32 replies to this topic

[Blockkerz]

I download the game, login just fine, when I choose "Enter" to get into a server, my game load a bit and then crash. It only go to the screen that you see after choose a server, not the game yet. Anyone help ?

[Popcorn]

Do you gen an error message or does it just crash back to the desktop?

 

 

Did you already try to re-install the game? Maybe there has been a problem while patching the game.

Also worth I try is to disable the antivirus software and/or firewall and test if that works. It it does, add Dragon Saga to the exceptions.

 

A more strange solution is to try to move/install the game to another location than the default one (this sometimes helps, too).

 

 

[Blockkerz]

I tried to reinstall it, but not work. I got no anti-virus and firewall is off. I moved the game, still not work.

EDIT: I did not get any error when it crashed, it just disappeared.

Edited by Blockkerz, 21 December 2014 - 09:06 AM.

[Popcorn]

That doesn't sound good at all.

 

To summarize:

You can start the game, you see the WarpPortal, Gravity Games and ESRB logos?

You see the server selection? And then you click on the server and then it crashes?

 

[Blockkerz]

Yes, I can start it, see all the logos, see the server selection, but when I double clicks on the server, it crashes.

P/S: This is my last post till Dec 22

EDIT: In case you need my specs

Windows 7 - 32-bit

2GB RAM

Geforce 210

Edited by Blockkerz, 21 December 2014 - 09:33 AM.

[Popcorn]

Oh yes, you're new. Only 3 posts in the first 24hrs.

I will think about your problem, but finding this problem is difficult, because I never had one like this.

 

Because you can't answer here anymore today, I PM'd you.

 

Edited by VModPopcorn, 21 December 2014 - 10:58 AM.

[9638130508065701663]

Hello!

I have the same problem.
Did you find a solution?

[Popcorn]

That sounds like some of the files are corrupted. Did you try the usual solutions like turning of antivirus etc. ?

Or did you try to replace some of the files by older ones from another publisher, for example from eu or sea?

 

Edited by VModPopcorn, 08 January 2015 - 08:34 AM.

[9638130508065701663]

Yes, my antivirus is turned off.

No, this is the first installation of the game.

[Popcorn]

Mh...

 

If you can't get it to run, you can try out a completely installed version which has been uploaded to a mirror by another player.

 

It is almost up-to-date.

 

Download all this files into a folder and unpack the first one with WinRAR (or 7-Zip or such a program) to

a folder where your Dragon Saga should be started from.

The other files will be unpacked automatically.

 

http://1drv.ms/162iqYj

 

The game is completely installed and can be started  with the "Patcher.exe" from the folder you unpacked it.

Only problem is that no desktop or startmenu entries will be created. That must be done by yourself.

 

Good luck!

Edited by VModPopcorn, 08 January 2015 - 10:49 AM.

[9638130508065701663]

Thank you for the fast response!

I will try this.

[Popcorn]

Please let me know if that works for you, so I know how to help others with that kind of problem.

Thanks.

 

[9638130508065701663]

Mh...

 

If you can't get it to run, you can try out a completely installed version which has been uploaded to a mirror by another player.

 

It is almost up-to-date.

 

Download all this files into a folder and unpack the first one with WinRAR (or 7-Zip or such a program) to

a folder where your Dragon Saga should be started from.

The other files will be unpacked automatically.

 

http://1drv.ms/162iqYj

 

The game is completely installed and can be started  with the "Patcher.exe" from the folder you unpacked it.

Only problem is that no desktop or startmenu entries will be created. That must be done by yourself.

 

Good luck!

 

This solution did not work for me.
The same problem. Can log-file help here?

 

[Procedure Infomation]
Version=3.3.11.6, Dec 17 2013-17:30:52, EB
ProcessID=3848
ThreadID=3616
Date="2015/01/09 20:00:45"

[Exception Information]
ExceptionDescription="EXCEPTION_ACCESS_VIOLATION"
ExceptionCode=C0000005
ExceptionAddress=0023:25B4AEEF
ModuleName=E:\Games\Dragon Saga\Dragon Saga1\Dragon Saga\Release\PhysXCore.dll
AccessViolationReason=Read
AccessViolationlocation=00000004

[Register Information]
EAX=01E6FB88
EBX=01EF745C
ECX=001884B4
EDX=00D92200
ESI=24D55BD0
EDI=01E6FB7C
EBP=00000000
ESP=001883A0
EIP=25B4AEEF
FLG=00010202
CS=0023
DS=002B
SS=002B
ES=002B
FS=0053
GS=002B

[Call Stack Information]

[Popcorn]

Oh, it seems there is a problem with PhsyX.

You can try to re-install the PhysX drivers here: http://www.nvidia.co...702-driver.html

 

Also check, if your graphics card drivers are installed and up-to-date.

 

Edited by VModPopcorn, 09 January 2015 - 09:51 AM.

[9638130508065701663]

Reinstalled PhysX.
This did not help .
Graphic card driver is up to date.

 

[Procedure Infomation]
Version=3.3.11.6, Dec 17 2013-17:30:52, EB
ProcessID=4488
ThreadID=2792
Date="2015/01/10 01:21:33"

[Exception Information]
ExceptionDescription="EXCEPTION_ACCESS_VIOLATION"
ExceptionCode=C0000005
ExceptionAddress=0023:20C6AEEF
ModuleName=E:\Games\Dragon Saga\Dragon Saga1\Dragon Saga\Release\PhysXCore.dll
AccessViolationReason=Read
AccessViolationlocation=00000004

[Register Information]
EAX=035DABBC
EBX=03E31B8C
ECX=001884B4
EDX=079D0000
ESI=42D5B798
EDI=035DABB0
EBP=00000000
ESP=001883A0
EIP=20C6AEEF
FLG=00010202
CS=0023
DS=002B
SS=002B
ES=002B
FS=0053
GS=002B

[Call Stack Information]
 

 

[Popcorn]

Um... that's a tough one.

