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Not able to sign in from warportal support


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#1 LordKeith

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Posted 27 June 2014 - 06:27 PM

I just made a ticket and i'm confused from his reply

 

My reply

For a while when I was making tickets regards to bot replays and trying to help gm's relies on seeing the problem.

So i'm unable to log in. I even tried using internet explorer and doesn't work. I have cleared the cookies and still doesn't work.

 

His reply

Thank you for writing to us about difficulty accessing the WarpPortal site. However, you may now access the site and all games are accessible to play. Thank you for your patience and understanding.

Should there be anything else we can help you with, please feel free to contact us again and we'll be more than happy to assist you.

Thank you.

 

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Does he mean the site from before? Because I was telling him cause i'm not able to sign in from the warportal support site.


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#2 ShazamO

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Posted 27 June 2014 - 08:15 PM

Well before, WarpPortal Support site was having some issues but now it is up and running. 

 

 


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#3 LordKeith

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Posted 28 June 2014 - 06:12 AM

Doesn't work for me. I have used my user name and password. After I type it, clicked sign in.. It would bring me back to the page with I have to sign in again. <-- through firefox. As well I tried using the forgot login to my e-mail and did the same thing bring me back to the forget page with no letting me know anything

 

What I have used is internet explorer. I have did the sign in. But this one I'm not even able to click sign in. I have tried using the forget page. And this one I can't even click submit.

 


Edited by LordKeith, 28 June 2014 - 06:15 AM.

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#4 ShazamO

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Posted 28 June 2014 - 09:32 AM

It could be that you could be inputting in the wrong information. On our end, we can log in fine. 

 

Remember, you don't need an account to submit a ticket(it helps). An email is all it requires.


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#5 LordKeith

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Posted 28 June 2014 - 10:41 AM

ya I know man. But if I wanted to reopen an ticket or something. Besides i'm curious why it won't work.. I mean dude I tried using the forget login and it didn't even work. I know it couldn't be my addons from firefox cause it's all disable for that support site.

 

I have no addons from internet explorer either. So just clicking log in doesn't even work on my side. Even though I'm able to log in from http://www.warpportal.com/ clicking the support warportal I have to sign in.

 

Is it because there's two accounts for that one account for warportal support an another account for warportal?


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#6 ZeroTigress

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Posted 28 June 2014 - 04:20 PM

The Support account is separate from your WarpPortal account in case your WarpPortal account gets hacked.
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#7 LordKeith

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Posted 28 June 2014 - 07:27 PM

The Support account is separate from your WarpPortal account in case your WarpPortal account gets hacked.

 

Now that makes more sense. I wish the ShazamO ask that before.. Perhaps the ShazamO thought I have a account.

 

But didn't explain the fact I didn't get a warning like user name an password don't match or e-mail not in our records.

 

From the tickets I have made before. When I create the account for support. Would I be able to see those tickets?


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#8 ZeroTigress

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Posted 28 June 2014 - 07:59 PM

No you won't because according to the system you made those tickets anonymously. It has no way to trace them back to you. But once you make a Support account, all tickets you submit under that account will be archived and viewable for you.
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