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Can't log in to WarpPortal site, can't recover login details


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#1 tigerangel

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Posted 06 January 2014 - 02:55 PM

So it's been a long while since I played (6 months.... due to work commitments...) and I just picked up RO2 again and want to log in to the WarpPortal website to buy some in-game cash. 

 

Except I can't seem to log into the WarpPortal website anymore :/ I have no idea if the username is an actual username or my email address, and we are all encouraged to have different passwords for everything these days for security reasons that I simply can't remember what the password is. 

 

I have tried the 'Forgot login' option and put in my email address to recover my login details and hit the submit button, but the screen just re-loads exactly as it is and no email arrives in my inbox.  I'm using Google Chrome, and the page just reloads every time I hit submit. 

 

Couple of no-brainers out of the way from the getgo:- Yes, I have typed in my email address correctly.Yes, it is the right email address because all my previous WarpPortal emails are currently sat in that inbox.

 

 

Any ideas how I can recover my login details to get access to my website account again so I can throw my money at WarpPortal? :(


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#2 ZeroTigress

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Posted 06 January 2014 - 10:02 PM

Have you tried using Firefox or IE?
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#3 MickeyThomson

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Posted 24 January 2014 - 07:04 AM

You should send a private message to WP support to look into the matter on urgent basis. One of my friends had the same kind of problem few months ago and he sent private message to the WP team and his matter was solved within a day.


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