19 replies to this topic

[Dreimdal]

- Game started popping up User Account Control notice each time I try to start a new client, which I never had before. It happens after I press Start on the Patcher once it's patched up.

- Had very slow map loading when entering a castle during WoE. Again, this is a new thing that didn't happen before. Didn't really notice it anywhere besides the WoE maps, but then again, I only logged on for WoE.

- I've tried reinstalling once already and I am currently uninstalling for another try, and during reinstalls I see files named like 11ab10.msi or 11ab0d.msi asking for permission with UAC popups midway through uninstallation or installation.


Fairly certain it's not a virus of any kind, as I haven't gone to any website that would do that, and I haven't even used my browser on this computer that much since the maintenance.

[Alanthier]

We're having the same problems, I think it's forcing itself in to try to MAKE you run as admin when you start the client.

[littlechiyo]

I'm experiencing the exact same as OP. The forced admin I can somewhat understand but the extra loading time on map switching is completely ridiculous. It shows my sprite in game on the new map and vulnerable to other monsters/enemies. Is this a problem with my side and my computer or is there something to be done with the client?

[Axylus]

The UAC prompts are probably being presented because the digital certificate with which the installer and the client's executable files are signed has for some reason become invalid.

The slow loading times are probably the result of a bug that was introduced in the latest version of the Renewal client, which, judging from the latest posts in this section of the forum, is yet another untested and buggy mess.

Edited by Axylus, 11 April 2013 - 07:53 AM.

[Dimrain]

I've also been experiencing the ridiculous map transition times. I desperately hope this gets rooted out and fixed in the next maint.

[Beata]

I also have the long loading issue. Occurs on some characters and like one or two will have severe loading lag than the rest. I tried almost everything from fresh install of client to fresh install of a new OS on a separate HDD. The loading lag just won't go away.

[pikachiquita5]

I too am having the UAC popup every time I open the client now along with the longer load time when changing maps. Hopefully they fix this with the next maintenance; I could maybe live with the UAC thing (but it will probably become extremely irritating over time) but the long load time could be bad as it could cause people to be vulnerable on maps and die.

[Dreimdal]

- I've tried reinstalling once already and I am currently uninstalling for another try, and during reinstalls I see files named like 11ab10.msi or 11ab0d.msi asking for permission with UAC popups midway through uninstallation or installation.

Just realized that these are random file strings located in the C:\Windows\Installer folder, and they're benign. That said, I believe the UAC popups for these installer files occur for the same reason that the UAC popup when starting the client occurs.

And that reason is:

because the digital certificate with which the installer and the client's executable files are signed has for some reason become invalid.

@ any GM that happens to read:

When will the new certificate be issued?
Someone's working on this I presume?
And why was the certificate allowed to lapse instead of getting taken care ahead of time, to prevent this from happening in the first place?

Edited by Dreimdal, 12 April 2013 - 04:34 AM.

[GuardianTK]

Yeah, I have no problems when I default on running the client as Admin on a Windows 7. That seems to be the issue at the moment. Did someone send in a report regarding this?

[Dreimdal]

I very much dislike having to run the client as admin, for a number of reasons/issues that I won't go into, since it doesn't relate to the topic at hand and I don't want to side track.

Suffice it to say, I only run as admin when patching, and run normally when playing the game or using a replay file. Or at least, that's how I was doing it before UAC basically forced it on me after the last patch.


Hoping that whatever got screwed up gets fixed by next maintenance.

[Beata]

Okay, I sent GMs a ticket yesterday about the long loading wait with appropriate information and how to produce or experience the transition lag. Today I got a replay stating the transition lag is probably due to the connection between my PC and the game's server and how the connection go through a lot of hubs..etc ... Which didn't make any sense but who knows? Moreover, the gm stated some configuration will be done the coming maintenance to address the issue(s).

The transition lag seems to be present on windows 7/vista systems. On windows 8 the problem seems to be gone unless am mistaken.

[Dimrain]

There's just no way it could be connection, I don't believe that. My loading times used to be short; 5 seconds at the most. Now they're over 10-12 seconds long for a single map transition. Right after 4/9 maint, long loading times, game pretty much goes unresponsive then starts back up to load the map after 8 or 9 seconds. Sorry, just my 2 cents..

[Campitor]

We released a patch that removed the requirement for admin. Hopefully that will help with client launch times.

[Beata]

We released a patch that removed the requirement for admin. Hopefully that will help with client launch times.

Do you mean by maintenance or is it up now?

[GuardianTK]

We released a patch that removed the requirement for admin. Hopefully that will help with client launch times.

I'm seeing no changes on my end. Still requiring admin.

[Dimrain]

I'm seeing no changes on my end. Still requiring admin.

Same goes for me.

[Dreimdal]

We released a patch that removed the requirement for admin. Hopefully that will help with client launch times.

Just tried it. Issue remains unfixed for me.

Thanks for trying. Please keep at it.

[Dreimdal]

Oh wow. I just opened up a client for the first time in 3 days and you guys actually fixed the UAC popup issue.

Only took ten days but , better late than never. Thanks a bunch!

Edited by Dreimdal, 20 April 2013 - 11:08 AM.

[Beata]

Oh wow. I just opened up a client for the first time in 3 days and you guys actually fixed the UAC popup issue.

Only took ten days but , better late than never. Thanks a bunch!

Great! Do you still have the slow loading maps issue?

[Dreimdal]

Didn't really notice it lately so I think that went away too.