How to submit a Ticket! (V2) - Technical Support - WarpPortal Community Forums

Jump to content


Photo
* * * - - 2 votes

How to submit a Ticket! (V2)


  • Please log in to reply
35 replies to this topic

#1 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 16 February 2011 - 12:52 PM

Hello fellow Rosarians!

I decided to make a new 'How to submit a ticket'-thread since the old one is outdated. Gravity improved their Support system making it easier to adress and solve people's problems!

It seems that alot of people still have questions about how they should submit a ticket on the WarpPortal site, this guide will help you make one.

So, follow these steps to submit a Ticket!

Step 1: How to begin

Go to the WarpPortal Support site by clicking on this link and log in using your WarpPortal account.

It is strongly adviced to log in onto the account where you need help if you have multiple master accounts. This is too prevent from any difficulties occuring during the procces.

Posted Image

Step 2: Starting a ticket.


After you logged in, click on the 'Submit a Ticket' link on the home page of the WarpPortal Support site.

Posted Image


Step 3: Choosing the right Department.


Now we have to choose the right department to make a ticket. There are 6 different sections so make sure you choose the right one!

Posted Image

By clicking on the right department you want to use, you will be linked to the corresponding post!
Always be sure to hold on to the ticketnumber for future references!

  • Account Related Issues:
    This department is for account related issues. For example if you cannot acces your account, the password is incorrect or your account got suspended.
  • Bug Reports:
    Did you notice any bugs in the game? Then you can choose this department to let Gravity know!
  • Ill-Mannered Reports
    Did you got scammed, hacked or did you see someone using an illegal program or inappropriate language? Then choose this department.
  • Payment & Billing Support:
    This department is for people who have any questions or problems with their transactions regarding the WarpPortal PowerUp site.
  • Special Requests and Events:
    Do you have a question about a special promotion or do you have a God Item Transfer request? Then this is the department you need!
  • Technical Support:
    Do you have problems starting up the game or are you getting a lot of errors or lags? Help can be found here.

Edited by gEddeh, 04 April 2011 - 07:43 AM.

  • 0

#2 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 16 February 2011 - 11:53 PM

Step 4.1 Account Related Issues:

Let's begin filling in our ticket.

Posted Image

Your name:
Here, you enter your real name.

Email Address:
Here you enter the e-mail used for your WarpPortal Support-site account

Account ID:
Here you enter the name of the account in question.

Character Name (Optional):
Here you enter the name of the Character in question.

Game:
Here you select the game you are currently making a ticket for. You can choose between all of Gravity's games:

Posted Image

Server:
After selecting your game it is time to select your server:

Posted Image

Type of Account Related Issue:
It is really important to select the right issue that you are experiencing. It will make helping you alot easier for the Support Team!

Posted Image

WarpPortal Email:
Here you enter the e-mail used on the WarpPortal main site and forum.

Subject:
Here you enter the subject of the ticket that you are creating.

Message Body:
Here you enter details about your problem or inquiry. Make sure you use correct spelling/english and write things down that are important. It will make helping you easier for the Support Team.
(If you want to know how to build up a Name Change ticket, click here)

Attachments (Optional):
Here you can pick up to 5 files that you want to show the GameMasters to give them a better view of the situation.

Posted Image

Last but not least you click on 'Submit Ticket'

The ticket will be read and processed by any of the GameMasters that work at Gravity. The time it takes for a ticket to be answered depends on the workload and the case.

Edited by gEddeh, 17 February 2011 - 01:27 AM.

  • 0

#3 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 17 February 2011 - 12:25 AM

Step 4.2 Bug Reports

Let's begin filling in our ticket.

Posted Image

Your name:
Here, you enter your real name.

Email Address:
Here you enter the e-mail used for your WarpPortal Support-site account

Account ID:
Here you enter the name of the account in question.

Character Name (Optional):
Here you enter the name of the Character in question.

Game:
Here you select the game you are currently making a ticket for. You can choose between all of Gravity's games:

Posted Image

Server:
After selecting your game it is time to select your server:

Posted Image

Type of Bug:
It is really important to select the right type of bug that you are experiencing. It will make helping you alot easier for the Support Team!

Posted Image

WarpPortal Email:
Here you enter the e-mail used on the WarpPortal main site and forum.

Subject:
Here you enter the subject of the ticket that you are creating.

