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Why do I always get disconnected randomly?


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#1 teddytong

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Posted 09 March 2014 - 10:00 PM

My internet connection is fine, I play with zero lags, but I do get disconnected frequently. 

 

It is frustrating because I can't open stores or chats, trusting it will still be open when I come back to the keyboard.

 

What is the matter?


Edited by teddytong, 09 March 2014 - 10:03 PM.

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#2 Izzy1

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Posted 09 March 2014 - 11:46 PM

I've encountered this problem before. What happened to me was it disconnected exactly one hour from the last disconnection. You have to check your power saving options on your network interface card. It varies for different computers, and should really be done by someone who knows what they are doing incase you change the wrong setting then you'd be a little screwed.

 

However, there is an option in the Power Management section of the control panel, make sure all the options are set to Desktop (always on)


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#3 teddytong

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Posted 17 March 2014 - 05:36 PM

I've encountered this problem before. What happened to me was it disconnected exactly one hour from the last disconnection. You have to check your power saving options on your network interface card. It varies for different computers, and should really be done by someone who knows what they are doing incase you change the wrong setting then you'd be a little screwed.

 

However, there is an option in the Power Management section of the control panel, make sure all the options are set to Desktop (always on)

 

 

I get disconnected every single 30 minutes!! So frustrating! After changing the timer at power saving setting, problem still exists!! What can I do?


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#4 Kandine

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Posted 18 March 2014 - 02:48 PM

I get disconnected every single 30 minutes!! So frustrating! After changing the timer at power saving setting, problem still exists!! What can I do?

 

are you using a free version of WTFast/Lowerping? i think that is the answer if you are using one. i read it somewhere in the forums that both programs DCs you every certain amount of time.


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#5 schia

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Posted 18 March 2014 - 04:42 PM

are you using a laptop?  If yes, then you might have a power setting on your wireless adapter that is causing you to disconnect after you idle for a long time.

 

if no, then you might have a power setting on your wireless adapter that is causing you to disconnect after you idle for a long time.

 

your hard drive could shut down too for power saver options, sleep mode, and various other power saving features could also cause similar issues.


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#6 teddytong

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Posted 19 March 2014 - 01:43 AM

are you using a free version of WTFast/Lowerping? i think that is the answer if you are using one. i read it somewhere in the forums that both programs DCs you every certain amount of time.

 

 

 

I don't know what WTFast/Lowerping are. How can I check if I am using them? Is there a solution to this problem?


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#7 sb120495

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Posted 19 March 2014 - 01:47 AM

lol.
If you don't know what they are,you're not using them.


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#8 Aizenath

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Posted 19 March 2014 - 02:11 AM

Check with your isp, sometimes they do maintenance that might affect your connection and usually they don't really give any warnings about it, they might also get the phone company to check the lines but that is the last resort after everything else you try fails.

 


Edited by Aizenath, 19 March 2014 - 02:11 AM.

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#9 teddytong

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Posted 19 March 2014 - 02:37 AM

Check with your isp, sometimes they do maintenance that might affect your connection and usually they don't really give any warnings about it, they might also get the phone company to check the lines but that is the last resort after everything else you try fails.

 

 

I don't get this temporarily....this problem has been here since I started the game, about 1 month ago. It is exactly 30 minutes after each disconnection. Now I am playing ragnarok at my friend's house, and I was hoping using a different internet connection to play the game would fix this problem, but no.

 

This is a big problem in the long run when I start playing guild wars or fighting MVPs.


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#10 teddytong

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Posted 19 March 2014 - 02:39 AM

lol.
If you don't know what they are,you're not using them.

 

 

Do you think if I start using them, it could solve my problem?


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#11 sb120495

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Posted 19 March 2014 - 03:07 AM

Do you think if I start using them, it could solve my problem?

Nope.They are used to reduce latency and,unless you buy the paid versions,will disconnect you every 30 minutes.


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#12 teddytong

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Posted 19 March 2014 - 03:28 AM

Nope.They are used to reduce latency and,unless you buy the paid versions,will disconnect you every 30 minutes.

 

 

Ahhhh....

 

:(


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#13 Izzy1

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Posted 19 March 2014 - 04:09 AM

Like I said before, what you may have to do is find someone who is computer savvy.

 

I find I have this sort of disconnection each time my laptop is restarted, generally due to Windows updates. The only thing I have found it to be is the power saving options.

 

There are various ones, like some have been stated here.

 

If using a laptop and are connected VIA a power cable, make sure the settings for power management are set to some form of ALWAYS ON. don't let the screen time out, or the Hard Disk power down. this causes disconnections from iRO. This is also the case for those that are using WIFI on their laptops, as it doesn't completely shut you off the internet, however, it does reduce it's traffic... Kinda like a Wake Up On LAN setting. Just have to make sure everything is switched ON and ALWAYS ON.


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#14 KyrieDielle

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Posted 19 March 2014 - 04:21 AM

post your tracert. :)


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#15 teddytong

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Posted 19 March 2014 - 06:13 AM

post your tracert. :)

 

 

Can you teach me how to do that?


