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Kalydo Player crashes

Started by tomasjr , Mar 12 2013 10:36 PM

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#1 tomasjr

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Posted 12 March 2013 - 10:36 PM

Good day,

I don't know what is happening.. I uninstalled Kalydo and Requiem, ran CCleaner to clean my computer, rebooted and then ran the game to get fresh patch. I am able to login, but when I start to move my character the game suddenly freezes and then this error appears:

The following application has stopped working: Requiem


I did the above steps 3 times now. But still getting the same error.

Edited by tomasjr, 12 March 2013 - 10:37 PM.

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#2 tomasjr

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Posted 12 March 2013 - 11:26 PM

Here is the Kalydo log:


16:22:35; TLoader.cpp (1675) : Initializing reporter...
16:22:35; TWin32ExceptionHandler.cpp (106) : Verifying reporter shared library file...
16:22:35; TWin32ExceptionHandler.cpp (113) : Successfully verified reporter shared library file...
16:22:35; TLoader.cpp (1681) : Successfully initialized reporter...
16:22:35; TLoader.cpp (1262) : Date: Wed Mar 13 16:22:35 2013
16:22:35; TLoader.cpp (1269) : Kalydo Player version: 4.11.01
16:22:35; TLoader.cpp (1274) : Kalydo Loader version: 04.11.01.05
16:22:35; TLoader.cpp (1279) : Kalydo Reporter version: 03.03.00.45597
16:22:35; TLoader.cpp (1284) : Kalydo Localization version: 02.00.08.50142
16:22:35; TLoader.cpp (1288) : KalEL version: 02.03.04.50263
16:22:35; TLoader.cpp (1301) : Kalydo Plugin type: NPAPI
16:22:35; TLoader.cpp (1327) : Kalydo Plugin version: 04.02.01.05
16:22:35; TLoader.cpp (1349) : Integrity level: Medium
16:22:35; TLoader.cpp (1723) : Initializing localization...
16:22:35; TWin32Localization.cpp (39) : Verifying localization shared library file...
16:22:35; TWin32Localization.cpp (46) : Successfully verified localization shared library file...
16:22:35; TLoader.cpp (1727) : Successfully initialized localization...
16:22:35; TLoader.cpp (1736) : Initializing loader services...
16:22:35; TLoader.cpp (1388) : Initializing browser interface...
16:22:35; TLoader.cpp (1394) : Successfully initialized browser interface...
16:22:35; TLoader.cpp (1397) : Registering browser methods...
16:22:35; TLoader.cpp (1427) : Successfully registered browser methods...
16:22:35; TLoader.cpp (1432) : Initializing service...
16:22:35; TInitiationService.cpp (252) : Sending initiation xml request to: http://kalydo-partne...50&currency=EUR
16:22:35; TConnection.cpp (59) : Creating new connection; id: 0...
16:22:35; TConnection.cpp (64) : Initializing connection; id: 0...
16:22:35; TLibCurlConnection.cpp (128) : Opening connection; id: 0...
16:22:35; TLibCurlConnection.cpp (232) : Sending data over connection; id: 0...
16:22:35; TInitiationService.cpp (282) : Successfully send initiation xml request...
16:22:35; TInitiationService.cpp (285) : Waiting for response of initiation xml request...
16:22:36; TInitiationService.cpp (170) : Received response of initiation xml request from ip: 74.125.31.141...

