Client failures - Renewal Technical Support / Bug Reporting - WarpPortal Community Forums

Jump to content


Photo
- - - - -

Client failures


  • Please log in to reply
19 replies to this topic

#1 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 05:47 AM

So do the GM's want to explain WHY the client pulls up the admin launch whenever I click the game to start WITHOUT running as admin, and WHY it shows up as an unknown program? Also, would you care to explain WHY I can no longer use my mouse's additional button as an ENTER key when i MANAGE to start the game? Please, enlighten me, because you guys SERIOUSLY fail at patching. I stayed up 3 hours LONGER than necessary to TRY to resolve the problem, to TRY to get help from players or GM's, and it STILL didn't work. I even UNINSTALLED, COMPLETELY removed ALL files of iRO from my computer, REINSTALLED, and it STILL wont work right. This is GRAVITY'S fault, and you need to FIX IT!
  • 0

#2 DrAzzy

DrAzzy

    Really Azzy? Already?

  • VMod Retired
  • 15606 posts
  • LocationNew England
  • Playing:Ragnarok Online
  • Server:Chaos-Clandestine Society

Posted 10 April 2013 - 06:14 AM

What is the issue?

The game itself always runs with admin privileges (unfortunately, the patcher doesn't automatically run as admin, which is why we have to tell people to manually run as admin), if you have windows UAC set to always notify, you will have to click through a UAC dialog when starting RO. This is correct behavior. You can adjust UAC settings to be less paranoid if you don't like this.

I've got no idea on the mouse's third button not working as enter - Could it be that the software you're using to set this functionality has an option to give different meaning to the mouse buttons depending on what app you're using, and when in RO, it's defaulting to a different profile - one for which you haven't configured anything? I know most gaming mouse software supports that option.
  • 0

#3 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 06:16 AM

For the Love of God, I have NOT changed ANYTHING with the mouse's software it's been running fine. There ARE times when it wont run, but closing the client and restarting fixes that, it is on the CLIENT side, NOT my mouse or computer's. and the prompt that is pulling up for admin rights, is NOT the NORMAL gravity one that comes up when you RUN the patcher as ADMIN. it's a YELLOW box that says similar crap TO the admin one that actually SHOWS the iRO icon with it, but THIS one does NOT because it see's it as UNKNOWN when I START the game.
  • 0

#4 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 06:18 AM

the UAC has NOTHING to do with mine. I NEVER have to click to run it with admin. I do it myself ONLY when there are problems going on, and it gives me the REAL admin option, not one that shows up as unknown and crashes the client EVERY time
  • 0

#5 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 06:38 AM

Uninstalled and did a clean reinstall, AGAIN, and STILL wont let me start the game.
  • 0

#6 Axylus

Axylus

    Too Legit To Quit

  • Members
  • 2383 posts
  • LocationEngland, United Kingdom

Posted 10 April 2013 - 07:17 AM

Repeating the same action won't produce a different result.

Post the relevant errors from your event log (which can be viewed using Event Viewer).
  • 0

#7 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 07:21 AM

I'd LOVE to show you, but it's not even RECORDING it in the event log, it only records that I had to forcefully shut it down with Task Manager
  • 0

#8 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 07:49 AM

So are you idiot's EVER going to respond with some USEFUL information? or do you always leave your clients in the dark on everything?
  • 0

#9 DrAzzy

DrAzzy

    Really Azzy? Already?

  • VMod Retired
  • 15606 posts
  • LocationNew England
  • Playing:Ragnarok Online
  • Server:Chaos-Clandestine Society

Posted 10 April 2013 - 09:40 AM

You have not provided us with any information that would enable us to give helpful feedback.

The mouse issue probably isn't fixable without a major client overhaul. It's well known that the handling of the mouse in RO is really really buggy (I've heard that there was an overhaul of the client implemented on kRO - this would likely fix your problem - but it hasn't reached iRO yet, and I don't even know which update it comes with). Things that interact with the mouse often don't work correctly on RO, and that's always been the case - there will be no fix until we get that client update.