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#16 sb120495

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Posted 19 March 2014 - 06:30 AM

You can get full information in this thread.

Here's the short version:

On Windows:
Open Command Prompt
Type tracert 128.241.92.98
This will trace the route to the character server.If you want the ip addresses of the other servers,check the thread.
Now Post whatever is shown.

On a Mac
Open terminal
replace tracert with traceroute and do the same thing.
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#17 DrAzzy

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Posted 19 March 2014 - 07:52 AM

Tech support question -> tech support section

 

I can only think of a few causes of disconnections not associated with lag:

 

* Network issues that manifest as a temporarily dropped connection, rather than lag (including ISP problems as well as bad routers, wifi problems, etc)

* Power management shutting down parts of the computer that RO needs. To make RO stay running, the only thing you can turn off is the display. Power management for everything else needs to be turned off. Most of these settings are under "change advanced power settings" not the idiot-mode screen at Control Panel -> Power Options -> Edit Plan Settings. I have one network adapter (Dell E6400 built-in wired) which ignores power management settings and goes into power save mode anyway. 

 

 

 

Some questions to narrow down what we're dealing with:

* What kind of disconnections are they? Is it "disconnected from server", or "disconnected due to time gap"?

* Are they preceeded by a lag spike? (where everything stops for a while before the game recognizes the DC)

* Do they happen while actively playing, or only while AFK? (if only while AFK, this strongly suggests a power management issue)

* How regularly timed are the DC's, if you know? If it's a consistent length of time (particularly if it's a round number), that really narrows things down. 

* Are you using wifi, or wired connection between router and computer? Try using wired connection. It is not unusual for a WiFi network to not be stable enough for gaming.

 

 

A tracert is not going to be very useful for debugging this, because you would need to be taking it while the problem occurs to see anything - though sometimes I've had success entering the tracert command with -d option in command window (ie, tracert -d iro.ragnarokonline.com    the -d is important when trying to catch a transient problem like this; it disables resolving domain names at each hop, so it runs faster, and you're more likely to catch the problem before it goes away again), then as soon as RO starts to DC, tab back to it and hit enter, and if you're faster than the problem fixes itself, you might see the source of it. But this is not as useful, because it's only a positive test - it can tell you for sure it's a problem on the network, but if it doesn't show the problem, you don't know if you just missed it, or whether it's something unrelated. Tracert is much better suited towards detecting ongoing lag. See the pinned thread in tech support section for more info on running tracerts and posting results. 


Edited by DrAzzy, 19 March 2014 - 07:54 AM.

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#18 ClickClickClick

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Posted 19 March 2014 - 03:02 PM

I had a problem a while back where my internet device would go into sleep mode, not the computer mind you, the external device. Some newer devices have a power save mode which causes them to sleep if there's not enough activity on them. RO literally didn't use enough bandwidth to keep the device from going into sleep mode, and I had to get a different device.

 

Try checking your settings on the actual modem/device you're using. keep in mind some of them don't have an option to turn it off, or even tell you that they have that feature.

 

Past that, easiest way to check and see if you're having that issue would be to run something else that stays at a noticable level of internet activity alongside RO. Try running an interent radio program for example, just connect to a station and play RO, see if you get disconnected, and if you don't you know what the issue is.


Edited by ClickClickClick, 19 March 2014 - 03:22 PM.

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#19 teddytong

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Posted 22 March 2014 - 01:28 AM

Tech support question -> tech support section

 

I can only think of a few causes of disconnections not associated with lag:

 

* Network issues that manifest as a temporarily dropped connection, rather than lag (including ISP problems as well as bad routers, wifi problems, etc)

* Power management shutting down parts of the computer that RO needs. To make RO stay running, the only thing you can turn off is the display. Power management for everything else needs to be turned off. Most of these settings are under "change advanced power settings" not the idiot-mode screen at Control Panel -> Power Options -> Edit Plan Settings. I have one network adapter (Dell E6400 built-in wired) which ignores power management settings and goes into power save mode anyway. 

 

 

 

Some questions to narrow down what we're dealing with:

* What kind of disconnections are they? Is it "disconnected from server", or "disconnected due to time gap"?

* Are they preceeded by a lag spike? (where everything stops for a while before the game recognizes the DC)

* Do they happen while actively playing, or only while AFK? (if only while AFK, this strongly suggests a power management issue)

* How regularly timed are the DC's, if you know? If it's a consistent length of time (particularly if it's a round number), that really narrows things down. 

* Are you using wifi, or wired connection between router and computer? Try using wired connection. It is not unusual for a WiFi network to not be stable enough for gaming.

