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Item Mall Points


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#1 Kolimot

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Posted 19 September 2014 - 06:53 PM

hey guys!!

 

i have the problem that i purchased item mall points for dragon saga and if i look on my warpportal account it sais that i have the 525 item mall points but i dont have them ingame...

i did a thousand reloggs and waited for 3 hours now but i still dont get them...

 

pls help! :X


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#2 Popcorn

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Posted 27 September 2014 - 07:06 AM

Hi, 

 

you know that you have to "convert" your bought WarpPortal Energy to Dragon Saga Item Mall points?

I ask because I don't know if you did that.

 


Edited by VModPopcorn, 27 September 2014 - 07:06 AM.

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#3 ShazamO

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Posted 27 September 2014 - 09:11 AM

If you are sure you purchased the right item, please submit a ticket! Our Support team should be able to assist you.


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#4 Kolimot

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Posted 28 September 2014 - 03:16 PM

Ty for the answers!

 

1. I rly converted them. And my account sais that i have 525 Item Mall Points in Dragon Saga. But i dont have them...

 

2. I need to fill in my Account ID. Where can i find it?


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#5 Popcorn

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Posted 29 September 2014 - 08:41 AM

Your Account ID is the "name" you use to login to the Dragon Saga client.

The WarpPortal E-Mail-Address is the address with which you login to the WarpPortal homepage.

 

Btw, is it possible you have more than one Dragon Saga accounts?

 

 


Edited by VModPopcorn, 29 September 2014 - 08:46 AM.

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#6 Kolimot

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Posted 29 September 2014 - 04:39 PM

No i just have 1 Warpportal and 1 Dragon Saga account :P

 

But ty i wrote a ticket to the support!


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#7 ShazamO

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Posted 30 September 2014 - 08:04 AM

You should have a response from them by the end of today! Please be sure to check your ticket tool system for a response.


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