Other than the mouse issue, what exactly about the behavior you're describing is the problem? What is the exact text of the error message you are receiving? I assumed it was a UAC dialog, which is expected behavior. If it's something other than that, I need to know the exact text of the error message, including what's shown at the top of it. A screenshot would be ideal.
  • 0

#10 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 10:30 AM

You can't GET a screenshot with the UAC dialogue on windows 7 because it overrides ALL other onscreen functions, bringing itself to the VERY front and dimming EVERYTHING so it makes you CHOOSE, JUST like when you run something in admin, where you click YES/NO. It's the yellow box when the computer is unsure if it is safe to run or not, only when i start it without admin, if i run it with admin, it shows the iRO icon. I ran it in admin earlier and could play, except the mouse config is still stupid...i'll try to live with it for now, but this was working fine BEFORE last night.
  • 0

#11 Ryalin

Ryalin

    I am New.

  • Members
  • 4 posts

Posted 10 April 2013 - 10:38 AM

I am also having the same problems with my client and mouse. The client comes up as unknown publisher and needs me to confirm that I want to run the program (which it never asked me before last night's patch). The only error dialog I could get was when I try to open up a new client with one already running, the first one crashes and gives me this error:


Module Name: C:\Program Files (x86)\Gravity\Ragnarok Online\Ragexe.exe
Time Stamp: 0x5163d970 - Tue Apr 09 02:03:44 2013


Exception Type: 0xc0000005

0x7742a05b msvcrt.dll
0x7742a00b msvcrt.dll
0x6ed48593 D3DIM700.DLL
0x6ed499d6 D3DIM700.DLL
0x6ed4b6c8 D3DIM700.DLL
0x0042366d Ragexe.exe
0x03b0cea8

eax: 0x08261000 ebx: 0x051aa840
ecx: 0x00000003 edx: 0x00000000
esi: 0x051aa840 edi: 0x08261000
ebp: 0x0018f914 esp: 0x0018f90c

stack 0018f90c - 0018fd0c
0018F90C : 80 01 00 00 00 00 00 00 44 F9 18 00 0B A0 42 77
0018F91C : 00 10 26 08 40 A8 1A 05 80 01 00 00 5C F9 18 00
0018F92C : 60 00 00 00 A9 77 D4 6E 40 A8 1A 05 00 10 26 08
0018F93C : E0 DA AE 00 54 F5 AE 00 64 F9 18 00 93 85 D4 6E
0018F94C : 00 10 26 08 40 A8 1A 05 E0 01 00 00 0F 00 00 00
0018F95C : E0 DA AE 00 C4 01 00 00 B8 F9 18 00 D6 99 D4 6E
0018F96C : 40 A8 1A 05 0F 00 00 00 E0 DA AE 00 20 0A DF 0B
0018F97C : 60 F8 58 03 30 C6 51 03 F3 F9 18 00 30 C6 51 03
0018F98C : 30 C6 51 03 FF F9 18 00 B0 F9 18 00 79 2E 2B 69
0018F99C : 84 2E 2B 69 30 C6 51 03 F3 F9 18 00 C2 18 D4 6E
0018F9AC : E0 DA AE 00 E8 F9 18 00 E8 F9 18 00 E8 F9 18 00
0018F9BC : C8 B6 D4 6E 01 00 00 00 E6 3F B0 C2 30 C6 51 03
0018F9CC : 58 CD B0 03 20 0A DF 0B 30 C6 51 03 C4 F9 18 00
0018F9DC : 40 FA 18 00 B4 DA DD 6E 01 00 00 00 10 F8 58 03
0018F9EC : 6D 36 42 00 E0 DA AE 01 04 00 00 00 C4 01 00 00
0018F9FC : 40 A8 1A 05 0F 00 00 00 00 00 00 00 30 C6 51 03

Launch Info
033E 0025 0025 0025 033E 033E 002A 002A
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
  • 0

#12 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 10:38 AM

Also, whenever i start, HAVE to minimize and bring it back up to actually MOVE because i cant move when i log in
  • 0

#13 DrAzzy

DrAzzy

    Really Azzy? Already?

