80 replies to this topic

[jomie]

what the hell is with the attitude of the support team?? quickly reply on suggestion while ignoring the ticket... i also has send a ticket yesterday but no respond or anything....
yeah like u guys say, fixing this problem maybe will only take a few minutes... maybe doesn`t even need to reboot the whole server.... just fixed the counter on the npc for the amount of player inside, n everything is okay.....

[FSky5]

This is getting ridiculous and I bet you all they're going to say is sorry. You know what? Sorry isn't ****ing good enough. Some of us had to wait 2 days and maybe even more now since it's STILL not fixed yet before we can even do anything.

I mean I saw Oda on multiple times.

[ieywarn]

my vip time limits is counting....tick tock...tick tock....tick tock.... =_= money burns...

[jomie]

i have saw that there was also a previous problem with GX quest... almost the same as ours... it took roughly 1 week to fixed it... =\
here is the link... http://forums.warppo...oss-job-change/

[FSky5]

Don't know what to say to that.

[ieywarn]

then my vip fnished for the time being...

[Weazy15]

then my vip fnished for the time being...

^ This... I feel you bro... That's why it is frustrating..... !@#$%^&*()_

[ieywarn]

should refund??

[Mijikai]

Fix this already

[jomie]

wat do u mean by fix this already?? i still cant enter it...

[Beata]

If you haven't, send a direct message with your ticket # to Warnhal.

[FSky5]

Haven't send it to Warnhal but I have sent it to Oda.

[FSky5]

@Weazy15 Did you try replying about this matter to your suggestion ticket?

[ieywarn]

Fix this already

already fixed?

[FSky5]

Messaged Warnhal too and still nothing.

[Weazy15]

OH MY FREAKING GOD! SOMEONE FROM THE SUPPORT OR WHOEVER FIX OR LOOK INTO THIS!!!

[FSky5]

I finally got a reply to my ticket, and still no fix yet. At this point they just need to change us manually to rune knights. Also, we deserve compensation for this.

[Weazy15]

I finally got a reply to my ticket, and still no fix yet. At this point they just need to change us manually to rune knights. Also, we deserve compensation for this.

-We should. Not replying for such issue, no word, nothing at all.

[FSky5]

Honestly, I'm all out of ideas on how to get their attention. maybe I should just spam their mailboxes and type in all caps.

[Mijikai]

already fixed?

Nope still stuck at waiting.

[FSky5]

Well I guess they kind of did reply, they're basically saying we don't care about our customers.

[Weazy15]

Well I guess they kind of did reply, they're basically saying we don't care about our customers.

^This. Money all matters.

[FSky5]

This company need to get better support system like a live chat or phone.

[GuardianTK]

I've mentioned it before in many threads, but they never have a GM in the weekends for these things. You'll most likely need to wait until Monday or Tuesday before they'll even take a look at this issue. Until then, make sure you've sent in a ticket about the matter. Just don't flood them with multiple tickets about the same matter, or else they'll be backlogged and end up taking longer to fix the issue.

[FSky5]

Well this issue started on friday and are you serious with not having a GM in the weekends? Am I playing on an official server or private server?