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Server Maintenance at 3:00PM PST! 5/14/2014! EU Item Retrieval!


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#1 ShazamO

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Posted 13 May 2014 - 08:47 AM

Just for you European Dragon Saga Peeps!
 
At 3:00PM PST(5/14), we will be doing a Server Maintenance for Dragon Saga. Lots of Item Mall Item Changes and bringing back 1 Item back to the European Players!
 
The Information we will need from you is...
 
Language: (English,French,German)
Server:
Character Name:
Character Level:
Item Name:
Item Enchant Level:
 
Please submit your entry with a ticket! Click here to do so. Title it with "EU Item Retrieval".
 
Once again, at 3:00PM PST! Thanks so much for your cooperation and patience.
 
---
Events
  • Head over to the Vending Machine in the Port of the Winds to trade 25x Essence of Black Claw Nest for a Black Dragon Nail. (EXTENDED)
  • Black Dragon Lord Medals can be purchased within Black Dragon Camp by the Potion Merchant <Khairy>!

A Great Event will Start with a Login Raffle Event!

  • Earn 1 entry for each day logging into the game (1 entry per acct per day for maximum of 7 per acct)
  • On May 22nd, 50 winners will be randomly chosen and given a Car Pet Gasha 1Box.
  • Car Pet Gasha 1 Box can yield a Red Car pet egg, Yellow Car pet egg, or other consumables

An another Item Mall Raffle Event!

  • Earn 1 entry for each day making at least 1 purchase from the Item Mall (No minimum purchase amount)
  • (1 Entry per acct per day for maximum of 7 per acct)
  • On May 22nd, 10 winners will be randomly chosen and given a Phoenix Mount Egg and 30 Day Mount food.

Item Mall

  • Halloween Event Hairs/Faces have been placed in the Item Mall for a Limited Time!
  • Character Card Changer is now available in the Item Mall for 100 Points!
  • The Hummingbird Egg. Bulldog Pet Egg, Rooster Pet Egg, Eagle Pet Egg has been added to the Item Mall! For a Limited Time!
  • The Legendary Magician’s Set, Snow Emperor Set, Zeus Set, Apollo Set, and Kendo Suit Set have been added to the MixBoard!
  • The Casual Purple Couple Look Set, Cool Stripe Set, and Checkered Suit Couple Suit has been added to the Event Tab!
  • Look for the Golden Flix Egg and Dark Pegasus Egg! Only in for a Limited Time!
  • The Black Shadow Mask and the Blue Shadow Mask has been added under the Fashion Tab! For a Limited Tab!
  • The Cookie Factory Admission Gasha Box, Ticket of Chocolate Meister’s House (F6), Fire Pegasus Egg, and Spot Flix Egg have been taken out of the Item Mall.
  • More unique sets will be added to the MixBoard! More Details to Come.

 


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#2 yurioj75

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Posted 13 May 2014 - 09:20 AM

Wow, sounds great to me.  :no1:

And I'm excited about the "lots of item mall changes"... 

 


Edited by yurioj75, 13 May 2014 - 09:24 AM.

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#3 Coolsam

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Posted 13 May 2014 - 09:32 AM

Woah! This is quite epic! You Gpotato players get a small transfer after all!

 

Although you couldn't transfer the whole account shazam?


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#4 yurioj75

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Posted 13 May 2014 - 09:38 AM

 

Although you couldn't transfer the whole account shazam?

 

Sorry, but I don't get this sentence. How do you mean that, Coolsam?

Do you mean that ironic?

 


Edited by yurioj75, 13 May 2014 - 09:39 AM.

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#5 ShazamO

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Posted 13 May 2014 - 09:42 AM

Woah! This is quite epic! You Gpotato players get a small transfer after all!

 

Although you couldn't transfer the whole account shazam?

 

We have not received that information(database) unfortunately Sam. Just the item informative. 


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#6 yurioj75

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Posted 13 May 2014 - 09:43 AM

What "Server" is meant? The name of the server we have played on in EU?

And the name of the item, should it be the english name or the item name in the "native" language?

 

Edit: Another question? What "Department" should be selected? "Item recovery"?

Very confusing.

 

EDIT: After looking into the ticket system, I think "Requests and Events" sounds suitable to me.

EDIT2: What do you need the character level for? I think you mean the character here on the server, but if I level up while playing the char level is no longer the same as the one I wrote into the ticket to the time of submission.

 

If you can explain it to me, I'll go and translate it into german. :-)

 


Edited by yurioj75, 13 May 2014 - 10:07 AM.

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#7 ShazamO

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Posted 13 May 2014 - 10:12 AM

Sorry! The event was meant for Item not Item Mall Item~ So really any item that is ON that character you submitted.

 

Item recovery is fine. :ok:

 

You can still submit the German/French name for it. 

 

The character level is needed for our producer to find the information easier.


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#8 noxis

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Posted 13 May 2014 - 10:23 AM

don't know if i read this correctly. only 1 (ONE, SINGULAR) item can be transferred back to eu players correct?


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#9 yurioj75

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Posted 13 May 2014 - 10:24 AM

I don't get it. 

What character do you mean? I don't understand anything. Sorry.

Do you mean the old character on the dragonica EU server? 

What Items? only in-game items? or every item (including item mall item) or excluding item mall items?

 

And if you been the old character (on the EU server), I had many chars there and I play here for a longer time now and I don't remember my char levels, really.

