24 replies to this topic

[Raven1488]

For around 4 days now I haven't been able to get onto RO, the client just reads what the title mentions, fails to connect. It was jumpy before that and connected sometimes and didnt at other times. My internet is obviously fine but even after a reinstall of this client it still wont seem to work. Wonder if anyone else has been experiencing this issue, or if there has been a long update that has kept me from connecting?

[Oda]

Are you still experiencing this issue? What is your Internet Service Provider? If possible, please create a tracert connection report with playragnarok.com as the target. Then just block out the first two lines of the connection report and post the rest here.

[Riakuta]

Unable to resolve target system name playragnarok.com

My ISP is Dlink

Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:


3 2 ms 2 ms 3 ms ge-10-0-6.mpr1.iah63.us.above.net [208.185.20.10
1]
4 2 ms 2 ms 2 ms xe-3-1-0.cr1.iah1.us.above.net [64.125.30.34]
5 23 ms 22 ms 23 ms xe-2-1-0.cr1.dfw2.us.above.net [64.125.30.58]
6 26 ms 22 ms 24 ms xe-8-2-1.er1.dfw2.us.above.net [64.125.30.85]
7 15 ms 12 ms 13 ms above-ntt.dfw2.us.above.net [64.125.12.222]
8 12 ms 12 ms 11 ms ae-1.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.1
0]
9 41 ms 36 ms 40 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.1
68]
10 38 ms 37 ms 42 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.2
30]
11 40 ms 39 ms 37 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.
172.90.170]
12 42 ms 43 ms 38 ms portal.demarcation.gravityus.com [204.2.170.50]

13 39 ms 39 ms 40 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Edited by Riakuta, 05 March 2013 - 11:44 AM.

[Oda]

Hmmm, when is the last time you were able to patch successfully?

[Riakuta]

Hmmm, when is the last time you were able to patch successfully?

Tracing route to warpportal.com [128.241.93.57]
over a maximum of 30 hops:

3 3 ms 1 ms 6 ms ge-10-0-6.mpr1.iah63.us.above.net [208.185.20.10
1]
4 3 ms 11 ms 8 ms xe-3-1-0.cr1.iah1.us.above.net [64.125.30.34]
5 31 ms 23 ms 22 ms xe-2-1-0.cr1.dfw2.us.above.net [64.125.30.58]
6 26 ms 23 ms 23 ms xe-8-2-1.er1.dfw2.us.above.net [64.125.30.85]
7 12 ms 12 ms 15 ms above-ntt.dfw2.us.above.net [64.125.12.222]
8 15 ms 12 ms 13 ms ae-1.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.1
0]
9 41 ms 49 ms 40 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.1
68]
10 41 ms 38 ms 38 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.2
30]
11 49 ms 40 ms 40 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.
172.90.170]
12 53 ms 37 ms 38 ms portal.demarcation.gravityus.com [204.2.170.50]

13 39 ms 43 ms 44 ms web.warpportal.com [128.241.93.57]

Trace complete.

Hmmm, when is the last time you were able to patch successfully?

Before last Saturday WOE.

Edited by Riakuta, 05 March 2013 - 11:46 AM.

[Daray]

On Windows:

• Windows-key + r-key, the "Run" window will be displayed.
• Type "cmd" and hit enter/return
• Type "ipconfig /flushdns" and hit enter/return
• Try connecting.

[Riakuta]

On Windows:

• Windows-key + r-key, the "Run" window will be displayed.
• Type "cmd" and hit enter/return
• Type "ipconfig /flushdns" and hit enter/return
• Try connecting.

Failed to connect to server

Actually my IPS is direcpath.net

Edited by Riakuta, 05 March 2013 - 11:50 AM.

[GuardianTK]

Unable to resolve target system name playragnarok.com

My ISP is Dlink

He meant Internet Service Provider like Comcast, not your router.

[Oda]

What is your antivirus/firewall?

[Riakuta]

What is your antivirus/firewall?

McAfee it came free with the Alienware.

He meant Internet Service Provider like Comcast, not your router.

IPS is direcpath.net

Edited by Riakuta, 05 March 2013 - 12:19 PM.

[Tkwan]

McAfee it came free with the Alienware.



ISP is direcpath.net

Reported for using McAfee.



Obviously the next suggestion would be to disable it and attempt entry. Make sure windows firewall is turned off too. If that works, then great, get a new anti-virus. McAfee blows almost as much as Norton.



Edit- Oh and Oda. Waitin on them patch notes.

Edited by Tkwan, 05 March 2013 - 12:26 PM.

[Riakuta]

Reported for using McAfee.



Obviously the next suggestion would be to disable it and attempt entry. Make sure windows firewall is turned off too. If that works, then great, get a new anti-virus. McAfee blows almost as much as Norton.



Edit- Oh and Oda. Waitin on them patch notes.

Turning it off made absolutely no difference. Ragnarok has been working with McAfee for five or six months now with no problem at all so I really doubt McAfee's what set my patcher off the deep end.

Edited by Riakuta, 05 March 2013 - 12:30 PM.

[Tkwan]

So wait, you can't get around the patcher, or you get the normal failed to connect when you attempt to log in on the client?

[Riakuta]

So wait, you can't get around the patcher, or you get the normal failed to connect when you attempt to log in on the client?

I can get around the patcher with the bypass, but it would be pretty stupid to just bypass and then when the update comes in that I can't download I just constantly disconnect from the game every time I run into a part of the updated code.

