During the Sept. 5 rollback, the server reset left my characters and a few friends' stuck in limbo inside the GH instance. When we got Oda to remove them from the instance, I discovered that a +12 Double AK Carga Mace disappeared. While inside GH, I dropped the carga mace from one of my characters for my sura to pick up. This item belonged to a friend, so I immediately submitted a ticket asking the GM team to recover it.
Now this was the first reply I got back from the GM team:
Greetings,
Please know that on 9/5/2014, the server of Renewal for Ragnarok Online was rolled back to 4am at 12:30pm PST due to server instability issues that occurred. An exp event was implemented immediately following this rollback to compensate for time lost. I am unfortunately unable to compensate further for this matter with regards to experience, zeny or items lost. I apologize for any inconvenience this may have caused. If you have any further questions or concerns, please let me know.
I asked the GM team to look into it more, asking them to review the item logs/trades between characters, and to no avail, I got the same response.
Hello,
I am terribly sorry but as previously stated, unfortunately, we are unable to provide further restorations for this issue. I seek for your understanding regarding this matter. If you have any unrelated concerns or questions, please let us know.
Sincerely,
I then asked them the reason for drying the item recovery, stating that the item had been on the server for months, that it existed prior to the rollback,not gained at the time, and that it makes no sense for them not to be able to check the trade logs and recover it.
Greetings,
Please know that I have forwarded your request on for further review but unfortunately the restorations with any items lost during the rollback has been denied. I apologize for any inconvenience this may have caused. If you have any further questions or concerns, please let me know.
Thank you
In my latest reply I repeating everything that happened, and also stating that Campitor mentioned himself in this forum post http://forums.warppo...toragecart-bug/, that all items that disappeared during the rollback should be restored.
Hello!
I understand your concern regarding your missing items due to the 9/5 rollback issue, however we reviewed your request and I am sorry to inform you that we cannot restore your items. We hope for your understanding regarding this matter.
Should you have further concerns or questions, feel free to contact us again anytime.
Thank you.
Can anyone tell me how or why the GM's response to this situation is justified? Does anyone know the reasoning behind their interpretation of a policy that I am not aware of?