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Reasons I left and what it would take to come back.


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#1 Flatulent

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Posted 24 February 2014 - 03:29 PM

I started the game in beta and have several accounts of which one or more was pay most of the time up until you went full PVP so lets start with that. You don't have a game with PVE and PVP servers and just shut down PVE without making serious changes to accommodate the PVE players. There was a reason we chose that server, it's because it's not worth playing a game where anyone and everyone can harass you whenever they want unless you want and choose that kind of playing environment. To compound this situation you didn't make safe zones... I swear did any of you ever play other games? Even full PVP (always was, always will be) games have safe zones... How the hell can you shop auctions and compound/reinforce/enchant your armor/weapons if some 12 year old moron with a bunch of daddy's money keeps killing you... of course in places like Trifri you pop back next to the killer so they can do it over and over... In places like Plancy it puts you so far away it's a different kind of insult and waste of time, overall it's seriously retarded. When dozens if not hundreds of people complained about it and threatened to leave the game over it, you did nothing. Oh... I guess months later you made something we could buy to keep the annoying children from attacking but you better have a good supply, god help you if you need to turn in quests in town which is unfortunately a necessary requirement for advancing in the game... Nothing like saying our customers opinions don't count, only what we want to do. I was not one of your full blown mall whores but I did have premium and purchased points monthly if not more, that money is now going to another game, a much better game. It still angers me because Requiem was MY game for like 4 or 5 years, and you with your stupidity and disregard of your paying customers took it away from me, I like the game idea and the gore, I don't like that the people who run the game are buddies with the maxed out PVP people and listen ONLY to them on game matters that effect way more people than your little social group. I'm not even going into the problems that occurred the first 3 years of the game and the thousands of people that left the game during that time in frustration over them. Lets talk about the amazing response of the people who answer tickets. That's right how well did your people solve daily problems with the paying public... The last 3 or 4 times I had serious problems and had to submit a ticket 3 things happened. First I got a computer response which let me know you at least got it, Second I got some confused babble that addressed and solved nothing, even if it involved losing real money, and finally I get a message that the ticket had been closed... CLOSED! You never fixed anything... not once in the last few times I had a legitimate problem, you just closed it as if you had done your job. This kind of customer satisfaction is the reason your game is now hanging by a thread. I would love for you to make this a game worthy of going back on my computer but I seriously doubt you have the manpower, the money, or the desire to make it worth playing again. Remember when the Xenoa were introduced? I lived through amazing lag around the start area because you had SO MANY PEOPLE PLAYING, lag is no longer a problem in Requiem. Remember when you were going to introduce the Nach race? I do, it could have been another explosion of players new and old but it never happened. Job trees were made, pictures of the race were available, customers were excited, but it was just another disappointment and dozens more of my game friends left over it. I loved Requeim but it is impossible to want to play a game where everything is lies and disappointment, favoritism and exclusion, new content only for the highest levels which involves days, weeks, months of grinding to obtain for even a single character let alone the 2 dozen or so I have across like 5 accounts. I did manage to get a couple of chars into the 80's but by that time I was just burnt out on playing those chars. When you have to kill thousands of tough mobs to even level once it becomes work not play. So bringing up another point... If you pay to play you should be able to level solely on quests, if you are a free player this does not need to be the case, don't like it then you can always pay to play. This is the case in the game I'm playing now, you can do grinds or missions or you can just level up doing quests, it's a game model for the MASSES not an elite few and they are doing very well unlike you. I have often though about reinstalling the game just to give away the amazing gear I have saved or made over the years but what is stopping me is this. I go to say North Watchtower and start giving amazing season 1 stuff to new people but most of those new people are new chars for high level players so they act new and get my cool stuff only to sell it in the auction, or I give stuff to actual new people who have about a 5% chance of still playing the game in 2 days after they realize the game issues, then my gear sits in a dead account, might as well leave it in my dead accounts. So far I have not played father Christmas but I would like to if it actually would help out new people. So in summary: 1: make towns safe zones or bring back PVE. 2: Start doing REAL customer service, nobody cares that you have an Easter egg hunt if they just lost cash. 3: Put in enough quests or missions that people can level up without killing boars forever. You do this and I will come back and "again" talk other people into playing the game. I cannot recommend the game even to myself as it is. Oh... one last thing, this stupid slogan you have or had, something about revenge being silly, that saying is silly, you are silly. You don't sell a horror game by calling it silly. It's hard to see it's a horror game with the swimsuit costumes and the sci-fi mounts but maybe you should try to build on that foundation instead of ridiculing it. If this new season is called Rise of the Reaver then good job, that one is much better.Here's hoping you actually fix the game I used to love with almost no faith that you will. Good luck on yet another try to make it worth playing.


Edited by Flatulent, 24 February 2014 - 03:40 PM.

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#2 lenny322000

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Posted 25 February 2014 - 04:29 AM

Well said, friend :) don't be playing santa with all our hard-earned S1 gear just yet though.