Edited by Riakuta, 05 March 2013 - 12:45 PM.

[GuardianTK]

Hey it's better than Norton! *Doesn't use either one anyways*

[mikeberserkr]

i am also experiencing the same problems

However this problem is pretty new...
i never changed anything from my end before this happened.

Internet prodcuts used

AVG Free
Zone Alarm Free
Lower Ping Beta

Edited by mikeberserkr, 05 March 2013 - 12:58 PM.

[RonSilver]

same issue here. failed to connect since saturday morning (or late friday, dont really know).
(windows 7 btw)

i got the "Unable to resolve target system name playragnarok.com" when i tryed to do the trace.
my local isp sucks, but i've phone them and they told me they havent close any ports.

i have avg antivirus, but i have made no change to nothing in my system recently. the client just stopped connecting.

[VolunteerMod09]

Does you guys tried this solution yet?

If it fails, I can try to give a temporary solution (And hoping it works). Simply PM me.

Edited by VolunteerMod09, 05 March 2013 - 05:27 PM.

[Riakuta]

Does you guys tried this solution yet?

If it fails, I can try to give a temporary solution (And hoping it works). Simply PM me.

That solution is working for players that can change their DNS, but the ones of us having the problem cannot change our DNS for some reason or another.

[stygionyx]

I have same problems couple of weeks ago but now it has been fixed, thanks to DrAzzy's help. Here's what he explains about what could be the problems behind these issues.

We need to figure out exactly what is wrong in order to know how to fix it, so to find that out, do this:


Attempt to view both of these links in Internet Explorer (not some other browser).
http://patch.1.onlin...ch02/patch2.txt
ftp://patch.1.online...warpportal.net/

If either of them doesn't work in IE, attempt to view both in another browser (firefox or chrome).

If they both work in IE, immediately try to start the RO client and see if it patches successfully.




The first thing should be a text file listing patch files, and the second one should be a directory listing.

The second one should be

Index of /
Name Size Date Modified
cpatch/  2/6/13 12:28:00 PM
patch/  2/7/13 5:21:00 PM
sakpatch/  2/4/13 1:22:00 PM

Then - depending on the results of this test, we determine where to look for a fix.

* If they both work in IE, but patch fails - it's firewall software (possibly windows firewall), or some other program on your computer, actively blocking the RO client from patching.

* If they both work in IE, and patch succeeds (and game works), keep watch, and if it fails again, immediately try this test again and report what happens - you will likely find that one of the pages isn't working (probably the second one, with a DNS error, particularly if you're on comcast)

* If only the first one works in IE, but both work in other browsers, you have the IE FTP connectivity problem, which I don't know how to fix - Several others have reported, but if they fixed it, they never told us how.


* If neither of them work on IE, and both work on other browsers, IE is messed up and needs to be fixed to play RO (the patcher relies on IE). The most common problem is that IE is configured to use a bogus proxy - if this is what's happening, post what version of IE you have for further assistance.

* If the first page works, but the second one fails on both IE and other browsers, it's either a DNS issue, or your ISP doesn't permit FTP (this is a problem with some mobile internet providers) - on the non-IE browser, try to go to the second link.

If Firefox, no further setup is needed. Go to the second link, if the error says "Firefox can't find the server", it's a DNS issue.

If Chrome, options menu -> settings, scroll to the bottom and click show advanced settings, uncheck "Use web service to help resolve navigation errors". Then go to the second link. If the error says "The server at ... can't be found because the DNS lookup failed", it's a DNS issue.

After doing that, IF (AND ONLY IF) it's a DNS issue - your ISP is probably comcast, their DNS servers suck. Switch to using google public DNS - google "Google Public DNS" and follow the instructions.

If it's NOT a DNS issue, things are looking bad at this point. Try opening this link: ftp://ftp.microsoft.com If this fails, something is blocking all FTP connections from your computer. If you are using mobile internet service (mobile hotspot, tethering to cellphone, etc), your ISP is likely blocking FTP, and you cannot play RO on that connection. If you can access microsoft's ftp, there's hope, but you're in a weird situation, post details.

Credits to DrAzzy.

Edited by stygionyx, 05 March 2013 - 08:06 PM.

[Riakuta]

Still not working.

[VolunteerMod09]

Riakuta, PM me, I'll try to see if my fix works.

[Riakuta]

I found a solution for my problem.

First go to http://ipv6-test.com/
For everyone connection you use follow the steps below and add in all DNS for the IP connections you are compatible with.

Spoiler

Microsoft Windows

DNS settings are specified in the TCP/IP Properties window for the selected network connection.
Example: Changing DNS server settings on Microsoft Windows 7

• Go the Control Panel.
• Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
• Select the connection for which you want to configure Google Public DNS. For example:If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  
  • To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
  • To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties.
• Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
• Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
• Click OK.
• Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
• Replace those addresses with the IP addresses of the Google DNS servers:
  
  • For IPv4: 8.8.8.8 and/or 8.8.4.4.
  • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844
• Restart the connection you selected in step 3.
• Test that your setup is working correctly; see Testing your new settings below.
• Repeat the procedure for additional network connections you want to change.

The problem was I was updating IPv6 for the DNS server when my connection isn't compatible with IPv6 only IPv4.

Edited by Riakuta, 06 March 2013 - 01:38 AM.

[VolunteerMod09]

I will compile te solutions on the top of the thread later. Thanks for the solutions!

[Axylus]

The root cause of the problem seems to lie with the DNS records of playragnarok.com, which is something that only Gravity can fix.