Message Body:
Here you enter details about your problem or inquiry. Make sure you use correct spelling/english and write things down that are important. It will make helping you easier for the Support Team.

Attachments (Optional):
Here you can pick up to 5 files that you want to show the GameMasters to give them a better view of the situation.

Posted Image

Last but not least you click on 'Submit Ticket'

The ticket will be read and processed by any of the GameMasters that work at Gravity. The time it takes for a ticket to be answered depends on the workload and the case.

Edited by gEddeh, 17 February 2011 - 01:27 AM.

  • 0

#4 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 17 February 2011 - 12:41 AM

Step 4.3 Ill-Mannered Reports:

Let's begin filling in our ticket.

Posted Image

Your name:
Here, you enter your real name.

Email Address:
Here you enter the e-mail used for your WarpPortal Support-site account

Account ID:
Here you enter the name of the account in question.

Character Name (Optional):
Here you enter the name of the Character in question.

Game:
Here you select the game you are currently making a ticket for. You can choose between all of Gravity's games:

Posted Image

Server:
After selecting your game it is time to select your server:

Posted Image

Type of Ill-Mannered Activity:
It is really important to select the right type of Ill-Mannered activity that you are experiencing. It will make helping you alot easier for the Support Team!

Posted Image

WarpPortal Email:
Here you enter the e-mail used on the WarpPortal main site and forum.

Subject:
Here you enter the subject of the ticket that you are creating.

Message Body:
Here you enter details about your problem or inquiry. Make sure you use correct spelling/english and write things down that are important. It will make helping you easier for the Support Team.

Attachments (Optional):
Here you can pick up to 5 files that you want to show the GameMasters to give them a better view of the situation.

Posted Image

Last but not least you click on 'Submit Ticket'

The ticket will be read and processed by any of the GameMasters that work at Gravity. The time it takes for a ticket to be answered depends on the workload and the case.

Edited by gEddeh, 17 February 2011 - 01:27 AM.

  • 0

#5 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 17 February 2011 - 01:01 AM

Step 4.4 Payment & Billing Support:

Let's begin filling in our ticket.

Posted Image

Your name:
Here, you enter your real name.

Email Address:
Here you enter the e-mail used for your WarpPortal Support-site account

Account ID:
Here you enter the name of the account in question.

Select Game:
Here you select the game you are currently making a ticket for. You can choose between all of Gravity's games:

Posted Image

Payment Method:
Here you write down the type of payment method you used or going to use. Gravity supports 5 different methods of payment:
  • Credit Card
  • UltimatePay
  • PayPal
  • Wallie Card
  • MOL
Payment Transaction Number:
Here you fill in the transaction number that was given to you after you purchased WarpPortal Energy.

WarpPortal Email:
Here you enter the e-mail used on the WarpPortal main site and forum.

Subject:
Here you enter the subject of the ticket that you are creating.

Message Body:
Here you enter details about your problem or inquiry. Make sure you use correct spelling/english and write things down that are important. It will make helping you easier for the Support Team.

Attachments (Optional):
Here you can pick up to 5 files that you want to show the GameMasters to give them a better view of the situation.

Posted Image

Last but not least you click on 'Submit Ticket'

The ticket will be read and processed by any of the GameMasters that work at Gravity. The time it takes for a ticket to be answered depends on the workload and the case.

Edited by gEddeh, 09 May 2011 - 04:26 PM.

  • 0

#6 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 17 February 2011 - 01:14 AM

Step 4.5 Special Requests and Events:

Let's begin filling in our ticket.

Posted Image

Your name:
Here, you enter your real name.

Email Address:
Here you enter the e-mail used for your WarpPortal Support-site account

Account ID:
Here you enter the name of the account in question.

Character Name (Optional):
Here you enter the name of the Character in question.

Game:
Here you select the game you are currently making a ticket for. You can choose between all of Gravity's games:

Posted Image

Server:
After selecting your game it is time to select your server:

Posted Image

Type of Request:
It is really important to select the right type of Request that you are having. It will make helping you alot easier for the Support Team!

Posted Image

WarpPortal Email:
Here you enter the e-mail used on the WarpPortal main site and forum.

Subject:
Here you enter the subject of the ticket that you are creating.

Message Body:
Here you enter details about your problem or inquiry. Make sure you use correct spelling/english and write things down that are important. It will make helping you easier for the Support Team.

Attachments (Optional):
Here you can pick up to 5 files that you want to show the GameMasters to give them a better view of the situation.