 

If I wanted to request to get back for example "the blue scrappy halloween balloon" (which was an IM item at Dragonica EU) is this possible or do only items like "the old rokko helmet" (in-game item) is possible?

Btw, I really don't know which of my characters had which items. While playing we often shared item between the characters and we used to give the ones we were playing the items from another char of ours.

 

So it seems I can't take place in this event, but I understand why you need this information to verify that the character had this item.

 

 

Btw, I understand why only ONE item will be transferred back. But this is another story.

 


Edited by yurioj75, 13 May 2014 - 10:25 AM.

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#10 sigeel

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Posted 13 May 2014 - 11:14 AM

does it have to be an item that was equipped on my character when the game died? because im pretty sure i was trying on different sets for screenshots sake.XD and so the item i want is most likely placed in the vault, and its not the same lvl as my character.

 


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#11 ShazamO

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Posted 13 May 2014 - 11:56 AM

Sorry for the confusion!

 

IF you played on the EU Servers.. and had a character in WHICH you want an item off of... 1 single item. Such as an armor piece or weapon... pet.. etc.. you can send in a Ticket to our support team to possibly get that item onto YOUR NA Dragon Saga character. 

 

Remember that the item HAS to be on that character in which you requested for.

 

 


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#12 yurioj75

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Posted 13 May 2014 - 12:00 PM

Okay, no Item Mall item, right?

It's a pity, cause I was hoping for getting back what called "Helferlein Rucksack" in german, it was an IM backpack of the cute blue guy that helps you until you have defeated Sangka. This was the only thing we was hoping for (me and my wife). 

But maybe it will be brought back to the Item Mall so we can purchase it (btw, there was a blue and a pink one and it was cute).

 

Another thing: "Item Recovery" seems not to be suitable because you have to fill in WHY and WHEN you lost that item.

 

 


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#13 Nephryl

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Posted 13 May 2014 - 12:25 PM

But how can we remember what we had equipped on that character .. as sigeel wrote, a lot of people were just joking and changing equipments for the sake of last screenshots, I don't even remember if I put anything back or not, it might be in the inventory or vault  :( does it still apply if it's in the inventory / vault?


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#14 sigeel

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Posted 13 May 2014 - 12:29 PM

do screenshots still count? i have a screenshot of an item that i want back :/ and im sure its in the vault or inventory, as we all got some last minute cash sets and we were equipping and unequipping stuff left and right.


Edited by sigeel, 13 May 2014 - 12:31 PM.

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#15 noxis

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Posted 13 May 2014 - 12:29 PM

But how can we remember what we had equipped on that character .. as sigeel wrote, a lot of people were just joking and changing equipments for the sake of last screenshots, I don't even remember if I put anything back or not, it might be in the inventory or vault  :( does it still apply if it's in the inventory / vault?

 

yes, this should still apply. so long as it's on the character you have noted.

 

*buying 6* element attack cards 50k+ so transfer those


Edited by noxis, 13 May 2014 - 02:11 PM.

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#16 ShazamO

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Posted 13 May 2014 - 02:59 PM

It applies to ANY Item. Whether it be Item mall or item you got from a dungeon... 

 

Sorry for the confusion.  :wah: 


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#17 yurioj75

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Posted 13 May 2014 - 03:04 PM

Okay, I got it now.
I think I'm a bit tired today.
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#18 Miyarachan

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Posted 13 May 2014 - 03:11 PM

Sounds very great for european player like me ^-^ Thanks for that kind event!

But I have a question: before the server were shut down the cash shop was free, so can we get back a Item that was crafted with the help of the free cash shop or has it to be like it was before?

Very sorry for my bad english! >.<


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#19 ShazamO

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Posted 13 May 2014 - 03:50 PM

Sounds very great for european player like me ^-^ Thanks for that kind event!

But I have a question: before the server were shut down the cash shop was free, so can we get back a Item that was crafted with the help of the free cash shop or has it to be like it was before?

Very sorry for my bad english! >.<

 

I could be after the free cash shop items. I would submit a ticket and hope for the best.


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#20 Prockzone

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Posted 13 May 2014 - 07:11 PM

Is it also possible to request a list with the items stored on the account (or character) back on the EU server? Because I haven't been playing Dragon Saga for about 5 months when the servers were shut down. I barely remember one or two items but not more unfortunately.

 

But I still have another question. How can you be sure that the character we want an item from was our own back then on the EU server? I could for example ask for the legendary +20 dragon lord katar of my friend ond probably would get it?


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#21 Starkespada1

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Posted 13 May 2014 - 08:23 PM

Bring some More 6* element cards into the game if you had them on your EU characters  :blaugh:


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#22 yurioj75

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Posted 13 May 2014 - 09:32 PM

Bothering again  :p_omg: but is it really a good idea to select "Item Recovery" for the ticket?
Because of the infos needed in the red bordered fields on my screenshot:

WPTICKET.jpg

 

Maybe the selection "Requests and Events" would be the better selection.  :hmm:


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#23 sigeel

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Posted 13 May 2014 - 09:48 PM

since they are only returning us one item im guessing you should put single item loss (i atleast did), and as for date it was destroyed i put date when the the game died 30th April 2014.

i hope that counts.


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#24 Fliederduft78

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Posted 13 May 2014 - 10:23 PM

Thanks so much for this opportunity.  :lv:


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#25 Heruga93

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Posted 14 May 2014 - 01:09 AM

Type of Request *     

what to choose?


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