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10/27 Chaos Server Rollback


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#1 Oda

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Posted 27 October 2014 - 09:42 AM

Good morning everyone. Currently we are in the middle of restoring Chaos Renewal after we received reports of quest, kill count and item trades not saving when moving from map to map. This issue also occurred last month, and was the result of the database servers filling up and preventing new information from being processed. 

 

Situation:

 

This was the case this morning, starting around 4-4:30am PDT people started reporting the same issues happening. We started investigating and were able to correct the issue by approx. 7:30, but like before a rollback to earlier in the morning was absolutely necessary. So as of 10:20am we took Renewal Chaos offline to restore the game to it's status earlier in the morning. 

 

Chaos is being restored to 2:20am PDT this morning. 

 

Resolution:

 

-We have been working with our IT team and there will be measures in place that will prevent the same issue from coming up again. 

 

-We will be having a 150% bonus monster EXP and drops compensation event when we return from maintenance and Eat Gear has been enabled. 

 

-Item mall purchases will be refunded as Kafra points


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#2 9785140916194946560

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Posted 27 October 2014 - 09:44 AM

Any ETA to coming back up? Just curious as to what I'll be doing today.


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#3 KriticalAssassin

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Posted 27 October 2014 - 09:47 AM

-We will be having a bonus EXP compensation event when we return from maintenance and

Just exp? no drops? I thought there was usually drops too because exp doesn't compensate for peoples zeny losses.


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#4 rhamrham

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Posted 27 October 2014 - 09:50 AM

omg even lvl?? roll back?


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#5 Pixelakaroxi

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Posted 27 October 2014 - 09:53 AM

nice opp to make some additional zeny off BMx3s /slur


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#6 Viri

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Posted 27 October 2014 - 10:00 AM

Yay I get back all the consumables I burned in pvp last night


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#7 Joaco

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Posted 27 October 2014 - 10:01 AM

What about Purification stones for instances, will they be added in?

And is the homun intimacy event still going to happen after wednesday's maintenance?


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#8 RaveMaster

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Posted 27 October 2014 - 10:03 AM

Yay I get back all the consumables I burned in pvp last night

 

Hahaa  :no1:


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#9 hoikarnage

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Posted 27 October 2014 - 10:04 AM

Well that sucks. I guess everything in my buying shop I bought last night will be gone. Could have been worse I guess.


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#10 Marionetta

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Posted 27 October 2014 - 10:06 AM

Just exp? no drops? I thought there was usually drops too because exp doesn't compensate for peoples zeny losses.

 

Same here, as greedy as it might sound I care more about drops than exp :ani_money:  zeny makes the world go round ~


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#11 KriticalAssassin

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Posted 27 October 2014 - 10:07 AM

Same here, as greedy as it might sound I care more about drops than exp :ani_money:  zeny makes the world go round ~

It also doesn't help my 150 with a maxed exp pool who killed an mvp in that time x-x


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#12 Kadelia

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Posted 27 October 2014 - 10:09 AM

Just exp? no drops? I thought there was usually drops too because exp doesn't compensate for peoples zeny losses.

 

what zeny losses?


Edited by Jaye, 27 October 2014 - 10:13 AM.

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#13 marceeline

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Posted 27 October 2014 - 10:09 AM

any ETA when the server will be up?


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#14 KriticalAssassin

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Posted 27 October 2014 - 10:12 AM

what zeny losses

Well, items that were hunted in that time, not zeny just vanishing but efforts of hunting that got removed by rollback. exp event = to help people make back time wasted on getting exp. But there's not equivalent to the people who were just hunting items.

 


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#15 Kadelia

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Posted 27 October 2014 - 10:13 AM

Well, items that were hunted in that time, not zeny just vanishing but efforts of hunting that got removed by rollback. exp event = to help people make back time wasted on getting exp. But there's not equivalent to the people who were just hunting items.

 

 

You find a rare card or equip during that window of time? I am sure that is not the case for 99% of people.

 

Also double drops leads to sooo many more equips/cards dropping.

 

Are you saying a non-harmful slip and fall demands 4 million dollars in compensation? Are you a caveman lawyer?


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#16 cory

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Posted 27 October 2014 - 10:17 AM

 

Also double drops leads to sooo many more equips/cards dropping.

 

I rather not have double drops on top of the 2x EXP/Drop event.....and I'm done explaining math on a gaming forum.


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#17 Beata

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Posted 27 October 2014 - 10:18 AM

Oda, if someone happened to find a few items during the none-saving-data phase from MvPs/instances/etc and GMs rolled the servers back to an earlier state. Should they bother sending in a ticket to get the items back? Say screenshots are included for proof.


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#18 neko1231

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Posted 27 October 2014 - 10:23 AM

i sold 200m things during rollback period, don't tell me my zeny will be gone !!!!
i simply did overnight vending, god knows there will be a rollback

Edited by neko1231, 27 October 2014 - 10:23 AM.

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#19 S207

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Posted 27 October 2014 - 10:24 AM

I feel so offended, so offended for your negligence.

I demand Enriched Hammer and 2x EXP&DROPS for VIP (a whole week more) and for NON VIP TOO (so they got affected too)


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#20 Viri

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Posted 27 October 2014 - 10:26 AM

I feel so offended, so offended for your negligence.

I demand Enriched Hammer and 2x EXP&DROPS for VIP (a whole week more) and for NON VIP TOO (so they got affected too)

 

I feel even more offended.

I demand they do nothing.

 

See how silly you sound now?
 


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#21 Oda

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Posted 27 October 2014 - 10:27 AM

Oda, if someone happened to find a few items during the none-saving-data phase from MvPs/instances/etc and GMs rolled the servers back to an earlier state. Should they bother sending in a ticket to get the items back? Say screenshots are included for proof.

Unfortunately, we would not be able to do that. 


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#22 cory

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Posted 27 October 2014 - 10:29 AM

i sold 200m things during rollback period, don't tell me my zeny will be gone !!!!
i simply did overnight vending, god knows there will be a rollback

 

I have found a solution to your problem.  Just put a fake baby kitten on your head and hammer it with enriched elunium to make it +9. Take a picture and post.

 

I buy it for 250 mill


Edited by cory, 27 October 2014 - 10:30 AM.

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#23 ilovemilk

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Posted 27 October 2014 - 10:29 AM

2014 is the year of roll backs.


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#24 RaveMaster

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Posted 27 October 2014 - 10:30 AM

damn... i maked 1 alchemist and 1 homun 13 hours ago... -_-...


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#25 KiyokoHasami

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Posted 27 October 2014 - 10:32 AM

c: Glad I went to bed early!


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