Posted Image

Last but not least you click on 'Submit Ticket'

The ticket will be read and processed by any of the GameMasters that work at Gravity. The time it takes for a ticket to be answered depends on the workload and the case.

Edited by gEddeh, 17 February 2011 - 01:28 AM.

  • 0

#7 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 17 February 2011 - 01:25 AM

Step 4.6 Technical Support:

Let's begin filling in our ticket.

Posted Image

Your name:
Here, you enter your real name.

Email Address:
Here you enter the e-mail used for your WarpPortal Support-site account

Account ID:
Here you enter the name of the account in question.

Character Name (Optional):
Here you enter the name of the Character in question.

Game:
Here you select the game you are currently making a ticket for. You can choose between all of Gravity's games:

Posted Image

Server:
After selecting your game it is time to select your server:

Posted Image

Technical Support Issue:
It is really important to select the right technical issue that you are experiencing. It will make helping you alot easier for the Support Team!

Posted Image

WarpPortal Email:
Here you enter the e-mail used on the WarpPortal main site and forum.

Subject:
Here you enter the subject of the ticket that you are creating.

Message Body:
Here you enter details about your problem or inquiry. Make sure you use correct spelling/english and write things down that are important. It will make helping you easier for the Support Team.
(If you want to know how to build up a Name Change ticket, click here)

Attachments (Optional):
Here you can pick up to 5 files that you want to show the GameMasters to give them a better view of the situation.

Posted Image

Last but not least you click on 'Submit Ticket'

The ticket will be read and processed by any of the GameMasters that work at Gravity. The time it takes for a ticket to be answered depends on the workload and the case.

Edited by gEddeh, 17 February 2011 - 01:28 AM.

  • 0

#8 PinoyXpridE

PinoyXpridE

    Amateur Blogger

  • Members
  • 271 posts
  • LocationWorldwide
  • Playing:ROSE Online
  • Server:Leonis

Posted 17 February 2011 - 02:36 AM

Very well said Ged, your such a good novelist ooops a moderator rather :)
  • 0

#9 Rukario

Rukario

    Awarded #1 Troll

  • Members
  • 797 posts
  • LocationPleasanton, TX
  • Playing:Ragnarok Online
  • Server:Valkyrie

Posted 07 May 2011 - 04:52 PM

Step 4.4 is labeled as "Step 3.4" ... ;)
  • 0

#10 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 09 May 2011 - 04:27 PM

Step 4.4 is labeled as "Step 3.4" ... ;)

Thank you for noticing, I edited it ;)
  • 0

#11 LadyOfSyn

LadyOfSyn

    I am New.

  • Members
  • 4 posts
  • LocationOregon USA
  • Playing:ROSE Online
  • Server:Draconis

Posted 14 June 2011 - 12:16 PM

Hey geddeh i get through all of that stuff filling out the forms and things but the ticket never goes all the way through so game masters at support never get to see it. I have been trying for over a week now to report the same thing but no luck any help?
  • 1

#12 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 15 June 2011 - 09:07 AM

Hey geddeh i get through all of that stuff filling out the forms and things but the ticket never goes all the way through so game masters at support never get to see it. I have been trying for over a week now to report the same thing but no luck any help?

It may look like the WarpPortal Ticket System freezes after clicking 'Submit Ticket'. This is only browser based though, the ticket is actually being send to Gravity.
My advice is to just wait for 5 minutes. Then you can be sure of the fact that the Ticket has been send.
  • 0

#13 LadyOfSyn

LadyOfSyn

    I am New.

  • Members
  • 4 posts
  • LocationOregon USA
  • Playing:ROSE Online
  • Server:Draconis

Posted 15 June 2011 - 04:19 PM

It may look like the WarpPortal Ticket System freezes after clicking 'Submit Ticket'. This is only browser based though, the ticket is actually being send to Gravity.
My advice is to just wait for 5 minutes. Then you can be sure of the fact that the Ticket has been send.











thank you for the help ged i appreciate it
  • 0

#14 siryu

siryu

    Amateur Blogger

  • Members
  • 401 posts
  • Playing:ROSE Online
  • Server:draconis

Posted 19 June 2011 - 11:25 AM

please fix the 'submit ticket' page ..
its always freeze once u click submit ticket

Edited by siryu, 19 June 2011 - 11:30 AM.

