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#1 Buckcherry

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Posted 25 April 2015 - 08:26 AM

 My English is not good, so ima try my best:

Theres is the problem, I use to have and old female archer called "Putarraca", I used her for production things.  ( she has 500 loggin and 500 alchemy ), im not login with that account for 2 years aprox, so I forget my password. I try to reset the player password, clicking on "forgot your password" then I put the registred mail for that character tripleexxxxxxxx@Hotmail.com ( something like this one )and heres the main problem, Microsoft close that account for inactivity and I can not recreate it . so I ve a big problem cause I wanna play with Putarraca for her hight production stats. I already send variuous tickets but I just receive the " automatic response" something like that:

 

"""""you can recover your game passwords here:

https://www.warpport...otpassword.aspx

I u need additional assistance. blablabbalbblaa""

 I really don't know what to do, I need to change the mail releated for that account or I need the password for Putarraca, that's the only 2 ways, I don't wanna create a new player ( get 500 loggin and 500 alchemy was a hard hard work ), so please anyone here can help me? my main player is BUCK ( lvl 80 destroyer ) but hes registrated with another email. THX. :p_sleep:


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#2 Popcorn

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Posted 25 April 2015 - 08:50 AM

Hello,

 

sadly we can't help you much here on the forums.

I would recommend to submit a ticket to our support team to get assistance.

 

Greetings,

-Popcorn

 


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#3 Buckcherry

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Posted 25 April 2015 - 08:58 AM

I already submit a ticket.... but nothing happens. :p_sad:


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#4 Buckcherry

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Posted 25 April 2015 - 02:33 PM

I cant believe that I cant play for missing password. :sob:


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#5 Popcorn

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Posted 26 April 2015 - 09:44 AM

Hello,

 

an individual answer from our support team usually takes up to 48 hours (on working days). Also keep in mind that we have Weekend.

So I ask you to stay patient. I'm sure that you will get an answer from them.

 

 


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#6 Buckcherry

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Posted 02 May 2015 - 09:10 AM

I submit a ticket 16/04 .. still waiting.. just need to change the mail from one account ( no this one ) .. simple like that, I know u guys ve several problems this days.. but cmon 20 days, for this, cheersss.. BUCK.


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#7 Popcorn

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Posted 02 May 2015 - 11:41 PM

I submit a ticket 16/04 .. still waiting.. just need to change the mail from one account ( no this one ) .. simple like that, I know u guys ve several problems this days.. but cmon 20 days, for this, cheersss.. BUCK.

 

This is surely not okay. Did you get the ticket number from the system? If yes, please provide it to me by PM. Thank you.


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#8 Buckcherry

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Posted 03 May 2015 - 05:14 AM

i sent u the ticket number with the explanation. THXXXXX. :p_love:


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#9 Buckcherry

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Posted 08 May 2015 - 04:12 AM

believe or not im still missin my character, the support team said that characther doesnt exist , there is some evidences ( her house, her name on my friend list,

her name on recent game mail, her name on the folder of my pc ),i really dont know what else do lol.. i need the mail that i registered her long time ago. BUCK. 

http://postimg.org/image/89tv1jtp5/


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