10 replies to this topic

[Chronodevil]

why can't i change name... even if the name i chose was available in create character, i still can't change my IGN for my sin to that name... please respond...

[faku1810]

can you show screenshots? try adding the IGN to your friendlist and see if there's really no char with that name.

[Stratum]

Send in a support ticket. Some names seem to be buggy and are treated as taken even when they aren't--I had to get WP support to perform the name change for me manually.

 

Good luck.

[Eischia]

Send in a support ticket. Some names seem to be buggy and are treated as taken even when they aren't--I had to get WP support to perform the name change for me manually.
 
Good luck.

 
Awesome, is that really possible? uhm Maybe I should poke support team.
 

can you show screenshots? try adding the IGN to your friendlist and see if there's really no char with that name.

Here you go:

Spoiler

Clarification, I recreated the char after taking these screenshots just to save up the name

[Chronodevil]

Send in a support ticket. Some names seem to be buggy and are treated as taken even when they aren't--I had to get WP support to perform the name change for me manually.

Good luck.

can you tell me how to do that please?.. thanks...

can you show screenshots? try adding the IGN to your friendlist and see if there's really no char with that name.

i will as soon as i logged in thanks...

can you show screenshots? try adding the IGN to your friendlist and see if there's really no char with that name.

http://tinypic.com/r/ffbjus/8

http://tinypic.com/r/14y8m6u/8

sorry i don't know how to put screenshot...
but this is for my IGN...
i was tryin to change name...


PLEASE HELP ME WITH THE IGN CHANGE BUG...
i already send the link on my screenshot...
coz i don't know how to put in the actual screenshot in the post...

Edited by VModSushi, 28 April 2015 - 03:17 PM.

[faku1810]

I'm reporting it as a bug, but in the time being you can go to support.warpportal.com ; create an account there (not necessary but highly advised to do so) and send a ticket explaining your situation as Stratum said a few posts above.

[Chronodevil]

i already did sir, but the thing is i only received a reply telling me to follow some rules...
but the name i tried is valid and can be created as new character...


follow up for the IGN CHANGE sir, please help...
thanks...


thank you very much sir...

Edited by VModSushi, 28 April 2015 - 03:17 PM.

[krleinnn]

mine's not working too.

[CMMaridah]

If you sent a ticket to our customer support about this name change issue and they did not assist you in renaming your character, please send your ticket number to Njoror or I so we can let our support team lead know. They should be able to help you with this.

[Eischia]

If you sent a ticket to our customer support about this name change issue and they did not assist you in renaming your character, please send your ticket number to Njoror or I so we can let our support team lead know. They should be able to help you with this.

 

Okay cool, I sent a mail to re-open my ticket yesterday but apparently no one from staff has seen it as I haven't got a reply yet....

 

Also somehow, I can't seem to be able to send a message to either you or njoror from your profiles... what did i do wrong now

[CMMaridah]

If it hasn't be responded to -at all- by support, please wait. They may need time to reach your ticket in the queue.

You are welcome to contact us if they respond back to you but don't help you resolve your naming issue.