Hello Dragon Saga friends!
Unfortunately we have an issue since the last server maintenance (10/29).
This issue affects accounts which have been created from 10/15 to 10/29/2014
It could be that you don't see any of your characters after you log-in to the game.
Don't panic. This does not mean that they are lost, but they must be manually linked back to the accounts
Everyone who is affected by this issue needs to submit a ticket to our support team.
Please provide us with the following informations:
- Your Account name
- Character Name and Level for each character that is missing
As Department select 4. Technical/Web Support.
We are sorry for any inconvinience this issue causes to you.
For the inconvenience this has caused, we will add a little compensation package to the affected accounts.
Update
Normally it takes up to 48 hrs, but I got an answer from the support that they try to do their best for the players to get their characters back as soon as possible.
The good news is, I have already been informed by players that their chars have already found their way home and all ist fine.
Important! Please don't submit more than one ticket for the same char. This will only result in delays processing the tickets.
Update:
Because of the lot of issues the last days we decided to run a special EXP event as compensation.
From Friday (11/7) to the end of Monday (11/10) we will have 3.0x EXP. Happy hunting!
Edited by VModPopcorn, 07 November 2014 - 11:26 AM.