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#3 Sandyman

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Posted 25 February 2014 - 06:20 AM

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#4 tally

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Posted 25 February 2014 - 07:54 AM

I started the game in beta and have several accounts of which one or more was pay most of the time up until you went full PVP so lets start with that.

 

You don't have a game with PVE and PVP servers and just shut down PVE without making serious changes to accommodate the PVE players. There was a reason we chose that server, it's because it's not worth playing a game where anyone and everyone can harass you whenever they want unless you want and choose that kind of playing environment. To compound this situation you didn't make safe zones... I swear did any of you ever play other games? Even full PVP (always was, always will be) games have safe zones... How the hell can you shop auctions and compound/reinforce/enchant your armor/weapons if some 12 year old moron with a bunch of daddy's money keeps killing you... of course in places like Trifri you pop back next to the killer so they can do it over and over... In places like Plancy it puts you so far away it's a different kind of insult and waste of time, overall it's seriously retarded.

 

When dozens if not hundreds of people complained about it and threatened to leave the game over it, you did nothing. Oh... I guess months later you made something we could buy to keep the annoying children from attacking but you better have a good supply, god help you if you need to turn in quests in town which is unfortunately a necessary requirement for advancing in the game... Nothing like saying our customers opinions don't count, only what we want to do. I was not one of your full blown mall whores but I did have premium and purchased points monthly if not more, that money is now going to another game, a much better game.

 

It still angers me because Requiem was MY game for like 4 or 5 years, and you with your stupidity and disregard of your paying customers took it away from me, I like the game idea and the gore, I don't like that the people who run the game are buddies with the maxed out PVP people and listen ONLY to them on game matters that effect way more people than your little social group. I'm not even going into the problems that occurred the first 3 years of the game and the thousands of people that left the game during that time in frustration over them.

 

Lets talk about the amazing response of the people who answer tickets. That's right how well did your people solve daily problems with the paying public... The last 3 or 4 times I had serious problems and had to submit a ticket 3 things happened. First I got a computer response which let me know you at least got it, Second I got some confused babble that addressed and solved nothing, even if it involved losing real money, and finally I get a message that the ticket had been closed... CLOSED! You never fixed anything... not once in the last few times I had a legitimate problem, you just closed it as if you had done your job.

 

This kind of customer satisfaction is the reason your game is now hanging by a thread. I would love for you to make this a game worthy of going back on my computer but I seriously doubt you have the manpower, the money, or the desire to make it worth playing again. Remember when the Xenoa were introduced? I lived through amazing lag around the start area because you had SO MANY PEOPLE PLAYING, lag is no longer a problem in Requiem.

 

Remember when you were going to introduce the Nach race? I do, it could have been another explosion of players new and old but it never happened. Job trees were made, pictures of the race were available, customers were excited, but it was just another disappointment and dozens more of my game friends left over it. I loved Requeim but it is impossible to want to play a game where everything is lies and disappointment, favoritism and exclusion, new content only for the highest levels which involves days, weeks, months of grinding to obtain for even a single character let alone the 2 dozen or so I have across like 5 accounts. I did manage to get a couple of chars into the 80's but by that time I was just burnt out on playing those chars.

 

When you have to kill thousands of tough mobs to even level once it becomes work not play. So bringing up another point... If you pay to play you should be able to level solely on quests, if you are a free player this does not need to be the case, don't like it then you can always pay to play. This is the case in the game I'm playing now, you can do grinds or missions or you can just level up doing quests, it's a game model for the MASSES not an elite few and they are doing very well unlike you. I have often though about reinstalling the game just to give away the amazing gear I have saved or made over the years but what is stopping me is this.

 

I go to say North Watchtower and start giving amazing season 1 stuff to new people but most of those new people are new chars for high level players so they act new and get my cool stuff only to sell it in the auction, or I give stuff to actual new people who have about a 5% chance of still playing the game in 2 days after they realize the game issues, then my gear sits in a dead account, might as well leave it in my dead accounts. So far I have not played father Christmas but I would like to if it actually would help out new people.

 

So in summary:

1: make towns safe zones or bring back PVE

2: Start doing REAL customer service, nobody cares that you have an Easter egg hunt if they just lost cash

3: Put in enough quests or missions that people can level up without killing boars forever.

 

You do this and I will come back and "again" talk other people into playing the game. I cannot recommend the game even to myself as it is.

 

Oh... one last thing, this stupid slogan you have or had, something about revenge being silly, that saying is silly, you are silly. You don't sell a horror game by calling it silly. It's hard to see it's a horror game with the swimsuit costumes and the sci-fi mounts but maybe you should try to build on that foundation instead of ridiculing it. If this new season is called Rise of the Reaver then good job, that one is much better.

 

Here's hoping you actually fix the game I used to love with almost no faith that you will. Good luck on yet another try to make it worth playing.

 

Sorry had to break the wall-of-text x.x


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