17 replies to this topic

[Squipy]

Hi all,

 

I'm having issues connecting to the server because every time I try to log in, I get this error:

 

 

 

I've tried

 

- selecting "check all" and "check plugins" in the launcher

- reinstalling the game from the official website (multiple times)

- forwarding the ports as the support FAQ suggested here

- running as admin

- completely resetting my router

 

I'm running windows 7 on bootcamp through my macbook. Up until now, I haven't had any issues with the client, it was just a random thing that happened. 

[Feuer]

I would repose the same question in Vuu's thread but the situation is a lil more clear.

I'm just going to assume everything is the same anyway, but, did you tell the patcher to reset to default? 

You could also hard code it the the original settings for an extra measure

 

Paste the following in the 'launcher.ini' file. Delete everything else that doesn't match, then save it.

BrowserURL   http://www.roseonlinegame.com/gamestart/serverstatus.aspx
Button1Close   0
Button1Name   Website
Button1URL   http://www.roseonlinegame.com
Button2Close   0
Button2Name   Forum
Button2URL   http://forums.warpportal.com
Button3Close   0
Button3Name   Item Mall
Button3URL   http://www.roseonlinegame.com/itemmall/itemmall.aspx
Button4Close   0
Button4Name   Support
Button4URL   http://support.warpportal.com
Button5Close   0
Button5Name   Power Up!
Button5URL   https://www.warpportal.com/account/payment.aspx
Button6Close   0
Button6Name   WarpPortal
Button6URL   http://www.warpportal.com
PostPatchExe   TRose.exe
PostPatchParam   --init --server {ip}
ProxyHostname   
ProxyPassword   
ProxyPort   
ProxyUsername   
XMLLauncher   http://patch.roseonlinegame.com/roseonline/evopatch/Launcher.xml
XMLPatch   http://patch.roseonlinegame.com/roseonline/evopatch/patch.xml

[Squipy]

they're both exactly the same! and it didn't work anyway :I

[Feuer]

Have you verified none of the settings in Bootcamp have changed? It seems like it's denying TRose.exe access to the internet, but it allows the patcher to, which is a separate executable. 

[Squipy]

yeah, i didn't touch anything between the time i could log in and when this error occurred (about 4 hours)

[Feuer]

Yeah but even though you didn't manually do something doesn't mean the program didn't do something while it was running. Have you tried re-installing bootcamp? 

[Squipy]

i think i might try that now.

[Squipy]

well, that didn't work either. i reinstalled bootcamp/windows 7 and rose, same error.

[Feuer]

This is odd, you may have to wait for some debugging assistance from the crew or a tech head, see if slow bob can help ya.

[Squipy]

Not sure if this helps, but this the error log that I get each time:

 

 

 

log: start. (2014/09/01, 20:43:51) from(c:/gravity/rose online) version(10.8.14.1151). lang(0)

os: tgt supported.

interface: dispqual(0)

interface: dispqual(4)

r_d3d: iNiT...

r_d3d: cUrMoDe (1440x900)-(22)-(60Hz)

r_d3d: adapter(0): desc(Intel® HD Graphics 5000), version(10.18.10.3345)

r_d3d: best adapter ordinal = adapter(0)-mode(15)-(1440x900x16-window)-(60)Hz.

r_d3d: WiNmOdE(1280x768).

r_d3d: cdHW

r_d3d: maxtexmem = 1772093440

r_d3d: iNiTdOnE

octree: cull_planes() no root

interface: loadFontOutline(FONT_OUTLINE_14, Verdana) failed. already exists.

interface: loadFontOutline(FONT_OUTLINE_16, Verdana) failed. already exists.

interface: loadFontOutline(FONT_OUTLINE_18, Verdana) failed. already exists.

interface: loadFontOutline(FONT_OUTLINE_24, Verdana) failed. already exists.

r_d3d: cLeAnUpDoNe

r_d3d: no d3d_device

log: end. (2014/09/01, 20:44:37).

[Genesis]

In Windows, try going to Start > Run..., type in cmd then click OK.

When the command prompt window appears, type in ping 128.241.92.36 and press the enter key.  The output should appear like this:

Pinging 128.241.92.36 with 32 bytes of data:
Reply from 128.241.92.36: bytes=32 time=171ms TTL=125
Reply from 128.241.92.36: bytes=32 time=169ms TTL=125
Reply from 128.241.92.36: bytes=32 time=167ms TTL=125
Reply from 128.241.92.36: bytes=32 time=171ms TTL=125

Ping statistics for 128.241.92.36:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 167ms, Maximum = 171ms, Average = 169ms

If there is more than a 0% loss in packets, Boot Camp or your Windows Firewall is probably blocking something.  I don't have a Mac so I can't really help troubleshoot your Boot Camp issues, but for Windows Firewall, you would go to Start > Control Panel > Windows Firewall.  In the Windows Firewall window, select Allow a program or feature through Windows Firewall from the left hand menu.  Click Allow another program..., click Browse..., navigate to your ROSE Online folder and select TRose.exe, click Open, then click Add to add it to your firewall's exception list.  Follow those steps again and add RoseOnline.exe to your firewall's exception list as well.  If the game isn't letting you log in after adding those programs to Windows Firewall, there is likely an issue with Boot Camp.

 

---

 

If the packet loss reports 0%, again in the command prompt window, type in ipconfig /flushdns, and press enter.  The output should appear like this:

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

then type in ipconfig /renew, and press enter.  The output should appear similarly to this:

Windows IP Configuration

Ethernet adapter xxxxxxxxxxxxxxxxxxxxxxxx:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : xxxx::xxxx:xxxx:xxxx:xxxx
   IPv4 Address. . . . . . . . . . . : xxx.xxx.xxx.xxx
   Subnet Mask . . . . . . . . . . . : xxx.xxx.xxx.xxx
   Default Gateway . . . . . . . . . : xxx.xxx.xxx.xxx

Lastly, restart Windows and see if it will let you log into ROSE.

Edited by Genesis, 01 September 2014 - 05:15 PM.

[Squipy]

 

it's still at 100% loss after allowing trose.exe and roseonline.exe through my firewall. 

 

 

 

also, when i try to flush dns, it says "no operation can be performed on Bluetooth Network Connection while it has its media disconnected."

Edited by Squipy, 01 September 2014 - 05:35 PM.

[Genesis]

What does ipconfig /all output for you?

Also, what does tracert 128.241.92.36 output for you?

Edited by Genesis, 01 September 2014 - 05:49 PM.

[sidehero]

dont worry mate look my topic i have the same freaking problem you are having atm

 

and im using windows vista!

 

so it has nothing to do with our computers i never had any isseus either!

[ShazamO]

We will be working with the Support team to resolve this issue. 

 

So odd~

[sidehero]

lol.. weird one of my programs i closed was somehow disturbing the game..

 

i closed  Utorrent and i could login.. strange cuz in the past i never had to close it.

 

Anyway.. im up running agian.

[ShazamO]

I believe uTorrent has a proxy IP system built into it... possible that it updated itself and prevented you and possibly Squipy from logging in?

[Squipy]

i don't have uTorrent downloaded on Windows though, only on OS X and the proxy server is disabled on it.

i believe the issue is with my service provider. other people in my area are having the same problem trying to connect to game servers.



problem was solved by contacting my ISP, who have fixed the issue for everyone

Edited by Squipy, 04 September 2014 - 04:57 PM.