My wife has 2 merchants on her main RO account, and wanted to move one of them to a different RO account on the same WP account. So I asked VIA ticket system if I could buy two tickets and have one character swap accounts with a character from a different account since there wasn't any open character slots on either account. I was told, at length, that this was possible. So I initiated the swap, and 2k WPE was deducted from her account. A few days later, nothing happened, and her WPE was returned.
She still wants the characters swapped out, and like I said, I was told this was possible, but I can't figure it out. Does anyone know how I can do this for her?