 

 

A tracert is not going to be very useful for debugging this, because you would need to be taking it while the problem occurs to see anything - though sometimes I've had success entering the tracert command with -d option in command window (ie, tracert -d iro.ragnarokonline.com    the -d is important when trying to catch a transient problem like this; it disables resolving domain names at each hop, so it runs faster, and you're more likely to catch the problem before it goes away again), then as soon as RO starts to DC, tab back to it and hit enter, and if you're faster than the problem fixes itself, you might see the source of it. But this is not as useful, because it's only a positive test - it can tell you for sure it's a problem on the network, but if it doesn't show the problem, you don't know if you just missed it, or whether it's something unrelated. Tracert is much better suited towards detecting ongoing lag. See the pinned thread in tech support section for more info on running tracerts and posting results. 

 

 

I found the disconnection only happens to me 90% of the time. Rest of the 10% I play very happily.

 

Problem is still here after I adjusted the power saving option.

 

Please help!


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#20 DrAzzy

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Posted 22 March 2014 - 08:54 AM

Uh, can you answer the other questions I asked, so that I can give further advice?
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#21 teddytong

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Posted 26 March 2014 - 07:51 AM

Tech support question -> tech support section

 

I can only think of a few causes of disconnections not associated with lag:

 

* Network issues that manifest as a temporarily dropped connection, rather than lag (including ISP problems as well as bad routers, wifi problems, etc)

* Power management shutting down parts of the computer that RO needs. To make RO stay running, the only thing you can turn off is the display. Power management for everything else needs to be turned off. Most of these settings are under "change advanced power settings" not the idiot-mode screen at Control Panel -> Power Options -> Edit Plan Settings. I have one network adapter (Dell E6400 built-in wired) which ignores power management settings and goes into power save mode anyway. 

 

 

 

Some questions to narrow down what we're dealing with:

* What kind of disconnections are they? Is it "disconnected from server", or "disconnected due to time gap"? Disconnected from Server

* Are they preceeded by a lag spike? (where everything stops for a while before the game recognizes the DC) Disconnects even when running smoothly

* Do they happen while actively playing, or only while AFK? (if only while AFK, this strongly suggests a power management issue) BOTH

* How regularly timed are the DC's, if you know? If it's a consistent length of time (particularly if it's a round number), that really narrows things down. 30 Minutes exactly

* Are you using wifi, or wired connection between router and computer? Try using wired connection. It is not unusual for a WiFi network to not be stable enough for gaming. WIFI

 

 

A tracert is not going to be very useful for debugging this, because you would need to be taking it while the problem occurs to see anything - though sometimes I've had success entering the tracert command with -d option in command window (ie, tracert -d iro.ragnarokonline.com    the -d is important when trying to catch a transient problem like this; it disables resolving domain names at each hop, so it runs faster, and you're more likely to catch the problem before it goes away again), then as soon as RO starts to DC, tab back to it and hit enter, and if you're faster than the problem fixes itself, you might see the source of it. But this is not as useful, because it's only a positive test - it can tell you for sure it's a problem on the network, but if it doesn't show the problem, you don't know if you just missed it, or whether it's something unrelated. Tracert is much better suited towards detecting ongoing lag. See the pinned thread in tech support section for more info on running tracerts and posting results. 

 

 

THANKS!!!

 


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#22 Axylus

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Posted 26 March 2014 - 12:31 PM

You should try performing a clean start-up to determine whether the cause of the problem is some misbehaving software running in the background.


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#23 DrAzzy

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Posted 26 March 2014 - 12:45 PM

The fact that it's 30 minutes exactly is a big clue, I think.

 

When you say 30 minutes exactly - when does it reset? When does it start counting?

 

For example, if you DC at 1:45, wait a few minutes, then reboot the computer and reconnect - do you get DC'ed at 2:15, or 30 minutes after the computer finished rebooting, or 30 minutes after you reconnected to RO? 

 

How exact is the timing? 30 mins +/- 0 seconds is clearly something intentionally DCing you.


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#24 teddytong

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Posted 26 March 2014 - 08:01 PM

The fact that it's 30 minutes exactly is a big clue, I think.

 

When you say 30 minutes exactly - when does it reset? When does it start counting?

 

For example, if you DC at 1:45, wait a few minutes, then reboot the computer and reconnect - do you get DC'ed at 2:15, or 30 minutes after the computer finished rebooting, or 30 minutes after you reconnected to RO? 

 

How exact is the timing? 30 mins +/- 0 seconds is clearly something intentionally DCing you.

 

I will have a full day of playing today....will report back later :)

 

 

Thanks for the help so far!


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#25 teddytong

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Posted 08 April 2014 - 12:06 AM

The fact that it's 30 minutes exactly is a big clue, I think.

 

When you say 30 minutes exactly - when does it reset? When does it start counting?

 

For example, if you DC at 1:45, wait a few minutes, then reboot the computer and reconnect - do you get DC'ed at 2:15, or 30 minutes after the computer finished rebooting, or 30 minutes after you reconnected to RO? 

 

How exact is the timing? 30 mins +/- 0 seconds is clearly something intentionally DCing you.

 

FYI since last week, after the maintenance, the problem hasn't occurred once again! AMAZING HUH? Don't know why, but I am very very happy.

 

Would you know why it is behaving this way?


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