As the exception log says, part of the PhysX library has problems on your PC.

 

Did you uninstall your "old" PhysX before you tried to re-install this one?

 

May I ask, what type of Graphics Card you have?

I heard from other games which crashed if the PhysX driver was too new (no joke, I had this myself).

 

 

[9638130508065701663]

 

MS Windows 7 Ultimate 64-bit SP 1
Intel Core i5-2400 CPU @ 3.10 GHz, 8.0 GB RAM, NVIDIA GeForce GTX 660

I removed and installed PhysX again.

I can install an older version of PhysX but I am not sure what is the good one. What is yours?

Sorry for slow replies.

[Popcorn]

Sorry for the late response, but I needed some sleep in the night

 

Before we now go to install older versions of any PhysX drivers which should only be the last option, check if you have enabled PhysX hardware acceleration. You should try to turn it off then.

 

This could be possible since you have an nVidia graphics card.

 

Have a look at this:

http://nvidia.custhe...pu-acceleration

 

 

These manual could be a bit outdated because of driver updates etc, but your nVidia Control Panel should have a PhysX option somewhere (I don't use an nVidia card myself, so I can't have a look).

 

 

Edited by VModPopcorn, 10 January 2015 - 12:47 AM.

[9638130508065701663]

This manual is still actual.

But this solution is not worked for me.

[Popcorn]

Hello,

 

can you give me the exact sizes of 

• PhysXCore.dll
• PhysXLoader.dll

which can be found in the DragonSaga/Release folder?

 

And please try out the following (but these can only be a temporary solution):

• start Dragon Saga directly from the Release folder with the "dragonsaga.exe" instead of using the patcher with Administrator Rights
• de-install your complete PhysX installation and leave it de-installed

DragonSaga uses it's own PhysX implementation which does not need PhysX drivers, but it seems something interferes with it.

 

Edited by VModPopcorn, 10 January 2015 - 01:44 AM.

[9638130508065701663]

Hi .

PhysXCore.dll
size: 3,63 MB (3 807 664 byte)
on disk: 3,63 MB (3 809 280 byte)

 

PhysXLoader.dll
size: 95,9 KB (98 252 byte)
on disk: 96,0 KB (98 304 byte)

 

Tried to start dragonsaga.exe with Administrator Rights - not worked.

Removed PhysX and tried to start dragonsaga.exe with Administrator Rights - not worked.

 

 

[Procedure Infomation]
Version=3.3.11.6, Dec 17 2013-17:30:52, EB
ProcessID=3844
ThreadID=3404
Date="2015/01/10 14:18:27"

[Exception Information]
ExceptionDescription="EXCEPTION_ACCESS_VIOLATION"
ExceptionCode=C0000005
ExceptionAddress=0023:25B4AEEF
ModuleName=E:\Games\Dragon Saga\Dragon Saga1\Dragon Saga\Release\PhysXCore.dll
AccessViolationReason=Read
AccessViolationlocation=00000004

[Register Information]
EAX=01A4F8E0
EBX=01AD71B4
ECX=001884B4
EDX=00D92200
ESI=30E29638
EDI=01A4F8D4
EBP=00000000
ESP=001883A0
EIP=25B4AEEF
FLG=00010206
CS=0023
DS=002B
SS=002B
ES=002B
FS=0053
GS=002B

[Call Stack Information]

[Popcorn]

That's a tough one.

 

The last idea is to copy the whole game to a location with a shorter path.

Maybe directly to "e:\SagonDraga" or "c:\SagonDraga" or whatever (the crazy name is intended, because some players have strange problems when installing into folder with the original name)

 

If this also does not work:

To every of this exception log files belongs a .dmp file (it's a bit bigger in size).

Are you able to zip/7-zip/rar it and upload it to a file hoster so I can download it to look into?

 

Maybe I can find the problem, but I can't promise.

 

[Popcorn]

Update:

 

I looked through the internet about this specific PhysXCore.dll problem and found out, that it isn't only Dragon Saga specific. Other "big titles" like BF3 and Batman for example have the exact same issue. The internet of full such reports for many different games. Mostly that could be fixed with disabling PhysX Acceleration by setting it to "CPU" - but this I told you already... Are you sure that you did this? Did you set the selection to "CPU"? Did you apply the settings, some dialogs reset the new settings if you only close them by clicking the "X" in the upper right window corner. The Problem seems to occur only with nVidia Graphic Cards which let me assume that this actually has to do with the only nVidia supported PhysX hardware acceleration.

 

It seems that is also happens randomly with ATI and Intel cards and I didn't find any solution to this besides the ones we already tried out. It must have something to do with the software environment. 

 

 

The sizes you posted are okay, so the problem is not based on the Dragon Saga client.

 

Edited by VModPopcorn, 10 January 2015 - 02:52 AM.

[Horcrux7]

This is my error, how can i fix it. Help me pls  . Thanks.

[Popcorn]

This is my error, how can i fix it. Help me pls  . Thanks.

 

Can you tell me what Video Card you have?