actually figured out how to ping which mine is 45ms I guess hope this helps.

[DrAzzy]

it will load to 100 percent and just stay there

Oh, I get it, so the game doesn't fail until you try to change maps, at which point it frequently hangs when loading bar reaches 100%?

This is so strange - the fact that it's hitting a WinXP and Win8 machine indicates that it's probably the network connection, since the two machines are so different from eachother.

But the error doesn't look like a network error. There are issues that cause failures to connect to zone servers, but these typically go to a "failed to connect to server" or "disconnected from server" error... Do you have any sort of weird proxy/vpn software installed? Hamachi/LogMeIn is known to cause intermittent failures to connect to zone servers (though as I said, I'd expect an error message, not a hang).