Recently I sent a ticket to GM in order to check if my +9 Valkysiand Shield of dead is legit or illegal. When I bought my first GTB card, I sent a ticket and -removed- took care of my problem. He said they were running an investigation regarding that incident and, after the investigation, he apologized and said everything was ok, I shouldnt worry about that because everything was fine. After that, they restored my gears and even created 1 gtb more on my account.
Since he made 2 GTBs, he took the Original one and left 1 illegal and then everything was ok to me. Recently, they investigated my account again, for the second time, claiming that my GTB is illegal and they were on an investigation again. Since -removed- has taken the Original one and left one Ilegal, he said my GTB was from a friend and this GTB is ilegal which is not true, since he said on the 1st time everything was FINE. Now, they restored the stuff I traded for my GTB which costs less than the time I bought the gtb. Now, I am having a hard time selling those gears, since people dont want to pay it anymore and I cant buy another GTB
Below the ticket -removed- sent me -removed-
Greetings,
We will not restore anything else aside from the ones that I had already restored. Unfortunately, we cannot give your +9 Valkyrja's Shield back since we had already restored the items that was traded for the shield.
Further responses about this matter will yield the same reply from our team.
Thank you for understanding.
Sincerely,
-removed- WarpPortal Support Team
Regardless the situation, at the FIRST Time, -removed- said everything was FINE, which is not.
Since my Original GTB was replaced for a fake one, after they leave 2 GTB on my account.
I reported that, could have 2 GTB in my account, and still they remove the Original and left a fake one
I really hope for justice in this matter
Edited by VModCinnamon, 06 July 2015 - 07:18 AM.
Removed GM Name/ticket number.