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Rag.exe Has Stopped Working/Responding


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#1 doobieboobie

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Posted 17 June 2012 - 05:37 AM

Everything was fine last night. I leveled at Turtle Dungeon for hours, but when I logged in this morning and tried to talk to Gramps to get warped to the turn-in area, my screen went black, Ragnarok closed, and a white box popped up saying "rag.exe has stopped working". This happens everytime I talk to an npc. I tried changing the firewall settings through my computer and through my Norton anti-virus and it still kept shutting down on me whenever I'd try and log in. On the uninstall programs screen, whenever I tried to "repair" Ragnarok, it wasn't able to go through with it. I figured the problem might be fixed if I uninstalled Ragnarok and reinstalled it so I tried that and once the download was complete my computer basically told me to delete it cause there was something wrong with the file. Did someone try to hack my account/computer? I don't know if it's my anti-virus or what. Please help! I don't know what to do :C
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#2 AsurABl00d

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Posted 17 June 2012 - 07:24 AM

Try running it as Admin and if that does not work re-install as administrator. What OS are your running?
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#3 doobieboobie

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Posted 17 June 2012 - 09:08 AM

Okay, I've finally managed to reinstall it and running it as Admin seems to work (YAY FINALLY) but he dimensions are all messed up? Looks horrible O_o
And my computer uses Vista (blegh)...

Edited by doobieboobie, 17 June 2012 - 09:09 AM.

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#4 Axylus

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Posted 17 June 2012 - 10:39 AM

You should never open the client by right-clicking on its shortcut then choosing "run as administrator". Do the following instead:

If you're using a Windows user account with administrative privileges:

Note:

  • If you have disabled User Account Control, then administrative privileges will be granted to every application you open, and there is therefore no need to complete this procedure.
  • You can skip the steps after step 2 if you installed the client using either the version of the installer released on 2012/8/16 or a newer version.

  • Open your client folder in Windows Explorer.
  • For each executable file in the folder (each file with the "exe" extension):
    • Select the file.
    • Press alt-enter.
    • Open the "compatibility" tab.
    • Tick (check) "run this program as an administrator".
    • Press "OK".
  • Open the file Ragnarok.exe (the Renewal updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the following files:
    • ClassicRO.exe
    • clragexe.exe
    • Sakexe.exe
    • Sakray.exe
  • Open the file ClassicRO.exe (the Classic updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the file Setup_Classic.exe.

If you're using a Windows user account with standard privileges:

Note: You can skip the steps after step 2 if you installed the client using either the version of the installer released on 2012/8/16 or a newer version.

  • Open your client folder in Windows Explorer.
  • For each executable file in the folder (each file with the "exe" extension):
    • Select the file.
    • Press alt-enter.
    • Open the "compatibility" tab.
    • Press "change settings for all users", then authenticate as an administrator.
    • Tick (check) "run this program as an administrator".
    • Press "OK" twice.
  • Open the file Ragnarok.exe (the Renewal updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the following files:
    • ClassicRO.exe
    • clragexe.exe
    • Sakexe.exe
    • Sakray.exe
  • Open the file ClassicRO.exe (the Classic updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the file Setup_Classic.exe.

Edited by Axylus, 07 April 2013 - 07:07 AM.

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#5 DrAzzy

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Posted 17 June 2012 - 02:08 PM

Do as Richard says before you do anything else.

As for the screen resolution, rightclick setup.exe and choose run as admin, and set the screen resolution, and then start RO and it will work.
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#6 kedar

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Posted 05 July 2012 - 02:10 AM

You should never open the client by right-clicking on its shortcut then choosing "run as administrator". Do the following instead:

  • Open the client folder in Windows Explorer.
  • Select all the executable files (files with the "exe" extension) in the folder (hold control to select multiple files).
  • Press alt-enter.
  • Open the "compatibility" tab.
  • Tick (check) "run this program as an administrator".
  • Press "OK".


I am running on windows xp professional. I didnt find the "run this programe as administrator" in the compatibility tab. Any other way to do that?
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#7 AsurABl00d

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Posted 05 July 2012 - 03:49 AM

RIGHT CLICK AND RUN AS ADMIN
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#8 Axylus

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Posted 05 July 2012 - 04:24 AM

I am running on windows xp professional. I didnt find the "run this programe as administrator" in the compatibility tab. Any other way to do that?


That option isn't present in Windows XP because User Account Control (UAC) wasn't implemented until Windows Vista. (UAC, among other things, prevents applications from modifying the contents of the Program Files folder without first requesting and obtaining administrative privileges.)

You shouldn't need to make any special changes to run the clients on Windows XP. What problem are you experiencing?

Edited by Axylus, 07 April 2013 - 07:07 AM.

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#9 Alanthier

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Posted 17 November 2012 - 07:21 AM

Do as Richard says before you do anything else.

As for the screen resolution, rightclick setup.exe and choose run as admin, and set the screen resolution, and then start RO and it will work.

Doing the rightclick on setup.exe does nothing but give me the error that i've been complaining about for 3 days now
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