  • 1

#15 siryu

siryu

    Amateur Blogger

  • Members
  • 401 posts
  • Playing:ROSE Online
  • Server:draconis

Posted 19 June 2011 - 11:30 AM

It may look like the WarpPortal Ticket System freezes after clicking 'Submit Ticket'. This is only browser based though, the ticket is actually being send to Gravity.
My advice is to just wait for 5 minutes. Then you can be sure of the fact that the Ticket has been send.



isn't it better when they fix this ..
cause there's no proof that the ticket has been send .
and how u will know your ticket number ?
i try open 'home ' in new tab , but can't its freeze too ..
  • 1

#16 gEddeh

gEddeh

    Boomshakalaka~!

  • Members
  • 4403 posts
  • LocationAmsterdam
  • Playing:ROSE Online
  • Server:Leonis

Posted 19 June 2011 - 11:36 AM

-

You will still get an e-mail with a Ticket-number.
  • 1

#17 siryu

siryu

    Amateur Blogger

  • Members
  • 401 posts
  • Playing:ROSE Online
  • Server:draconis

Posted 19 June 2011 - 11:43 AM

You will still get an e-mail with a Ticket-number.



ok, thankss ..
but i still wish they could fix this soon ,
its kinda irritating ..
  • 0

#18 LadyOfSyn

LadyOfSyn

    I am New.

  • Members
  • 4 posts
  • LocationOregon USA
  • Playing:ROSE Online
  • Server:Draconis

Posted 20 June 2011 - 09:17 AM

i agree siryu also i submit screenshots and they never seem to receive them they always say that they need screenshots to b submitted with my next ticket to confirm what i am saying.
  • 0

#19 sauldc

sauldc

    I am New.

  • Members
  • 2 posts
  • Playing:ROSE Online

Posted 10 September 2011 - 12:28 PM

with wich one i can send a ticket to change my name?
  • 0

#20 Zurn

Zurn

    They pay me to post.

  • ROSE Moderators
  • 7959 posts
  • Location✯ ☠∞☭☫☪☧₪✯ ☣
  • Playing:ROSE Online
  • Server:Draconis

Posted 10 September 2011 - 12:30 PM

Account related/other
  • 0

#21 bl4ckm4ge9

bl4ckm4ge9

    Amateur Blogger

  • Members
  • 380 posts
  • Locationunderworld
  • Playing:ROSE Online
  • Server:Draconis

Posted 04 October 2011 - 10:32 PM

How to follow up when you already got a ticket?
  • 0

#22 SetzReborn

SetzReborn

    I am New.

  • Members
  • 3 posts

Posted 29 October 2011 - 10:20 AM

When I go to the support page of Warp Portal (The Link you gave) a window pops up and it gives three options "WarpPortal Forums" "WarpPortal Blog" and "Casual Games" and Above that it says "We are currently updating our game servers for enhanced game play!". I looked at the url or the window and it said http://www.warpportal.com/error.html so I'm not sure if the website is bugged or something or if its my computer having trouble loading it. Is there anyway to fix this, or another way to send a ticket?
  • 0

#23 Rukario

Rukario

    Awarded #1 Troll

  • Members
  • 797 posts
  • LocationPleasanton, TX
  • Playing:Ragnarok Online
  • Server:Valkyrie

Posted 29 October 2011 - 10:25 AM

Please simply go to...

https://support.warp...in/Default.aspx

--

Make sure to create a ticket account so you are able to view your processing tickets.

Edited by Rukario, 29 October 2011 - 10:26 AM.

  • 0

#24 SetzReborn

SetzReborn

    I am New.

  • Members
  • 3 posts

Posted 29 October 2011 - 10:26 AM

It takes me to the same window =/
I dont see a submit a ticket area, just 3 little dudes working on the sign lol

Edited by SetzReborn, 29 October 2011 - 10:27 AM.

  • 0

#25 Rukario

Rukario

    Awarded #1 Troll

  • Members
  • 797 posts
  • LocationPleasanton, TX
  • Playing:Ragnarok Online
  • Server:Valkyrie

Posted 29 October 2011 - 10:29 AM

It takes me to the same window =/
I dont see a submit a ticket area, just 3 little dudes working on the sign lol


If you're able to, you may want to use a different web browser, (i.e, Google Chrome/Firefox.)

Afterwards, let me know what happens.

Edited by Rukario, 29 October 2011 - 10:29 AM.

  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users