WARNING: 16:22:36; TInitiationService.cpp (94) : Statistics level was not specified in initiation xml.
16:22:36; TLibCurlConnection.cpp (1264) : Exiting connection thread; id: 0...
16:22:36; TInitiationService.cpp (287) : Finished waiting for response of initiation xml request...
16:22:36; TLoader.cpp (1440) : Successfully initialized service...
16:22:36; TStatisticsService.cpp (386) : Sending state code: 0
16:22:36; TConnection.cpp (39) : Retrieving unused connection; id: 0...
16:22:36; TConnection.cpp (64) : Initializing connection; id: 0...
16:22:36; TLibCurlConnection.cpp (128) : Opening connection; id: 0...
16:22:36; TLibCurlConnection.cpp (232) : Sending data over connection; id: 0...
16:22:36; TLoader.cpp (1462) : Initializing system statistics...
16:22:36; TLoader.cpp (1466) : Successfully initialized system statistics...
16:22:36; TLoader.cpp (1748) : Successfully initialized loader services...
16:22:36; TLoader.cpp (1754) : Successfully initialized loader...
16:22:36; TLoader.cpp (1474) : Initializing application...
16:22:36; TApplication.cpp (187) : Initializing application services...
16:22:36; TApplication.cpp (190) : Initializing update service...
16:22:36; TUpdateService.cpp (418) : Checking protocol version...
16:22:36; TUpdateService.cpp (432) : Successfully checked protocol version...
16:22:36; TUpdateService.cpp (442) : Initializing update information...
16:22:36; TUpdateService.cpp (445) : Successfully initialized update information...
16:22:36; TUpdateService.cpp (449) : Initializing application information...
16:22:36; TUpdateInfo.cpp (187) : Sending application information request...
16:22:36; TConnection.cpp (59) : Creating new connection; id: 1...
16:22:36; TConnection.cpp (64) : Initializing connection; id: 1...
16:22:36; TLibCurlConnection.cpp (128) : Opening connection; id: 1...
16:22:36; TLibCurlConnection.cpp (232) : Sending data over connection; id: 1...
16:22:36; TUpdateInfo.cpp (198) : Successfully send application information request...
16:22:36; TUpdateInfo.cpp (201) : Sending packages information request...
16:22:36; TConnection.cpp (59) : Creating new connection; id: 2...
16:22:36; TConnection.cpp (64) : Initializing connection; id: 2...
16:22:36; TLibCurlConnection.cpp (128) : Opening connection; id: 2...
16:22:36; TLibCurlConnection.cpp (232) : Sending data over connection; id: 2...
16:22:36; TUpdateInfo.cpp (212) : Successfully send packages information request...
16:22:36; TUpdateInfo.cpp (214) : Waiting for information requests responses...
16:22:36; TStatisticsService.cpp (691) : System statistics:
OS: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 32-bit
Memory: 1878 MB
Available Harddrive Space: 172.904419 GB
Keyboard Layout: 00000409
Video Card: Intel® HD Graphics Family
Video Card Driver Date: 201215192934
Video Card Driver Version: 08.15.10.2618
Video Card Memory: 811 MB
Resolution: 1366 x 768
Video Card 3D support: yes
Video Card DirectX9 support: yes
Video Card DirectX10 support: yes
Video Card DirectX11 support: no
Video Card OpenGL support: yes
CPU type: Intel® Core™ i3-2370M CPU @ 2.40GHz
CPU Speed: 2394 MHz
CPU number of cores: 4 MHz
16:22:36; TStatisticsService.cpp (411) : Waiting for required system specifications...
16:22:37; TLibCurlConnection.cpp (1264) : Exiting connection thread; id: 0...

