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[THOR] Pet gone when hatching


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#1 Kyshia

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Posted 25 June 2015 - 03:37 AM

Anyone experiencing this bug? I already submitted a ticket but I can't see how to check its status. I'm trying to log in my account in support.warpportal and it just keeps on refreshing.

 

I already lost an Incubus and just now a Green Maiden Egg. Hoping I could retrieve these babies. 

 

Here's an SS with my green maiden.

 

Pet incubator used

29wagz7.jpg

 

No pet was hatched

n13psh.jpg

 

Egg not found in inventory

2lo3wq1.jpg

 

Same issue with my Incubus Pet but I don't have a screenshot for him :/


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#2 NishikinoMaki

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Posted 25 June 2015 - 02:59 PM

Just wait for their response, mine after I filed a ticket they replaced my missing pet.


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#3 Kyshia

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Posted 25 June 2015 - 03:31 PM

Where can i see the ticket status? I cant find it. :/
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#4 Nix02

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Posted 25 June 2015 - 04:38 PM

https://support.warp...in/Default.aspx

 

Make sure you login your support account first. This is different from the forum login and you must register for one first if you haven't already.

 

If you had already filed a ticket then you can trace it using the ticket number.

 

I'm still afraid to release my Isis due to bugs with pets.  :p_swt:


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#5 ayamaricel

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Posted 26 June 2015 - 09:27 PM

i had the same issue i didn't have screenshot bcoz it happen all of a sudden..  i hope i can retrieve my succubus egg :sob:  80m worth of nothing! after i used the incubator item.

 

thanks WP for retrieving my pet Succubus! thank you! :thx:


Edited by ayamaricel, 28 June 2015 - 11:37 PM.

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#6 kimihiro32

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Posted 28 June 2015 - 04:25 PM

I also have the same issue. I have three pets and I lost 2. I filed a ticket and tada! They brought back my pet (The other one is lost forever :sob: ). But when I tried to open my pet, it disappeared againarrow-10x10.png. Now I have to file a ticket again.  :sob:


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#7 ayamaricel

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Posted 28 June 2015 - 11:40 PM

I also have the same issue. I have three pets and I lost 2. I filed a ticket and tada! They brought back my pet (The other one is lost forever :sob: ). But when I tried to open my pet, it disappeared againarrow-10x10.png. Now I have to file a ticket again.  :sob:

 

i just retrieve my lost pet 2 days ago, WP said u have to refrain from opening a pet til they fix this issue, i just kept mine for now and don't wanna end up here reporting/submitting a ticket again and again. :heh:
 


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