I decided to make a new 'How to submit a ticket'-thread since the old one is outdated. Gravity improved their Support system making it easier to adress and solve people's problems!
It seems that alot of people still have questions about how they should submit a ticket on the WarpPortal site, this guide will help you make one.
So, follow these steps to submit a Ticket!
Step 1: How to begin
Go to the WarpPortal Support site by clicking on this link and log in using your WarpPortal account.
It is strongly adviced to log in onto the account where you need help if you have multiple master accounts. This is too prevent from any difficulties occuring during the procces.
Step 2: Starting a ticket.
After you logged in, click on the 'Submit a Ticket' link on the home page of the WarpPortal Support site.
Step 3: Choosing the right Department.
Now we have to choose the right department to make a ticket. There are 6 different sections so make sure you choose the right one!
By clicking on the right department you want to use, you will be linked to the corresponding post!
Always be sure to hold on to the ticketnumber for future references!
- Account Related Issues:
This department is for account related issues. For example if you cannot acces your account, the password is incorrect or your account got suspended.
- Bug Reports:
Did you notice any bugs in the game? Then you can choose this department to let Gravity know!
- Ill-Mannered Reports
Did you got scammed, hacked or did you see someone using an illegal program or inappropriate language? Then choose this department.
- Payment & Billing Support:
This department is for people who have any questions or problems with their transactions regarding the WarpPortal PowerUp site.
- Special Requests and Events:
Do you have a question about a special promotion or do you have a God Item Transfer request? Then this is the department you need!
- Technical Support:
Do you have problems starting up the game or are you getting a lot of errors or lags? Help can be found here.
Edited by gEddeh, 04 April 2011 - 07:43 AM.