14 replies to this topic

[Nicko2112]

hello guys i have noticed that the email address i used for migrating pRO account is not active thus i created the email address after i have migrated an account to iRO the problem is since it is a late registration of my email i can't seem to verify my warp portal account. is there any ways to request another one?

[ZeroTigress]

If you haven't yet, create a Support account (separate from your WarpPortal account).

https://support.warp...in/Default.aspx

Log in and submit a ticket to the "pRO Migration" department and they should be able to help you out.

[Nicko2112]

hi sir Zero can you help me track my ticket numbers -snip- and -snip-

 

cause i can't see the status of them on my support center

 

VMod Edit:

Avoid posting your ticket numbers on forums please. Ticket numbers preserved for CM/Mod view only.

Edited by VModCinnamon, 15 March 2015 - 04:47 AM.
Removed ticket number.

[ZeroTigress]

When you log into your Support account, there should be an option to add tickets you submitted anonymously under View Tickets.

[Nicko2112]

I always click on the submit ticket when i try to create a new request,

 

this is the reason maybe i can't view my tickets 

 

 

been trying to click that re-send button for almost a week now but still i did not get any mails

[ZeroTigress]

Do you have Javascript enabled?

[Nicko2112]

yes

[ZeroTigress]

Did you check your junk mail for the verification email if you didn't get it in your inbox?

Also, try accessing the Support site with Firefox or Google Chrome instead.

[Nicko2112]

i have tried all your suggestions but i'm afraid still the same result 

[ZeroTigress]

So you never got the verification email when you registered your Support account?

If you registered and still didn't receive the verification email in either your inbox or junk mail, the only thing I can think of is that you didn't type in your email correctly.

Edited by ZeroTigress, 15 March 2015 - 01:03 PM.

[Nicko2112]

i believe i'm using a correct email

il 

 

any ways to retrieve or change the registered email with a new one?

Edited by Nicko2112, 15 March 2015 - 07:45 PM.

[ZeroTigress]

You're absolutely sure you never got a verification email in either your junk mail or inbox? Cause if you never received one before, it's either an issue with WarpPortal's email server or Yahoo's email server.

Have you tried getting your account verified on a different computer?

By the way, might want to cover up your email info before someone spams it.

Edited by ZeroTigress, 15 March 2015 - 04:33 PM.

[Nicko2112]

yes zero never gotten an email with WP

[ZeroTigress]

If you never got a verification email when you first registered, then something's blocking it from reaching your email either on WarpPortal's side or Yahoo's end.

Try PMing Warnhal on the forums and explain your situation to him in detail. He might be able to figure out what's up.

[Nicko2112]

yes zero no verification on emails 

 

will try to pm him thanks zero