483 replies to this topic

[Inubashiri]

As you might have noticed the login servers have been having increased trouble everyday now. When the login server does go down, please try to limit your login attempts. Right now, they are NOT blocking regions. Right now the staff is going through logs and singling out IPs which are excessively overloading the login servers. The excessive checking of login server, which may be frequent and over a long time during the downtime -may- get singled out and taken as a DDoS attacker. By limiting your logins, they are then able to help you help them help you all. If you ARE singled out and you are NOT involved with DDoS, the process gets VERY complicated and a ticket needs to be sent. This is a very time consuming, long winded process and WILL greatly affect the time you are able to play. So once again, PLEASE try to limit your login frequencies during down time.

It would also be a good idea for everyone to scan your computer for malware and virus just to be safe and rule the obvious out.

Here are two online free scans:

• Trend Micro
• BitDefender
• Malware Bytes

If you have been blocked use this guide to show you how to run a tracert. How To Run a Tracert

To send a ticket:

• First click here
• Click Submit a Ticket
• Select Technical Support.
• Type of issue choose, Lag/Connectivity
• Next post the contents of the tracert run along with a short description.
• Fill out the remaining information and click Submit.

One last thing, if you're involved or know someone involved in the DDoS attack, drop us a line, we'd love to hear from you.

Post on this topic to keep try of when the login server is up or down.

Please bear in mind that just because a server status update web page shows the server down or up may not reflect the true status of actually logging in. Server status page only assert whether its possible to successfully connect to the login server or not. If there is a hang up with the login server (such as network congestion caused by a DDoS) it will still accept connections but won't do anything beyond that.

Edited by Inubashiri, 07 February 2012 - 07:02 AM.

[Saff]

Can we currently confirm if there is an issue with the login server? I was on Ymir about 20 minutes ago, was disconnected, and now Failed to Connect.

[Niji]

me too

[Dammage]

So you guys are singling out the DDoS attackers manually?
Good, atleast we know somethings being done (: Thanks guys

[Inubashiri]

Can we currently confirm if there is an issue with the login server? I was on Ymir about 20 minutes ago, was disconnected, and now Failed to Connect.

I just checked Ymir, logged in and out twice.

[shado]

still down

[Wingcovers]

Hey great job team! I wish you all the best with the hard battle ahead for the sake of the servers. Hopefully this can be resolved with time and patience ^_^

[Braska]

down

[Niji]

i got on ymir but lag spike killed me...

[Aishu]

it's totally up just logged in

[Wingcovers]

I am currently able to log on and off Yggdrasil w/o any trouble.

[insane]

up down up down up down, thats how i like it.

[NickMKII]

http://www.ragnarokh...m/serverstatus/

This one might be somewhat helpful in checking the server status...
anyhow, I find it occasionally wrong though...

[KriticalAssassin]

Me and a few other people never even disconnected :3 I feel special! But yeah server back up.

[Skotios]

Hmm odd I still can't connect.

[lainee]

I just checked Ymir, logged in and out twice.

You can log in at the moment - its still a little hit and miss. You might log in, make it to the server selection stage, then it fails to connect. Took me three attempts so it's still not quite right.

Edited by lainee, 06 February 2012 - 07:17 PM.

[Thanichan]

Well, It was an awesome double drops week.

Oh, can't log on Ymir and I really hope you at least make the Lunar quest stay for another week. I was hoping to make another two rounds on chars i never get in a party (alchy, hp).

I'm not blaming the gravity team anymore, I understand it's not exactly their fault, but I just hope you keep in mind that, as someone said before, us players are paying for a service, I personally don't have a fattie wallet so I'm just hoping we have a good compensation about this. This situation is as annoying as the customers I have to deal with so I can pay for my subscription.

[TweekMeFokkeR]

down

[KataiKou]

I can't make it past the login

[ninjetik2]

cant get in, and what happened to the 50 pages of comments?? I liked reading reading everyone's post regarding this.

[Versath]

cant get in, and what happened to the 50 pages of comments?? I liked reading reading everyone's post regarding this.

it got sent to the archive it was way to cluttered anyway

[Cargona]

Wait What? You're IP banning anyone that spams the login server? Did you just inadvertently find a way to ban the bots?

[Ramen]

Yeah, I got d/c'd about an hour ago, figured I'd give it some time by watching anime, but I'm still having issues logging in. D:
I'll try to mind my log in attempts though. Is there any way to confirm if you got singled out for being a DDoSer due to excessive log in attempts while the servers were down?

[misushima]

Wait What? You're IP banning anyone that spams the login server? Did you just inadvertently find a way to ban the bots?

I m thinking the same thing

[aquaria]

For the past few days, I didnt get dc-ed everytime others got dc-ed (Eden,pront only have less than 10 vendors)! An hour or so ago, i got dc-ed and couldnt log back in. =\