Hi,
my account was stolen time ago, but i succeded in regaining all my passwords and so i entered the game and all my passcodes have been changed...naturally i cannot erase or change them without knowing them....Please help.
How to reset passcode of the characters? Someone changed mine
#1
Posted 29 August 2014 - 12:21 PM
#2
Posted 29 August 2014 - 12:44 PM
That's not good for anyone.
Please submit a ticket as soon as possible! Our Support team should be able to assist you. Be sure to give as much information as possible to prove that you are the owner of the account.
Topic moved.
#3
Posted 29 August 2014 - 01:05 PM
Thank you, i just did and i filled this module:
(Is it correct?)
- Name of Character:
- Game Server:
- Account Name:
- E-mail Address Registered to the Account:
- Full Name on the Account:
- Registered Date of Birth:
- Answer to Security Question: (if applicable)
#4
Posted 29 August 2014 - 01:47 PM
Looks pretty correct to me! Hopefully the Support team can get you on your account as soon as possible.
#5
Posted 29 August 2014 - 02:02 PM
Thank you a lot, one last question: i filled up the module and in the line "Character" i've inserted all the name of my characters since i want to change them all, the question is: should i make a module for each character that i have or i can put like 6 names in 1 module?
Thank your for your patience.
#6
Posted 29 August 2014 - 03:18 PM
Putting them in one should be fine. Just as long as the details are there for the Support team to help you.
#7
Posted 29 August 2014 - 10:19 PM
Thank you again, you are very kind, one last thing: does the support team work in the weekend?
Regards.
#8
Posted 30 August 2014 - 08:07 AM
The Support team is working 24/7. Just in-case you might need to work with the Support team manager, they might take slightly longer.
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