After sending a ticket to your customer care which took about a week to reply to me I am left with very little options but to seek help from others because everything I do seems to be futile.
This error has never, and I mean ever, happened before until this past week. I play the game with absolute zero lag thanks to lower ping which really gives me my money's worth of service. However this past week I could not even connect to the game OR to playragnarok.com. I would always get 'Failed to connect to patch server' when I try opening my warpportal client and 'Oops! Google Chrome could not find playragnarok.com' when I try to access their main site. After seeing the correspondence of such, I immediately ruled out that my problem was the game. Why? Because if their main site wasn't working for me, how can I possibly connect to their patch server? With, or without lowerping or other VPN clients, I would get the same frustrating error both with the main site and with my game.
Usually this error is associated with DNS troubles so I decided to change my ISP's DNS. I used google DNS and OpenDNS and I got the same problem. I even called my ISP and harassed them to fix my DNS and which they sincerely did but to no avail. Yesterday, I called my friend from Indonesia and asked her to take care of my pet for me because I was disconnected without putting my Miyabil Doll in her egg shell and I was worried that some sort of bug might cause her to disappear. And then it happened, my friend told me that she was also getting 'Failed to Connect to Patch Server Error'.
Today I finally received your customer support reply and I was disappointed though I am grateful. My net might be too slow he says, I need to send a screenshot of my error he says. I am skeptic of these theories and requirements because number one: no matter how slow someone's net is, playragnarok.com must be accessible and the only difference would be on how fast one can access it. Number two is that, there is nothing to be gained by taking a screen shot of 'Failed to connect to patch server' because it's simply just that. It's not error number blah blah blah, it's just simply 'Failed to connect to patch server'.
I am now inclined to believe that the problem might not be from my side because other people from other countries are experiencing the same thing and both of us were able to play the game with no lag at all two weeks before. I am in SEA and I play NA League of Legends with 120 ping so I'm really skeptic if it's my net because I've seen others play the same game with 350 ping and connect to the warpportal launcher and access the playragnarok website. I would appreciate some help both from the community and the admins, gms or other form of authority this place might have. Thank you.