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#1 yosepwu

yosepwu

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Posted 26 September 2014 - 03:39 PM

well hello guys

 

im gonna report for a stupid reply answer..

 

i play ragnarok valkyrie mobile

 

my char name yosepwu

server mimir

 

i got suspended, ban permanent without reason..

and got answer like this after i try to report at support.warpportal.com

 

Greetings,


Thank you for contacting WarpPortal support.

I apologize for any inconvenience this may have caused you. 

A character on this account was witnessed attempting to engage in, promote or encourage illegal or fraudulent activities which violate our Terms of Service and has resulted in permanent suspension of the account.

This ruling and our Terms of Service are non-negotiable.

Preventing and combating violations to our Terms of Service is one of our highest priorities and we take all types of violations seriously.

You are free to make a new account. Please be familiar with the Terms of Service to help avoid future violations.

Additional inquiries into this ticket will be met with an automated response.

If you have any unrelated questions or concerns please open a new ticket and we will be happy to help you.





J***s
Player Experience Specialist
WarpPortal Support Team
 
i ask again why im doing what? also got same answer..
i think warpportal need to do something about this..
if u guys only can copy paste..
better no need customer service human..
just make a new system, i mean auto reply..
i know u guys have a rules about something, and i got ban maybe also because something..
fake report or everything.. i have no idea.. because im sure im doing nothing..
but, please if someone get ban or suspended sure CUSTOMER SERVICE need to answer detail, and give the evidence or proof
its all ppl only got answer like this..
can i say this is SCAM ? or maybe fraud or cheating ? lie?
because player buy alot ruby and diamond ( in ragnarok valkyrie mobile )
so i think this is scam.. event u guys have term and condition, but remember country have a laws and legislation..
if u warportal ban all ppl and always said sorry and then apologize.. and use copypaste skill..
and do not want to be responsible with his actions..
so how ?
scam? 
 
i hope CEO OR CHAIRMAN WARPPORTAL READ THIS TOPIC and GIVE ME ANSWER..
i will gonna report to iTunes Store also, if i dont get answer detail and evidence or proog..
and see ur copy paste skill..
 
thanks
 
 
 
 

 


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#2 ShazamO

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Posted 27 September 2014 - 09:09 AM

Please do not post responses from the Support team. Posting on the forums about your account will not help your situation. 

 

You can contact Warnhal regarding the issue with your ticket. 

 

Topic closed.


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