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#1 TwinTurbo

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Posted 03 March 2015 - 06:25 PM

I cannot log into my main account for some reason. Right before get to the character selection, I get the "Disconnected from Server" message. I reinstalled RO and tried using a different computer. However, I still cannot login. My 2nd account works fine. Everything is patched and up to date. Can anyone shed some light on this issue? I submitted a ticket yesterday, but I read somewhere that it takes weeks for technical support to contact you. Plus, my main account is on VIP and I am wasting days that I paid for. Any help would be appreciated.


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#2 Kunthiwati

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Posted 03 March 2015 - 07:33 PM

same problem here

try to log in with my 2nd account and everything is fine

try to log in with my main account and got "Disconnected from server" every time i try to connect with chaos server

 

please help :(


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#3 Xaxaxa

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Posted 03 March 2015 - 10:32 PM

Did any of you happen to log into the server while they were doing a brief maintenance for an hour in the morning? Anyway, try logging into Classic if you're on Renewal or Renewal if you are a Classic player and then log into your original server account. If this doesn't help then the support ticket is your only way out.


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#4 2417150209040631120

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Posted 03 March 2015 - 11:25 PM

Got the same problem... Can log on to my alt account but not my main. Also, cannot log on to classic and get the same message.

Just submitted a ticket.. guess its a waiting game now :(


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#5 Kunthiwati

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Posted 03 March 2015 - 11:41 PM

Xaxaxa: yes i online when the maintenance is ongoing. but short of disconnected accidentally, and when i try to log in again i got short of error message -_-a


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#6 Xaxaxa

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Posted 04 March 2015 - 04:17 AM

I should have followed this topic ><"

I hope you guys closed all clients and logged into the server you do not play on, logged out and then logged back into the server you play on. This is generally what is done to fix login issues where you get disconnected as soon as you try to log into your character. Other than that, sending in a ticket is the last resort. Re-installing the client will not fix it, since its an issue on the server side. Hope you get your issues resolved quick.

PS: Make sure you create an account for support. You can send tickets without a support account but you will not be able to reply back to them. And sending in a new ticket as a reply will only push it further back down the line.


Edited by Xaxaxa, 04 March 2015 - 04:18 AM.

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#7 TwinTurbo

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Posted 04 March 2015 - 05:39 AM

I just received an email from the GMs regarding my ticket. I have to create a new warp portal account (reached max limit of RO accounts) and create a new RO account. Everything will be transferred over and my VIP will be adjusted. It's a server bug that they are aware of so this is their way of fixing it, so just be patient. Hopefully the GMs recover your accounts soon.
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#8 Necrohealiac

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Posted 04 March 2015 - 05:46 AM

wow that's actually pretty crazy. didn't know that they could bork things like that.
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#9 KyrieDielle

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Posted 04 March 2015 - 05:55 AM

Do not leave your characters online when they are doing server maintenance. The server will take your account's soul and you can never access your account ever again.


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#10 Kunthiwati

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Posted 04 March 2015 - 03:41 PM

Xaxaxa: i'd tried it but it isnt work. i still cant log in in classic server even though i never play in classic before

 

and my ticket isnt replied yet :s

 

 

well....the anouncement said it wass okay to play while the maintenance on going, its just you couldnt log in once you log out.......

T__T


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#11 VModCinnamon

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Posted 05 March 2015 - 01:31 AM

I just received an email from the GMs regarding my ticket. I have to create a new warp portal account (reached max limit of RO accounts) and create a new RO account. Everything will be transferred over and my VIP will be adjusted. It's a server bug that they are aware of so this is their way of fixing it, so just be patient. Hopefully the GMs recover your accounts soon.

 

Please private message me that ticket number.


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#12 1211141207050339913

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Posted 05 March 2015 - 03:31 AM

welp! im having the same issue. whole day can't log in and im already submit ticket. hope can fix this soon!

 

edit: its been 2 days and still can't log in :(


Edited by 1211141207050339913, 05 March 2015 - 04:12 PM.

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#13 Kunthiwati

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Posted 05 March 2015 - 05:26 PM

finally got my ticket yesterday. it took 1 day for my ticket to be replied. so maybe i have to wait another 1 day for the next ticket

ugh not able to play ro for 3 days is a torture T.T


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#14 TwinTurbo

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Posted 05 March 2015 - 08:35 PM

I usually get 1 email a day from tech support. I got 1 this morning saying that by next maintenance I should have my characters transferred to a new account. I missed out on a few days of the exp event for vip's and I'm going to miss enriched hammer this week. I also saw cheap gear I wanted to buy but all my zeny is on my main account. I hope they could compensate on what I missed, but I doubt it. Good luck to everyone affected by this bug.

Edited by TwinTurbo, 05 March 2015 - 08:42 PM.

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#15 1211141207050339913

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Posted 05 March 2015 - 11:42 PM

what? that's sucks :(

 

i guess that make two of us. i still cant login today and didnt receive any mail yet from tech support. gahhhhhh


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#16 Kunthiwati

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Posted 06 March 2015 - 12:07 AM

wait? enriched hammer this week?

oewugfbhridofngblikdrftgbnriut my first enriched event and i missed it T.T


Edited by Kunthiwati, 06 March 2015 - 12:15 AM.

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#17 Kunthiwati

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Posted 06 March 2015 - 05:35 AM

"Please be informed that this case is now being addressed to a relevant team, restoration. Due to the heavy volume of other cases we have in queue, this may take a while to finish. For now, we kindly ask for your patience as we process your concern."

 

wow that was fast :o

but still need to wait tho. lel

 

goodluck with your ticket dude-with-a-fabulous-blus xD

 

 

 


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#18 1211141207050339913

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Posted 06 March 2015 - 06:14 AM

hahah still havent receive any reply. aargghh :(

i iz sad

 

3 days without RO, so painful  :sob:

 

hope they fix this soooooon


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#19 Vidblain

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Posted 06 March 2015 - 06:29 AM

Oh my. This also happen to mine. I log on today and for several clicks and get stuck. Re-logging doesn't help at all and by the way I never log on maintenance time since I only log on Saturday. Please help us WarpPortal.


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#20 VModCinnamon

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Posted 06 March 2015 - 06:54 AM

If you are experiencing the same error post login/payment maintenance please send in a support ticket. Going to remind CM Oda about this again and check if anything can be done at all or know why it happened.


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#21 Kunthiwati

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Posted 08 March 2015 - 07:39 PM

ugh almost a week and still cant play T.T

there goes my enriched hammer and eater event T.T


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#22 1211141207050339913

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Posted 08 March 2015 - 11:41 PM

hey same here! been such a loooong week for me too. haha.

anyway, they already replied my ticket and said that the problem shud be resolve next maintenance, which shud be this week.

 

hope for the best tho!


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#23 Kunthiwati

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Posted 09 March 2015 - 12:58 AM

they didt event told me when it will be done

they just said to be "patient"

they just have no idea how addictive their game is -3-


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#24 1211141207050339913

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Posted 09 March 2015 - 06:06 AM

somehow i get the feeling that only two of us are effected with this problem. lulz.


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#25 Kunthiwati

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Posted 09 March 2015 - 06:15 AM

i just got this message from wp

 

 

Your ticket "xxx" (number [xxxxxx]) has been closed. However, if you wish to reopen the ticket you can log in to the WarpPortal Support page and update your ticket.

 

 

but i still do not get my account back

should i reopen it or what? -_-a

 

the last message before this was from wp staff telling to be patient -_-a


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