WARNING: 16:22:37; TUpdateInfo.cpp (732) : Element called ignore was not specified in application info xml.
16:22:37; TLibCurlConnection.cpp (1264) : Exiting connection thread; id: 1...
16:22:40; TUpdateInfo.cpp (216) : Finished waiting for information requests responses...
16:22:40; TUpdateService.cpp (453) : Successfully initialized application information...
16:22:40; TUpdateService.cpp (458) : Checking Kalydo Player components for updates...
16:22:40; TUpdateService.cpp (465) : Successfully checked Kalydo Player components for updates...
16:22:40; TLibCurlConnection.cpp (1264) : Exiting connection thread; id: 2...
16:22:40; TStatisticsService.cpp (413) : Finished waiting for required system specifications...
16:22:40; TStatisticsService.cpp (435) : Exiting system statistics thread...
16:22:40; TUpdateService.cpp (482) : Initializing auto resume...
16:22:40; TUpdateService.cpp (486) : Successfully initialized auto resume...
16:22:40; TUpdateService.cpp (491) : Checking required application content: Requiem version: 0.00.02.216
16:22:40; TUpdateService.cpp (1001) : Waiting for package updates...
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: World_Common_Object, version: 0.00.27
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: WorldAsset, version: 0.00.14
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Language_High, version: 0.00.65
16:22:40; TPackage.cpp (434) : Verifying package: World_Common_Object, version: 0.00.27
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: EffectAsset, version: 0.00.35
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: EnvironmentWaterGrass, version: 0.00.09
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: System_Kalydo, version: 0.00.106
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Asset_High, version: 0.00.60
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Help, version: 0.00.25
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Effect, version: 0.00.35
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Actor, version: 0.00.37
16:22:40; TPackage.cpp (443) : Successfully verified package: World_Common_Object, version: 0.00.27
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Start, version: 0.00.38
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: MapResource, version: 0.00.22
16:22:40; TPackage.cpp (434) : Verifying package: WorldAsset, version: 0.00.14
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Items, version: 0.00.36
16:22:40; TPackage.cpp (434) : Verifying package: Language_High, version: 0.00.65
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: SoundAsset, version: 0.00.09
16:22:40; TPackage.cpp (434) : Verifying package: Effect, version: 0.00.35
16:22:40; TPackage.cpp (434) : Verifying package: Items, version: 0.00.36
16:22:40; TPackage.cpp (434) : Verifying package: System_Kalydo, version: 0.00.106
16:22:40; TPackage.cpp (434) : Verifying package: Help, version: 0.00.25
16:22:40; TPackage.cpp (434) : Verifying package: Actor, version: 0.00.37
16:22:40; TPackage.cpp (434) : Verifying package: EnvironmentWaterGrass, version: 0.00.09
16:22:40; TPackage.cpp (443) : Successfully verified package: WorldAsset, version: 0.00.14
16:22:40; TPackage.cpp (434) : Verifying package: Asset_High, version: 0.00.60
16:22:40; TPackage.cpp (434) : Verifying package: EffectAsset, version: 0.00.35
16:22:40; TPackage.cpp (434) : Verifying package: MapResource, version: 0.00.22
16:22:40; TPackage.cpp (434) : Verifying package: Start, version: 0.00.38
16:22:40; TPackage.cpp (443) : Successfully verified package: Language_High, version: 0.00.65
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: ResourceDataList, version: 0.00.56
16:22:40; TPackage.cpp (443) : Successfully verified package: Effect, version: 0.00.35
16:22:40; TPackage.cpp (443) : Successfully verified package: Items, version: 0.00.36
16:22:40; TPackage.cpp (434) : Verifying package: SoundAsset, version: 0.00.09
16:22:40; TPackage.cpp (443) : Successfully verified package: Help, version: 0.00.25
16:22:40; TPackage.cpp (443) : Successfully verified package: Actor, version: 0.00.37
16:22:40; TPackage.cpp (443) : Successfully verified package: EnvironmentWaterGrass, version: 0.00.09
16:22:40; TPackage.cpp (443) : Successfully verified package: Asset_High, version: 0.00.60
16:22:40; TPackage.cpp (443) : Successfully verified package: EffectAsset, version: 0.00.35
16:22:40; TPackage.cpp (443) : Successfully verified package: MapResource, version: 0.00.22
16:22:40; TPackage.cpp (443) : Successfully verified package: Start, version: 0.00.38
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Language, version: 0.00.59
16:22:40; TPackage.cpp (434) : Verifying package: ResourceDataList, version: 0.00.56
16:22:40; TPackage.cpp (443) : Successfully verified package: SoundAsset, version: 0.00.09
16:22:40; TPackage.cpp (443) : Successfully verified package: ResourceDataList, version: 0.00.56
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Shaders, version: 0.00.09
16:22:40; TPackage.cpp (434) : Verifying package: Language, version: 0.00.59
16:22:40; TPackage.cpp (443) : Successfully verified package: Language, version: 0.00.59
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Asset, version: 0.00.55
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Sound, version: 0.00.24
16:22:40; TUpdateService.cpp (3459) : Starting verification of package: Scripts, version: 0.00.24
16:22:40; TPackage.cpp (434) : Verifying package: Shaders, version: 0.00.09
