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Downtime Compensation - Weekend ROSE Funtime!


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#1 Leonis

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Posted 01 May 2015 - 11:11 AM

We're back! :D

 

My what an ordeal! An internet gaming company, without internet! What a nightmare, but what's worse is, you all lost a couple days of game time and fun!

 

Well, to make up for it, we're going to have a huge weekend event to help you do just that!

 

2x Experience Rates! + 3x Drop Rates! + Free Game Arena Energy! ALL WEEKEND!

 

To show our appreciation for your patience, everyone who logged in from April 21, to the outage, will receive 3 Lucky Spins and 7 days of Premium Service.

Premium Service will be distributed as quickly as possible, it may take some time as all of our Warp Portal games are giving out similar packages.

 

We've also updated the Lucky Spin costume list for May, however the normal monthly bonuses will have to be added later.

 

We are still working towards our May 5th target for the Server Merge and Clan Update. The outage did affect our development time, but we are hard at work trying to make up for lost time. If there will be another delay, we will let you know on Monday, May 4th.

 

For now, please enjoy the amazing in-game bonuses for the weekend and thanks again for all your patience and understanding from this wacky and very frustrating past couple days.


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#2 IAfjiBa

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Posted 01 May 2015 - 11:18 AM

Thanks Leo  :p_idea:


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#3 angeltje

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Posted 01 May 2015 - 11:23 AM

gen/leo draco is still dcing sometimes :hmm:


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#4 Feuer

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Posted 01 May 2015 - 11:35 AM

Guess I'll just post this hear, dunno what's wrong with letting people know about instability or the possibility of it.

 

Anyrate, Few Dc's here n there, so shop venders be warry.

Anyone leveling beware of lag, still got a few of those spike but nothing like the ones before this 'drama' developed. 

 

Safe gaming everyone. 


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#5 TheRealCaNehDa

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Posted 01 May 2015 - 11:42 AM

Randomly- 
Can you keep the bonus on the old costume sets for a few weeks, cause of... reasons? 


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#6 Feuer

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Posted 01 May 2015 - 11:46 AM

I'd actually like to see something aside from this whole 'weekend' business. While I highly value the effort of the event, it find it lack luster for those who have real life jobs and work weekends. -cough-. 


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#7 bertkilo1

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Posted 01 May 2015 - 01:36 PM

Finely new costumes :D
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#8 Leonis

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Posted 01 May 2015 - 02:14 PM

I'd actually like to see something aside from this whole 'weekend' business. While I highly value the effort of the event, it find it lack luster for those who have real life jobs and work weekends. -cough-.

While it may not fit your schedule, it caters to the peak of our activity when the majority of our community comes online to play. Even so, the increased rates would make your time spent be more compact then it would normally. Take advantage of it.
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#9 Castanho

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Posted 01 May 2015 - 02:27 PM

Does the Lucky Spin got updated right? Ok then, Indian costume isn't giving the extra 25/50% atributes 

Also... skill changes and no free reset???  :p_err:


Edited by Castanho, 01 May 2015 - 02:31 PM.

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#10 TheRealCaNehDa

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Posted 01 May 2015 - 02:34 PM

Does the Lucky Spin got updated right? Ok then, Indian costume isn't giving the extra 25/50% atributes 

Also... skill changes and no free reset???  :p_err:

As noted, the Lucky Spin was updated, but the normal extra bonuses won't be possible to give until the next patch, which will happen with the server merge and clan update. We cannot undo the work we're so close to finishing just to patch bonuses on the costume sets.

 

Randomly- 
Can you keep the bonus on the old costume sets for a few weeks, cause of... reasons? 

They're staying on until the bonuses can be updated, so you get a few days extra going in to May already. :)


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#11 MonnaLise

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Posted 01 May 2015 - 06:29 PM

Question about the Free Premium Service. Does it expire within the week together with the XP/Unli Ga event even if I havent opened my account/s?


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#12 iMatt

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Posted 01 May 2015 - 06:32 PM

yes its not 1week playtime its 1week from date x to date y


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#13 Nura

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Posted 01 May 2015 - 07:00 PM

Thank you very much Leo :)


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#14 Feuer

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Posted 01 May 2015 - 09:18 PM

While it may not fit your schedule, it caters to the peak of our activity when the majority of our community comes online to play. Even so, the increased rates would make your time spent be more compact then it would normally. Take advantage of it.

 

Cant take advantage of it when you pull two 12 hours now can you.... 

Why not just toss some sigils at the accounts? then they can jsut use triple exp or double drop + extra drop chance when they wanted. 


Edited by Feuer, 01 May 2015 - 09:19 PM.

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#15 Anonymous007

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Posted 02 May 2015 - 02:15 AM

We're back! :D

 

My what an ordeal! An internet gaming company, without internet! What a nightmare, but what's worse is, you all lost a couple days of game time and fun!

