27 replies to this topic

[california0707]

Ok so I just found out all my accounts are banned for no apparent reason. My friends are also saying they got the same. Whats going on with rose? Can someone help us on this since it's taking them forever to reply on tickets?

[jerremy]

Unfortunately, no one here can help you with that. If it's taking forever (over two days normally, they generally respond within that time), send a private message to ShazamO regarding it, since there may be an issue with support at times.

[ShazamO]

Remember to only create 1 ticket per issue. 

 

The more tickets created cause your tickets to be answered at a delayed rate. 

[california0707]

I just did haha I hope I get a quick response. I might PK all my neighbors if I don't get my accounts right away haha kidding

[Leonis]

Just to note, accounts and even IPs are never "banned for no reason."

 

But as you've submitted a ticket, you will find out soon enough. And hopefully it is either a misunderstanding or nothing serious, that you may continue to enjoy playing ROSE.

 

On the other hand, if you've been doing something unpleasant, well... as I said, no account or IP is ever banned without a reason.

[jerremy]

Just to note, accounts and even IPs are never "banned for no reason."

 

But as you've submitted a ticket, you will find out soon enough. And hopefully it is either a misunderstanding or nothing serious, that you may continue to enjoy playing ROSE.

 

On the other hand, if you've been doing something unpleasant, well... as I said, no account or IP is ever banned without a reason.

Classic Leo, bringing harsh news with a smile on his face. Not even Calanor was capable of that. Then again, dude never smiled.

Edited by jerremy, 23 April 2014 - 03:36 PM.

[iMatt]

Just to note, accounts and even IPs are never "banned for no reason."

 

But as you've submitted a ticket, you will find out soon enough. And hopefully it is either a misunderstanding or nothing serious, that you may continue to enjoy playing ROSE.

 

On the other hand, if you've been doing something unpleasant, well... as I said, no account or IP is ever banned without a reason.

 

Ahm Leonis, forgot last week?

[ThunderBug]

Ahm Leonis, forgot last week?

 

I think Leonis meant he would never ban anyone for no reason, Support team will ;D

[california0707]

Well Im not the only one who got an IP ban lmao. 

[california0707]

And oh I also remember, a player got banned because someone submitted an "EDITED" screenshot of him selling zulie. The guy who reported him told me he just made an edited screenshot and got the poor guy banned. Just saying. And I also know someone who got IP banned and GMs said he is selling zulie for real money but it was never proven. LMAO

[ThunderBug]

You have a very blond hair color

[Leonis]

A number of people usually try to defame and discredit our Player Experience Team, when most times they're just angry they got caught. I could claim to you anything I want in-game, but of course it's up to you to believe them or not. However, I would suggest not to take what most say on good faith, without having actual proof in hand. Players state they were responsible for one thing or another, just to gain notoriety, some fear, but the reality is, something so serious would involve a thorough investigation to verify such a report. And just the same, I can proclaim to have never done something bad or wrong, when reality is I have.

 

In the end, the outcome/response for being suspended is the same. Most never think they did something to warrant it. And in some cases, they may not have and it was a simple mistake, overlook or misunderstanding. We're all still human and make mistakes, but there are most certainly the times where the research was done, evidence found and action taken.

 

So, to further note, if it was an IP ban, you may have recently swapped to a new IP, if you're on a dynamic IP host, and someone within your ISP was banned for something very malicious. It may not be your fault at all. Again, it's suggested you wait to hear back what your situation is. The Player Experience Team is always willing to help when they're able.

[pdfisher]

So, is Warnhal gone? I thought he was in charge of the Customer Service Team?

[jaymes20]

My girl's Char also my Clanmates got it =.= " im the only survivor in our clan.. pff
All accounts , even warpportal account.

my Friend got banned last week , he got it after 3 days , the support team just said sorry bout that, they investigated and didn't find anything lmao!!

[california0707]

atleast give us 5k Im points as a compensation? hmmm

[Feuer]

You're an interesting kid for being from california =.=

[Valakas]

You have a very blond hair color

rofl , maybe I just interpreted it very wrongly. 

[Feuer]

Sadly, sometimes when you sell soemthing to another payer, if THEY received the zully illegally, the  you are involved, be it indirectly or not.

[california0707]

and thats no longer my fault lmao

[Feuer]

I would agree, but that was also only a hypothetical situation. Terms could be different, I wouldn't know.

[california0707]

I AM GETTING BANNED BUT YOU'RE NOT TELLING ME WHY? WHAT THE -_-!?!?!?

 

Greetings!

My name is Noel, from the WarpPortal Support Team.

As previously stated, we cannot divulge any information regarding the investigation done. Accounts that were involved engaging in illegal activities are no longer eligible for release. Unfortunately, as you were caught engaging in such activity, your account will have to remain PERMANENTLY suspended. This decision is FINAL and NON-NEGOTIABLE. Account suspension will not be lifted.

We will be sending this exact same response on your other tickets regarding this issue. However, you are free to create a new account should you wish to play Rose online once more, provided you follow our Terms of Service this time around.
 

[Valakas]

I AM GETTING BANNED BUT YOU'RE NOT TELLING ME WHY? WHAT THE !?!?!?

 

Greetings!

My name is Noel, from the WarpPortal Support Team.

As previously stated, we cannot divulge any information regarding the investigation done. Accounts that were involved engaging in illegal activities are no longer eligible for release. Unfortunately, as you were caught engaging in such activity, your account will have to remain PERMANENTLY suspended. This decision is FINAL and NON-NEGOTIABLE. Account suspension will not be lifted.

We will be sending this exact same response on your other tickets regarding this issue. However, you are free to create a new account should you wish to play Rose online once more, provided you follow our Terms of Service this time around.
 

They told you why , just try reading it again. If you got a good case, I suggest you appeal and ask politely of the case's info and provide them with more info they could use. Good luck. 

[Infinity49]

Try what Valakas just said. And show your avatar picture, maybe it will help. : }

[california0707]

WHAT -_- ACTIVITY THATS WHAT IM ASKING

[Valakas]

No need to type in caps and no need for dramas here. Replying to you is just a matter of courtesy. Keep going like that tho and you'll most likely remain gone.