13 replies to this topic

[gravsasu]

Why i always see this when i top up IM? already for 3 days seen this

Edited by gravsasu, 15 February 2015 - 06:29 PM.

[gravsasu]

sorry cant send a pict -.- idk why

[VModCupcake]

Please don't post any pictures regarding your account at the forum. Instead, you should make a ticket.

 

Here is the link to support https://support.warp...3d-f7cd57555f7f    Use the department "Payment Support" and then fill in the rest of the ticket as indicated.  Explain your situation as completely as possible. Once you have submitted the ticket, give support 48 hours to reply.

 

You can check your ticket online if you make an account to do that. Here is the link if you want to do that https://support.warp...rmRegister.aspx

 

I'm sorry you're having this issue but I'm sure support will be able to help you sort everything out. 

 

 

 

[kumpiakot]

been happening to us since last two weeks payment error

[MrsJolly]

Same problem :/ Just wanna give you guys some money but apparently you don't want it :/

[VModCupcake]

I'm very sorry that you are having this issue. I will forward this information so it can be looked into generally but please do make a ticket so that your individual problems can be resolved. The links are in my other post in this topic. 

[MarK1789]

Same here.. it always says "Sorry, your payment failed. No charges were made." i use BOKU(pay by mobile btw..) and it will come to the point where it will say "Whoa! You've requested a lot of payment" and from that point u will wait for a couple of minutes or hours to be able try again..

 

I did made a ticket last week and they said that "I am pleased to inform you that your account has been verified. You may now purchase through your WarpPortal". and when i tried to purchase again today it still has the same problem. 

[MarK1789]

it will succeed though after a couple of tries but most of the time it fails, like maybe 10% you will succeed every attempt

[kumpiakot]

it will succeed though after a couple of tries but most of the time it fails, like maybe 10% you will succeed every attempt

 

becareful of multiple tries you might get banned they might think you are doing something irregular it happened to one of my clanmates his warpportal account has been suspended due to same issue...just saying

[DopeL]

Can i just ask if what kind of problems you guys are experiencing? I'm having the same exact problem as Mark. i'm also using BOKU(philippines)

[Zurn]

Can you guys try when the maintenance for billing is over and see if it still does it?

[Feuer]

The maint was over 45 mins ago [30mins before you posted Zurn] 

[Zurn]

Well then try now I only remember there was to be one not when!

[AngryHobo]

Just started having this problem now... never happened to me before 

*Edit* I logged into a different device and it seems to be working, disregard this post 

Edited by AngryHobo, 03 March 2015 - 02:01 PM.