Pleas feel free to post you experience here because i am already loosing hop if my ticket will be ever Resolved so some positive feed back would be nice.
So far what happend
Ticket Send
Subject : My cards reseted when I was taking them down from AH
When i was taking back my 4x +5 Condo cards they merged whit a stack of normal condor cards and lost there stats and I also lost 4x of my +1 condor cards now i have them all as normal condor cards only one subdivide the call back from AH
To make it more clear they stacked after pulling them out from the mailbox
Answer From support
Please know that we have forwarded on the information regarding stacking cards to the Dev Team at this time and we hope to have it resolved as soon as possible.
1. response
Subject : Respons to ticket
And also i am not the only one who had this luck you should check the forum at last
Answer From support
I apologize for the delay in response as well as for any inconvenience this may have caused. For the Condor Cards, can you please let me know the date and time you added these items to the auction house, and when they were upgraded?
2. response
Subject : Respons to ticket
Msg: I dont keep track of what and when I did something i can only say that I put the cards on AH during the 12 and 15 October. this month cos i did not put the cards ther at once I only got them down at once when i decided to use them and that was around 30 min before i send the 1 ticket cant say the exact server time it was in the ticket description that i filled out but i did not get it in my mail so i cant check
Oh and i found a video for the bug if it helps
Answer From support
Thank you for your reply. Please know I just need to know the character that these cards are currently on.
3. response
Subject : Respons to ticket
Why do i need to fill out the fields whit Account Id /character name ...... when you then ask me on which character it happend and to make it more Irritating
after the 3 ticket are you guys making fun of me or are you trying to make me quit so you dont need to fix my Cards
so to sum it up I have send you a link whit the bug i have send you the time period in which it happend alll in all 3 ticker up and down and you sill ask one question after another If you dont plan to refund the Cards say so
Character Name : Afuya
Account ID : xxxxxxxxxxxxxxxxxxxxxxxxxxx
Server : Odin
This is all the info i can give at this time only fi you can come up whit another question instead of helping.
I would appreciate it if you ask all the questions at once and not one after another
In the mean time ticket got closed and reopened
Answer From suppor
Please know that tickets do close on their own when not replied to within a couple of days. With regards to the cards you lost, please reply back with when you upgraded these cards and which character they are on in order for me to verify your loss. If you have any further questions or concerns, please let me know as well.
4. response
Subject : Respons to ticket
OK so you did not even read the previous msg
then lets go again
Character Name : Afuya
Server : Odin
Account Name : xxxxxxxxxxxxxxx
Account ID : xxxxxxxxxxxxxxx
The card got merged whit the stack around 30 minutes before i send the 1 ticket the one i am responding to was on Otober .16 2014 at 14:00 pm GTM+1
but to be shur you can look it up cos i filled it out ni this field "Date/Time item was lost/destroyed" and I stated the server time in it that i dont remember exactly.
Answer From suppor
To be continued
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So my question is is ther some kind of Idiot proof language that i can use or are they ordered to act this way prolong thing.