  • VMod Retired
  • 15606 posts
  • LocationNew England
  • Playing:Ragnarok Online
  • Server:Chaos-Clandestine Society

Posted 10 April 2013 - 10:46 AM

Okay, so it is a UAC dialog. Yeah, that's fine then. Expected - since the RO client should always make itself run as admin, and you need to confirm that if you have UAC set to aggressive settings.

It sounds like they got the client's publisher info wrong in latest client executable - lots of companies (including the one I work for) sell software where the client's publisher is listed as Unknown, though. I think there's a reason for this, but I don't know what it is.

The issue with having to tab out of the client and back in (you don't need to minimize - just alt+tab out and back in will fix it) is a known issue on all modern windows platforms - this is one of the examples of mouse problems with the RO client that I referred to above.

I am also having the same problems with my client and mouse. The client comes up as unknown publisher and needs me to confirm that I want to run the program (which it never asked me before last night's patch). The only error dialog I could get was when I try to open up a new client with one already running, the first one crashes and gives me this error:


Module Name: C:\Program Files (x86)\Gravity\Ragnarok Online\Ragexe.exe
Time Stamp: 0x5163d970 - Tue Apr 09 02:03:44 2013


Exception Type: 0xc0000005

0x7742a05b msvcrt.dll
0x7742a00b msvcrt.dll
0x6ed48593 D3DIM700.DLL
0x6ed499d6 D3DIM700.DLL
0x6ed4b6c8 D3DIM700.DLL
0x0042366d Ragexe.exe
0x03b0cea8

eax: 0x08261000 ebx: 0x051aa840
ecx: 0x00000003 edx: 0x00000000
esi: 0x051aa840 edi: 0x08261000
ebp: 0x0018f914 esp: 0x0018f90c

stack 0018f90c - 0018fd0c
0018F90C : 80 01 00 00 00 00 00 00 44 F9 18 00 0B A0 42 77
0018F91C : 00 10 26 08 40 A8 1A 05 80 01 00 00 5C F9 18 00
0018F92C : 60 00 00 00 A9 77 D4 6E 40 A8 1A 05 00 10 26 08
0018F93C : E0 DA AE 00 54 F5 AE 00 64 F9 18 00 93 85 D4 6E
0018F94C : 00 10 26 08 40 A8 1A 05 E0 01 00 00 0F 00 00 00
0018F95C : E0 DA AE 00 C4 01 00 00 B8 F9 18 00 D6 99 D4 6E
0018F96C : 40 A8 1A 05 0F 00 00 00 E0 DA AE 00 20 0A DF 0B
0018F97C : 60 F8 58 03 30 C6 51 03 F3 F9 18 00 30 C6 51 03
0018F98C : 30 C6 51 03 FF F9 18 00 B0 F9 18 00 79 2E 2B 69
0018F99C : 84 2E 2B 69 30 C6 51 03 F3 F9 18 00 C2 18 D4 6E
0018F9AC : E0 DA AE 00 E8 F9 18 00 E8 F9 18 00 E8 F9 18 00
0018F9BC : C8 B6 D4 6E 01 00 00 00 E6 3F B0 C2 30 C6 51 03
0018F9CC : 58 CD B0 03 20 0A DF 0B 30 C6 51 03 C4 F9 18 00
0018F9DC : 40 FA 18 00 B4 DA DD 6E 01 00 00 00 10 F8 58 03
0018F9EC : 6D 36 42 00 E0 DA AE 01 04 00 00 00 C4 01 00 00
0018F9FC : 40 A8 1A 05 0F 00 00 00 00 00 00 00 30 C6 51 03

Launch Info
033E 0025 0025 0025 033E 033E 002A 002A
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000

Different issue - please put it in a different thread. You are experiencing a gravity handler error, and this thread is describing an issue where no gravity handler error is shown.
  • 0

#14 Ryalin

Ryalin

    I am New.

  • Members
  • 4 posts

Posted 10 April 2013 - 10:52 AM

So do the GM's want to explain WHY the client pulls up the admin launch whenever I click the game to start WITHOUT running as admin, and WHY it shows up as an unknown program? Also, would you care to explain WHY I can no longer use my mouse's additional button as an ENTER key when i MANAGE to start the game?


