Hey! You should send a Ticket to support team:
https://support.warp...68-fe15d2825675
This link and you will have a specific department to deal with it: Item Recovery.
If you want to easy their job put this inside the ticket and fill out with the information:
ITEM ISSUE FORM:
1) Account name:
2) Server:
3) Last known character/s to have the item/s:
4) Brief description:
5) Exact name of item/s: (please include upgrade levels, slotted cards/gems and enchantments)
6) Date/time when item was first received/created:
7) Dates/times when item was moved via trade/storage/mail/etc.:
8) Date/time of approximate loss/disconnection/etc.:
9) Screenshots of the item/s:
It will help the support team and make the process faster
EDIT: I must say that it really surprises me that the support team didnt respond yet... I always thought the warpportal support team was amazing to deal with stuff lol Good luck ^^
Edited by simbiosy, 26 March 2015 - 07:29 AM.