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Issue with accounts created from 10/15 to 10/29/2014


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#1 Popcorn

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Posted 29 October 2014 - 06:48 PM

Hello Dragon Saga friends!
 
Unfortunately we have an issue since the last server maintenance (10/29).
This issue affects accounts which have been created from 10/15 to 10/29/2014
 
It could be that you don't see any of your characters after you log-in to the game.
Don't panic. This does not mean that they are lost, but they must be manually linked back to the accounts
 
Everyone who is affected by this issue needs to submit a ticket to our support team.
Please provide us with the following informations:

  • Your Account name
  • Character Name and Level for each character that is missing

As Department select 4. Technical/Web Support. 
 
We are sorry for any inconvinience this issue causes to you.

For the inconvenience this has caused, we will add a little compensation package to the affected accounts. 

 

Update

Normally it takes up to 48 hrs, but I got an answer from the support that they try to do their best for the players to get their characters back as soon as possible. 

The good news is, I have already been informed by players that their chars have already found their way home and all ist fine. :no1:

 

Important! Please don't submit more than one ticket for the same char. This will only result in delays processing the tickets. 

 

 

Update: 

Because of the lot of issues the last days we decided to run a special EXP event as compensation.

From Friday (11/7) to the end of Monday (11/10) we will have 3.0x EXP. Happy hunting!


Edited by VModPopcorn, 07 November 2014 - 11:26 AM.

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#2 ElMachinamo

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Posted 29 October 2014 - 06:59 PM

When are we gonna get our character back after we have sumbit the ticket? 


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#3 ZeroXtreme

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Posted 29 October 2014 - 07:08 PM

should I save the ticket number? and what if i forgot a single digit of my character level? its just I forgot between 30 or 31...


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#4 Popcorn

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Posted 29 October 2014 - 07:10 PM

should I save the ticket number? and what if i forgot a single digit of my character level? its just I forgot between 30 or 31...

 

The ticket number should always be safed, but you also get an automatic answer to the e-mail address you have registered with here at WarpPortal. There you also can find your ticket number. Please never post the ticket number in the forum.

 

When are we gonna get our character back after we have sumbit the ticket? 

 

I will clarify this questions as fast as possible and get back to you.


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#5 ZeroXtreme

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Posted 29 October 2014 - 07:16 PM

well thank you for your hard work... and I'll wait for the information bout when our chara will be back  :no1:


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#6 Ziriki

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Posted 29 October 2014 - 07:25 PM

Is it approximately like in hours or in days?


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#7 yusuyy95

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Posted 29 October 2014 - 09:23 PM

what if I forgot my character level. T.T between  20-23


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#8 Popcorn

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Posted 30 October 2014 - 03:10 AM

well thank you for your hard work... and I'll wait for the information bout when our chara will be back  :no1:

 

Is it approximately like in hours or in days?

 

ZeroXtreme, Ziriki, I'm still trying to get an answer for that. Usually the processing of a ticket takes up to 48 hrs, but I'll try to get a confirmation.

 

what if I forgot my character level. T.T between  20-23

 

I already asked about this, just waiting for an answer. I'll get back to you if I can tell you more. Thanks for your patience.


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#9 Werwolfkatze

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Posted 30 October 2014 - 04:10 AM

Hey, some of my guildmates have this problem and they want to know if they can create new characters on their Account while waiting to get the old back.


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#10 Popcorn

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Posted 30 October 2014 - 04:15 AM

I think that could be dangerous, because I don't know process of re-linking it to the account.

The better way would be to add another Dragon Saga game account to your WarpPortal account and create new characters on a complete new and fresh game account.

Then you are definitely on the safe side.

 

 


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#11 Dicktator

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Posted 30 October 2014 - 06:31 AM

Well damn, I only remember 1/3 my character names and character levels of my 2 other guys whose names I cannot recall. Doesn't sound too good.

Hope there's some kind of a solution for this or I'll just have to ditch the 2 other guys whose names I cannot remember :<


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#12 DocSarcasm

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Posted 30 October 2014 - 06:51 AM

I hope everybody will become his characters back.
Another question, how can this happen? ....

 


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#13 Popcorn

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Posted 30 October 2014 - 06:57 AM

I'm not sure how this could happen. We had a database upgrade at the maintenance on 10/15. Maybe this caused the problem, but this is only a guess.

I'm not involved enough to the IT related things here on WarpPortal to answer this question definitely.

 

I'm sure everyone will get back his characters.

 


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#14 Zaledan

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Posted 30 October 2014 - 07:20 AM

Thank you! I have submit a ticket, now i just wait! ^^


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#15 bluestmonkey

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Posted 30 October 2014 - 08:48 AM

yet again it happened to me. it seems the bug could be addressed to creating a character right before the maintenance. i made a priest before. it was gone after the patch (which i did not get back). then i created a character ~thief (52 now). fast forward same with what i did before, i created a summoner right before the maintenance. then poof goes the magic again. but this time, it took away even the thief. MAGIC!


Edited by bluestmonkey, 30 October 2014 - 08:50 AM.

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#16 Popcorn

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Posted 30 October 2014 - 09:45 AM

yet again it happened to me. it seems the bug could be addressed to creating a character right before the maintenance. i made a priest before. it was gone after the patch (which i did not get back). then i created a character ~thief (52 now). fast forward same with what i did before, i created a summoner right before the maintenance. then poof goes the magic again. but this time, it took away even the thief. MAGIC!

 

That happens for all characters which have been created on 10/15 until today. Is it possible that you've created the thief on or after 10/15?


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#17 bluestmonkey

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Posted 30 October 2014 - 09:54 AM

i guess so. anyways. it was fun while it lasted :3 cheers


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#18 Popcorn

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Posted 30 October 2014 - 10:12 AM

i guess so. anyways. it was fun while it lasted :3 cheers

 

Just submit a ticket to the support and tell them about this character, too.

They should be able to get him back to you.


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#19 xfirebrandx

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Posted 30 October 2014 - 11:46 AM

How long can that take?

My Girlfriend and I created a character at the exact same time ! mine is still there , hers is gone ._. hope rlly we get that back! because hers is full with IM costumes :s


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#20 Popcorn

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Posted 30 October 2014 - 11:59 AM

It seems to be a database issue, so no one can say which character is "gone" and which is not.

But don't panic, the characters are all still there.

Usually the tickets are processed within 48 hours. But I already asked about that and I'm waiting for an answer.

As soon as I get one I will update my first post and let you know.

 

Thanks for your patience and your understanding.


Edited by VModPopcorn, 30 October 2014 - 12:01 PM.

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#21 ZeroXtreme

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Posted 30 October 2014 - 12:47 PM

I've got mine back!!! thank you so much


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#22 Hoani

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Posted 30 October 2014 - 01:15 PM

I just want to thanks you PopCorn for your being here for us, and i'm still waiting in hope to recover my little char' !


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#23 gregjay

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Posted 30 October 2014 - 03:41 PM

When will we get back our characters? Haven't got mine yet. Thank you


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#24 QueenOfTarts

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Posted 30 October 2014 - 04:07 PM

Thank you~ I got my character back! YvY


Edited by QueenOfTarts, 01 November 2014 - 12:36 PM.

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#25 ocean1232

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Posted 30 October 2014 - 07:06 PM

I just submitted the ticket, so will i get my character and everything in the account back to usual by 48hours? 


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