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Been locked out of my account for 6 days


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#1 6075150405192602870

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Posted 05 July 2015 - 06:17 AM

I encountered a hacker some time ago, he changed my password and tried to lock me out of my account, long story short

I use my email to lock him out of my warp portal account and RO account. This took a total of about 15-20 minutes.

 

I chose to let warpportal support know what happened just in case anything funny happened. This was about 6 days ago

and ever since then I've been banned from my account until 2067 apparently. I wrote a ticket after 4 days of being locked out

as they told me they were investigating.

 

THEN I got an email back from them closing my ticket asking for information on my account, except i got NO INFORMATION back

with the closed ticket.

 

So my question is, what happened to my account, cause they've been "investigating it" for 6 days, and I get no reply as to why

I've been locked out for so long.


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#2 VModCinnamon

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Posted 05 July 2015 - 07:42 AM

You may re-open the ticket and write back to the GM. I do not suggest relying solely on email notifications regarding ticket status, best to directly check the same from the support page itself.


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