16:22:40; TPackage.cpp (443) : Successfully verified package: Shaders, version: 0.00.09
16:22:40; TPackage.cpp (434) : Verifying package: Sound, version: 0.00.24
16:22:40; TPackage.cpp (443) : Successfully verified package: Sound, version: 0.00.24
16:22:40; TPackage.cpp (434) : Verifying package: Asset, version: 0.00.55
16:22:40; TPackage.cpp (443) : Successfully verified package: Asset, version: 0.00.55
16:22:40; TPackage.cpp (434) : Verifying package: Scripts, version: 0.00.24
16:22:40; TPackage.cpp (443) : Successfully verified package: Scripts, version: 0.00.24
16:22:41; TPackage.cpp (443) : Successfully verified package: System_Kalydo, version: 0.00.106
16:22:41; TUpdateService.cpp (1841) : Finished package request: scripts, request type: 0
Result type: 0, result code: 0...
16:22:41; TUpdateService.cpp (1007) : Finished waiting for package updates...
16:22:41; TStatisticsService.cpp (386) : Sending state code: 12
16:22:41; TConnection.cpp (39) : Retrieving unused connection; id: 0...
16:22:41; TConnection.cpp (64) : Initializing connection; id: 0...
16:22:41; TLibCurlConnection.cpp (128) : Opening connection; id: 0...
16:22:41; TLibCurlConnection.cpp (232) : Sending data over connection; id: 0...
16:22:41; TUpdateService.cpp (502) : Successfully checked required application content: Requiem version: 0.00.02.216
16:22:41; TApplication.cpp (204) : Successfully initialized update service...
16:22:41; TApplication.cpp (227) : Successfully initialized application services...
16:22:41; TApplication.cpp (234) : Setting search paths...
16:22:41; TWin32Application.cpp (210) : Setting application library search path...
16:22:41; TWin32Application.cpp (228) : Successfully set application library search path...
16:22:41; TWin32Application.cpp (232) : Setting additional library search path...
16:22:41; TWin32Application.cpp (240) : Successfully set additional library search path...
16:22:41; TApplication.cpp (240) : Successfully set search paths...
16:22:41; TApplication.cpp (256) : Verifying application library file...
16:22:41; TApplication.cpp (287) : Successfully verified application library file...
16:22:41; TApplication.cpp (297) : Bandwidth usage: 0.0 MB/s
16:22:41; TApplication.cpp (329) : Initializing KalEL...
16:22:41; TApplication.cpp (139) : Verifying kalEL file: C:\Users\univliblaptop 01\AppData\Roaming\Kalydo\KalydoPlayer\bin2\KalEL.dll
16:22:41; TApplication.cpp (147) : Successfully verified kalEL file: C:\Users\univliblaptop 01\AppData\Roaming\Kalydo\KalydoPlayer\bin2\KalEL.dll
16:22:41; TApplication.cpp (139) : Verifying kalEL file: C:\Users\univliblaptop 01\AppData\Roaming\Kalydo\KalydoPlayer\bin2\KalELLaunch.exe
16:22:41; TApplication.cpp (147) : Successfully verified kalEL file: C:\Users\univliblaptop 01\AppData\Roaming\Kalydo\KalydoPlayer\bin2\KalELLaunch.exe
16:22:41; TApplication.cpp (333) : Successfully initialized KalEL...
16:22:41; TApplication.cpp (346) : Loading application...
16:22:41; TWin32Application.cpp (76) : Loading application library...
16:22:41; TWin32Application.cpp (84) : Successfully loaded application library...
16:22:41; TApplication.cpp (352) : Successfully loaded application...
16:22:41; TApplication.cpp (354) : Verifying application library protocol version...
16:22:41; TApplication.cpp (364) : Successfully verified application library protocol version...
16:22:41; TApplication.cpp (366) : Installing application...
16:22:41; TApplication.cpp (370) : Successfully installed application...
16:22:41; TWin32Application.cpp (176) : Creating application window...
16:22:41; TWin32Application.cpp (188) : Successfully created application window...
16:22:41; TWin32Application.cpp (190) : Initializing application library...
16:22:41; TLibCurlConnection.cpp (1264) : Exiting connection thread; id: 0...
16:22:47; TApplication.cpp (957) : Requesting to send application statistics...
16:22:47; TAppStatisticsService.cpp (99) : Sending application statistics...
16:22:47; TConnection.cpp (39) : Retrieving unused connection; id: 0...
16:22:47; TConnection.cpp (64) : Initializing connection; id: 0...
16:22:47; TLibCurlConnection.cpp (128) : Opening connection; id: 0...
16:22:47; TLibCurlConnection.cpp (232) : Sending data over connection; id: 0...
16:22:47; TAppStatisticsService.cpp (106) : Successfully send application statistics...
16:22:47; PlayerExports.cpp (114) : Adding browser callback event: "app.toggleFullscreen" method: "KalEL_toggle_Fullscreen"...
16:22:47; PlayerExports.cpp (117) : Successfully added browser callback event: "app.toggleFullscreen" method: "KalEL_toggle_Fullscreen"...
16:22:47; PlayerExports.cpp (114) : Adding browser callback event: "app.toggleMute" method: "KalEL_toggle_Mute"...
16:22:47; PlayerExports.cpp (117) : Successfully added browser callback event: "app.toggleMute" method: "KalEL_toggle_Mute"...
16:22:47; TLibCurlConnection.cpp (1264) : Exiting connection thread; id: 0...
16:22:47; TApplication.cpp (1001) : Requesting credentials from: Default url...
16:22:47; TCredentialsService.cpp (119) : Sending credentials request...
16:22:47; TConnection.cpp (39) : Retrieving unused connection; id: 0...
16:22:47; TConnection.cpp (64) : Initializing connection; id: 0...
16:22:47; TLibCurlConnection.cpp (128) : Opening connection; id: 0...
16:22:47; TLibCurlConnection.cpp (232) : Sending data over connection; id: 0...
16:22:47; TCredentialsService.cpp (126) : Successfully send credentials request...
16:22:49; TWin32ExceptionHandler.cpp (286) : WARNING: handling exception: Unknown exception.