 

Well, to make up for it, we're going to have a huge weekend event to help you do just that!

 

2x Experience Rates! + 3x Drop Rates! + Free Game Arena Energy! ALL WEEKEND!

 

To show our appreciation for your patience, everyone who logged in from April 21, to the outage, will receive 3 Lucky Spins and 7 days of Premium Service.

Premium Service will be distributed as quickly as possible, it may take some time as all of our Warp Portal games are giving out similar packages.

 

We've also updated the Lucky Spin costume list for May, however the normal monthly bonuses will have to be added later.

 

We are still working towards our May 5th target for the Server Merge and Clan Update. The outage did affect our development time, but we are hard at work trying to make up for lost time. If there will be another delay, we will let you know on Monday, May 4th.

 

For now, please enjoy the amazing in-game bonuses for the weekend and thanks again for all your patience and understanding from this wacky and very frustrating past couple days.

I would like compensation for my 30 day honor passives going to waste.. I lost days on my time, please Reimburse me.

 
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#16 MonnaLise

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Posted 02 May 2015 - 03:18 AM

yes its not 1week playtime its 1week from date x to date y

 

Hm i think it isnt like that. I opened two of my accounts in the morning (here) and not even on the same time. I opened the other account 30 mins later than the first and it says Premium Subscription expires 2015-5-8 14:24 (which is same for the first account i opened.)

 

and now 8 hours later I decided to open another account and take the spins, and the Premium subscription expiry was the same for the previous ones.


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#17 iMatt

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Posted 02 May 2015 - 04:06 AM

That is exactly what i said Monna, the premium will expire on all accounts at the same time...please read more carefully =)


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#18 iMatt

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Posted 02 May 2015 - 04:07 AM

 

I would like compensation for my 30 day honor passives going to waste.. I lost days on my time, please Reimburse me.

 

 

 

I am sure they will extend your extra honor for the lost time, Ray -> support ticket


Edited by iMatt, 02 May 2015 - 04:07 AM.

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#19 MonnaLise

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Posted 02 May 2015 - 05:43 AM

Hmm seem like i haven't got what you really meant there even if i read it thrice before  :hmm:

but anyways  thanks for the event   :heh:


Edited by MonnaLise, 05 May 2015 - 10:44 PM.

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#20 LucieFear

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Posted 02 May 2015 - 05:50 AM

I know this will seem somewhat self serving but I have a request.

 

The recent defense changes made my knight really,.... really bad at PvM. Will there be a 2x exp event after the merge? I have a xBow Scout I want to level but I have to wait til after the merge cause I play Draconis, and my old Scout is on Leonis. I can only really justify this request by pointing out that the merge was put off a week. The other one is just due to my own case where I feel like I'm missing out on a really good chance to play during a very nice event. 

 

Could the GM's consider putting a 2x experience event in after the merge? Please. 


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#21 Leonis

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Posted 02 May 2015 - 09:04 AM

I would like compensation for my 30 day honor passives going to waste.. I lost days on my time, please Reimburse me.

Please write in to our Support about it and we'll see what can be done.

 

I know this will seem somewhat self serving but I have a request.

 

The recent defense changes made my knight really,.... really bad at PvM. Will there be a 2x exp event after the merge? I have a xBow Scout I want to level but I have to wait til after the merge cause I play Draconis, and my old Scout is on Leonis. I can only really justify this request by pointing out that the merge was put off a week. The other one is just due to my own case where I feel like I'm missing out on a really good chance to play during a very nice event. 

 

Could the GM's consider putting a 2x experience event in after the merge? Please. 

It's a nice idea, but right now the focus is getting everything done so we can go through with the merger. We'll consider the request as I'm sure everyone will enjoy a little help leveling and getting familiar with their new community. :)

 

2x exp is not a normal bonus we give for weekend events, but the outage was harsh on everyone, so we wanted to help everyone catch back up for the loss in time.


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#22 pandasoup23

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Posted 02 May 2015 - 12:30 PM

anyone else having log-in problems? ;o stuck at "waiting" in character window and keeps saying that the account is already logged in .-.


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#23 bertkilo1

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Posted 02 May 2015 - 12:50 PM

Same here had this bevore I waited some minuts? then it works again most of times :)

Edited by bertkilo1, 02 May 2015 - 01:13 PM.

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#24 VModCupcake

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Posted 02 May 2015 - 01:05 PM

The servers are being restarted to see if that resolves the issue


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#25 hitchi

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Posted 02 May 2015 - 04:35 PM

 

To show our appreciation for your patience, everyone who logged in from April 21, to the outage, will receive 3 Lucky Spins and 7 days of Premium Service.

 

 

 

 

yo, i am noob...can anyone tell me whats the benefit of the premium service and where i can find it? thanks in advance


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