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Question about support reply?


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#1 5749130530220309937

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Posted 18 November 2014 - 07:49 PM

How long does it usually take for a support ticket to be answered? I've been waiting for 24 hours now so was just curious if i should just stop checking so often and just wait a week lol.


Edited by 5749130530220309937, 18 November 2014 - 07:51 PM.

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#2 2964141105040322270

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Posted 18 November 2014 - 10:09 PM

it will arrived to you 2-3 days


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#3 SETSUNAf6w

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Posted 18 November 2014 - 10:26 PM

About 2-3 days excluding weekends yes.

 

You'll either get a copy-paste auto-reply or no answers at all.


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#4 DarkKurayami

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Posted 19 November 2014 - 09:50 AM

Usually 24 to 48 hours. If not a bit longer depending on the type of ticket was sent.


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#5 Lyrella

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Posted 19 November 2014 - 10:00 AM

Wow ya'll are lucky getting replies in 24 hours - 3 days...

 

My tickets always end up sitting for like a week before any reply :(


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#6 Arbalist

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Posted 19 November 2014 - 11:48 AM

It depends on the department, but for the Bot Sightings I've reported, they usually "reply" the next day when they get into the office (around 8am-12pm).
I use the term reply very loosely because it's still a copy-and-paste response and they take their sweet time taking action.


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#7 donchan

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Posted 19 November 2014 - 01:48 PM

Half my tickets I have to bump it a week later to get a reply on lol.  You guys should be happy to even get a reply on any of your tickets.


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#8 Sirceye

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Posted 19 November 2014 - 01:57 PM

working as intended 


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