Note:
- "Updater" is a synonym for "patch client".
- You must use Internet Explorer where the instructions specify to because the updater uses it to download updates.
Test whether you can access the update server using both Internet Explorer and another web browser, such as Chrome, Firefox, or Opera:
- In Internet Explorer, enter "ftp://patch1.playragnarok.com/" into the address field and then press enter.
- If you are presented with a list of folders that includes aspnet_client, cpatch, csakpatch, patch, ro2patch, and sakpatch, then the test was successful. Otherwise, it was unsuccessful.
- If the test was unsuccessful (in Internet Explorer), then repeat steps 1–2 with another web browser.
If you are unable to access the server using neither Internet Explorer or another web browser, then go to the Fixing your Internet connection section.
If you are able to access the server using Internet Explorer, then test whether the problem has been resolved by opening the IRO client. (Simply accessing the update server using Internet Explorer can sometimes resolve the problem.)
Fixing Internet Explorer
Try each of the following steps in order:
- Restart your computer.
- If you have any download managers installed, such as FlashGet, Free Download Manager, or GetRight, then configure them to not integrate with Internet Explorer. (The credit for this advice belongs to Ghen.)
- Scan for and remove any malware from your computer using software such as Malwarebytes Anti-malware.
- Reset your Internet Explorer configuration.
Note: I recommend that you create a backup of your Internet Explorer configuration before doing this. If you are unable to access the Internet or Web after resetting your configuration, then restore the backup. - Scan for and repair any corrupted system files.
- If a newer version of Internet Explorer is available, then upgrade to it.
Try each of the following steps in order:
- Open and close the updater several times (no more than seven times should be necessary).
- Clear your DNS resolver cache:
- Open Command Prompt.
- Enter "ipconfig /flushdns".
- If you use a third-party firewall, then test whether you can update the IRO client while the firewall is temporarily disabled. If you can, then revise your firewall configuration accordingly. You should also do the same for your router's firewall if it has one.
Warning: Do not permanently disable your router's firewall because doing so could expose your computer and any other devices on your local area network to threats. - Restart your router.
- The results of completing the test described in the Determining where the problem lies section.
- Where you are attempting to connect from. (For example, your home.)
- The manufacturer and model of your router. (Most routers have a label on their base on which this information is printed.)
Edited by Axylus, 08 December 2014 - 08:44 AM.