9 replies to this topic

[Loyalty1]

I have seen a lot of people posting for help on these forums and not very many of them are including the information that we (The User help) and the Developers need to help you. So I decided to make a guide on how to make a DXdiag. I'll lay it out in steps and pictures
(I know that the steps are posted, but some people need pictures to get the ball rolling)

Step 1. Click Start
Step 2. Click Run


Step 3. In the box that comes up, type in DXdiag
Step 4. Click "OK"


Step 5. In the next box that comes up click on "Save All Information"


Step 6. Its now going to ask you where you want to save the file, just select the Desktop so its easy to find later


Step 7. You should now have a DXdiag.txt icon where ever you saved it (your desktop if you follow step 6)


Step 8. Make a ticket inquiry and attach that text file to the inquiry so the Customer service team knows as much about your PC as possible.
https://support.warp...in/Default.aspx

It also helps if you're posting a problem to the general public if you have your video card and computer specs, so look through that .txt file for that information.

So there you go, now you know to PROPERLY ask for help on the tech forums.

Thank you for the instructions...... but I don't have the "Run" option on Vista and a normal search says that I don't have the program by the name of DX or DirectX...

it's available under the accessories folder, you can also use the command prompt to do the same thing

[Nuke]

shortcut for run: Winkey+R

[pampelthemuse]

I believe vista has this as well, but I do know that windows 7 has a little search field on the bottom of the start menu that says "Search for programs and files" if you just type Dxdiag in there you will see the program appear in the list above it and you can either hit "enter" key or just click on the icon.
Just seems like a simpler way to do it, for those of you that run vista or 7.

Edited by pampelthemuse, 21 August 2010 - 03:28 PM.

[MakoXD]

ahh nice , you nerdy turangirl..

[Hicks666]

I would like to add that most people are not "Crashing" they are getting disconnected, they are recieving a popup ingame saying cannot connect to the server, so a dxdiag will not help in this instance

[shadowface0]

If you want to submit a Ticket and are not sure how you need to click the WarpPortal "Support" link. For those of you who may not figure it out right away... like me >.>, there will be an option to submit a Ticket on the Support page.

[Loyalty1]

If you want to submit a Ticket and are not sure how you need to click the WarpPortal "Support" link. For those of you who may not figure it out right away... like me >.>, there will be an option to submit a Ticket on the Support page.

The link also in my sig! u.u

[lucifugus]

RUN application doesn´t exist in windows 7. Any idea how to run that DXdiag file ???

[Nadesh]

Maybe you arnt finding it, but should be there. I think is under All Programs/Accessories, not sure. Also can try to press the Win Key + R

Edited by Nadesh, 16 April 2011 - 02:01 PM.

[lucifugus]

Ok got it. In windows 7 appears on win key, all programs, accesories, Run. There it is. Thxs. Nice game.... nice blood..