Good morning everyone. Currently we are in the middle of restoring Chaos Renewal after we received reports of quest, kill count and item trades not saving when moving from map to map. This issue also occurred last month, and was the result of the database servers filling up and preventing new information from being processed.
Situation:
This was the case this morning, starting around 4-4:30am PDT people started reporting the same issues happening. We started investigating and were able to correct the issue by approx. 7:30, but like before a rollback to earlier in the morning was absolutely necessary. So as of 10:20am we took Renewal Chaos offline to restore the game to it's status earlier in the morning.
Chaos is being restored to 2:20am PDT this morning.
Resolution:
-We have been working with our IT team and there will be measures in place that will prevent the same issue from coming up again.
-We will be having a 150% bonus monster EXP and drops compensation event when we return from maintenance and Eat Gear has been enabled.
-Item mall purchases will be refunded as Kafra points