I posted in this thread because I am also having the same problems with my client and mouse as Alanthier as I had stated in the post before.
  • 0

#15 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 11:45 AM

I WONT post in a different thread, because this IS the Tech support thread, I WILL mesh ALL of my current technical problems together and you will just have to deal with it. I pay to play quite often, and you need to respect that. I have every right to post all of the issues in one post because following x amount of posts at once gets VERY annoying.
  • 0

#16 DrAzzy

DrAzzy

    Really Azzy? Already?

  • VMod Retired
  • 15606 posts
  • LocationNew England
  • Playing:Ragnarok Online
  • Server:Chaos-Clandestine Society

Posted 10 April 2013 - 11:51 AM

The mouse issue happens to everyone on windows 7 and later, and the UAC prompts should show for everyone on windows vista and later (depending on their UAC settings).

I WONT post in a different thread, because this IS the Tech support thread, I WILL mesh ALL of my current technical problems together and you will just have to deal with it. I pay to play quite often, and you need to respect that. I have every right to post all of the issues in one post because following x amount of posts at once gets VERY annoying.

Yes, but someone else reporting a problem that involves getting a gravity error should post in a different topic, because then I have to separate out my replies to each person's problem.

Also - I am NOT a gravity employee. I'm a volunteer. I don't give a damn whether you pay or not, because I don't see any of that money you're paying. Your hostile attitude is frankly insulting, and not very appropriate for conversing with someone who is helping you for free on their own time!
  • 1

#17 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 12:30 PM

I have yet to receive ANY useful help. You just ASSUME that it's the UAC setting, which has NOT been changed on this computer. It started with LAST NIGHT's mait. so it is GRAVITY's fault, NOT mine. Also, I understand that you are a volunteer, but my attitude comes from the fact that even the actual employee's on here have yet to answer any questions for anyone, NOT just myself. My attitude is NOT aimed JUST at you, it is aimed at GRAVITY for the most part, and I have every right to be angry with this less than excellent service that I'm receiving right now.
  • 0

#18 DrAzzy

DrAzzy

    Really Azzy? Already?

  • VMod Retired
  • 15606 posts
  • LocationNew England
  • Playing:Ragnarok Online
  • Server:Chaos-Clandestine Society

Posted 10 April 2013 - 12:36 PM

I think they just tightened up the manifest to fix the issue where RO could be run without admin privileges - as we all know, running RO not-as-admin caused all sorts of issues. It looks like they've fixed it so it always runs as admin. Thus, the UAC prompt is expected and correct behavior.

I know there are better ways they could handle this (by designing the game so it didn't need to be run as admin), but the developers are apparently either unwilling or unable to achieve this. So they decided to force it to run as admin every time. They've made several attempts to get this behavior in the past, and it sounds like they've finally succeeded.

Edited by DrAzzy, 10 April 2013 - 12:37 PM.

  • 0

#19 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 12:37 PM

And for the record, I have yet to actually act HOSTILE towards you. If you WANT me to, I can and will, doesn't bother me in the least to chew someone out in text, voice OR in person.
  • 0

#20 Alanthier

Alanthier

    Too Legit To Quit

  • Members
  • 1432 posts
  • LocationLos Angeles, CA
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 10 April 2013 - 04:56 PM

I think they just tightened up the manifest to fix the issue where RO could be run without admin privileges - as we all know, running RO not-as-admin caused all sorts of issues. It looks like they've fixed it so it always runs as admin. Thus, the UAC prompt is expected and correct behavior.

I know there are better ways they could handle this (by designing the game so it didn't need to be run as admin), but the developers are apparently either unwilling or unable to achieve this. So they decided to force it to run as admin every time. They've made several attempts to get this behavior in the past, and it sounds like they've finally succeeded.

fine, I can live with running it as admin, that's not what really bothers me, it's the fact that I CAN'T run it as normal without doing admin -_- as well as my mouse no longer allowing me to use my <-- --> keys as Enter or whatever else i decide to put. Having to manually click NEXT in npc chat is so annoying -_-
  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users