16:22:49; TWin32ExceptionHandler.cpp (317) : Generating debug files...
16:22:49; TLoader.cpp (196) : handling detected exception...
16:22:49; TLoader.cpp (199) : Adding Kalydo log to report...

Edited by tomasjr, 12 March 2013 - 11:27 PM.

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#3 tomasjr

tomasjr

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Posted 12 March 2013 - 11:38 PM

I am using the latest version of Google Chrome running on Windows 7. I am able to play Requiem and other games that requires Kalydo without problem. Until today after a new patch, I am encountering this error and I cannot play Requiem. Please help.

P.S.
I can still play other games that requires Kalydo, except Requiem.. :p_sick:
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#4 DragonGr

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  • Locationunknown
  • Playing:Nothing
  • Server:Nova/Fraya

Posted 13 March 2013 - 12:16 AM

yup GM's better read there FB post to see everyone from Nova saying they cant login due to crash
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#5 tomasjr

tomasjr

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Posted 13 March 2013 - 02:00 AM

oh grief I thought I was the only one encountering this problem..
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#6 DragonGr

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  • Locationunknown
  • Playing:Nothing
  • Server:Nova/Fraya

Posted 13 March 2013 - 02:40 AM

nope all facebook users have it - atm noone is logged in so literally empty server now till GM's fix this issue
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