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New Client EXE August 16th, 2013


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#1 Alteris

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Posted 16 August 2013 - 12:17 PM

Dear Players,

 

We have uploaded a new client file on our website at: http://www.playrequi.../clientdownload

 

If you have any issues such as:

 

  • Installation issues
  • User is not Valid User error
  • Local System Error

Please reinstall Requiem using this new client.

 

Thank you,


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#2 Cleffy

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Posted 16 August 2013 - 04:32 PM

So the download application that runs before the game starts installing was updated. Not the actual game client.


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#3 joack1000

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Posted 16 August 2013 - 11:39 PM

Hello

Problem For Installation Now

 

Link Image

 

https://lh4.googleus...bg=w885-h498-no

 

Att:Joack1000 And IndioSolari1

 


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#4 Crftwise

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Posted 17 August 2013 - 10:26 PM

  Your client installer is FUBAR!  Why don't you put it up as a Torrent or a direct download???


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#5 Vosk

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Posted 18 August 2013 - 05:12 AM

Multiple choice:

 

A : Because only Sakana knew how to do that (no, really).

B:  Because they borked the new installer so it's not a question of the installer being corrupt but rather broken.

C:  Because only Sakana knew how to determine B.

D:  Because legions of angry past players got Gravity's HQ put on P2P blacklists around the world so lots of people wouldn't be able to connect and they'd only seed from one computer like all the times before.

E.  All of the above.


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#6 Cleffy

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Posted 18 August 2013 - 08:07 AM

Any professional company would test the installer in a test environment. So it might be that the installer itself is trying to get files it does not have access to.


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#7 Lexus

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Posted 19 August 2013 - 08:44 AM

Dear Players,

 

We have uploaded a new client file on our website at: http://www.playrequi.../clientdownload

 

If you have any issues such as:

 

  • Installation issues
  • User is not Valid User error
  • Local System Error

Please reinstall Requiem using this new client.

 

Thank you,

 

 

rq17.png


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#8 Alteris

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Posted 21 August 2013 - 09:46 AM

Thank you guys for the images. We are looking into why the new client is so messed up.


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#9 jls1znv9999

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Posted 21 August 2013 - 02:13 PM

TY Lexus, I'm having the very same issue myself. I guess it's browser version for now yuck.


Edited by jls1znv9999, 21 August 2013 - 02:14 PM.

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#10 Alteris

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Posted 21 August 2013 - 03:03 PM

Okay guys we've updated it once again. Please once again download the new client and see if you guys have any issues.


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#11 Cleffy

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Posted 21 August 2013 - 09:15 PM

If you are having problems with IE10, look in the navbar. If there is what looks like a gray torn piece of paper, click on it so it turns blue. This activates IE10 Compatibility Mode. IE10 uses a different standard than IE9 and many sites are not updated to the new standard yet.


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#12 jls1znv9999

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Posted 21 August 2013 - 10:29 PM

Alteris It worked like a charm. Thanks for getting on top of the issue and getting us back on the game. The browser version is laggy.


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#13 edugjm

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Posted 06 October 2013 - 12:03 PM

mnsk.png

 

Please help, any solution?


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#14 Cleffy

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Posted 06 October 2013 - 12:17 PM

Did you download the client with Chrome?


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#15 edugjm

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Posted 06 October 2013 - 12:28 PM

Yes.


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#16 Cleffy

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Posted 06 October 2013 - 12:32 PM

Download it with Internet Explorer.

You should restart your computer before starting the download to make sure the self-installer cache has been cleared.

 

Firefox and Opera may work, but I am not sure if there is even an issue with Chrome at this point.


Edited by Cleffy, 06 October 2013 - 12:34 PM.

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#17 edugjm

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Posted 06 October 2013 - 07:09 PM

Same error with internet explorer. :(


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#18 Cleffy

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Posted 06 October 2013 - 08:16 PM

ahh. That would have been awesome if it worked. What you might have to do will be a headache. There is another thread about this on the forums where you set up a user for your computer to get around this problem.


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#19 Entiende

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Posted 01 November 2013 - 07:56 PM

Why i can't donwload the installer i ignore some error and it continue to donwload but later on it error again it says 


FDI Server Error

[[cancel]]  [[Retry]]  [[Ignore]]


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#20 Cleffy

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Posted 01 November 2013 - 08:13 PM

I am really getting tired of seeing these installation issues. Gravity makes $50 million a year. There should not be any issues with the most basic process in attaining revenue. Downloading and installing the game. You guys really have to get your act together, find out what is causing this issue since its definitely on your end, and freaking fix it. Its been months and nothing has changed. It should have been fixed a week after this issue was first discovered.

 

FDI Server Error happens when your Windows Installer is too old for the client your are installing or it cannot access your Windows Installer.

 

First question to ask is do you have Windows XP or later, and is it a legal copy. If it is not a legal copy, that is your issue. Also the client will not work with Windows XP 64-bit.(It does work with later 64-bit versions of Windows)

 

Second, if you have a legal copy of Windows XP or later you most likely have an issue with your installer. This is typically a virus since the first thing most viruses do is take out the Windows Installer so it cannot be uninstalled easily. If you are not familiar with removing more nasty viruses I would consult a professional. The best way to check if you have a virus is using ESETs free virus scanner.  ESET has a really good track record of keeping up with new viruses and fixes, so it will probably fix the damage if you do have a virus. If you had a virus removed you may need to check if the windows installer is functional, and update or replace it depending on the damage.

 

Third, the game will not install on a Mac or Linux.


Edited by Cleffy, 01 November 2013 - 08:14 PM.

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#21 Avaloon

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Posted 02 November 2013 - 01:23 AM

Dear Players,

 

We have uploaded a new client file on our website at: http://www.playrequi.../clientdownload

 

If you have any issues such as:

 

  • Installation issues
  • User is not Valid User error
  • Local System Error

Please reinstall Requiem using this new client.

 

Thank you,

 

 

.....fix the Client....I have on 3 PCs the same problem(Windows 7 64 Ultimate).

bzw I test other Games and no problem with the Clients(Rift,Dragons Prophet,Maestia,Neverwinter,Loong,Last Chaos and more) but Requiem Client make trouble^_^

 

mfg


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#22 Unbound

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Posted 02 November 2013 - 06:06 AM

:heh:


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#23 Entiende

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Posted 02 November 2013 - 05:16 PM

Thats the same alteris i click that you link but it put me on the same error -_-


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#24 Cleffy

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Posted 02 November 2013 - 09:49 PM

Your issue is not related to the client installer. It is related to your Windows Installer utility that installs programs on windows systems.


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#25 leonardo7523

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Posted 09 November 2013 - 02:32 PM

Cleffy i have the same problem than Edugjm with one diference, before I had it installed with windows xp and in a laptop with 512 of video board, 500 gb of disc and 4 gb of ram, now im triying to install again this game because mi computer suffered a problem, so i reinstall the windows chust like before ,all is like before, but this time i cant install the game and the reason is the same problem, mi windows is a legal version the directx is 10! much more than other windows all the games run but the requiem not run, i have an account in this game with 3 pj and i cant play so.... if exist ani solution please please! tell me because i want to recuperate mi account.

 

 


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