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Rag.exe Has Stopped Working/Responding


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#1 doobieboobie

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Posted 17 June 2012 - 05:37 AM

Everything was fine last night. I leveled at Turtle Dungeon for hours, but when I logged in this morning and tried to talk to Gramps to get warped to the turn-in area, my screen went black, Ragnarok closed, and a white box popped up saying "rag.exe has stopped working". This happens everytime I talk to an npc. I tried changing the firewall settings through my computer and through my Norton anti-virus and it still kept shutting down on me whenever I'd try and log in. On the uninstall programs screen, whenever I tried to "repair" Ragnarok, it wasn't able to go through with it. I figured the problem might be fixed if I uninstalled Ragnarok and reinstalled it so I tried that and once the download was complete my computer basically told me to delete it cause there was something wrong with the file. Did someone try to hack my account/computer? I don't know if it's my anti-virus or what. Please help! I don't know what to do :C
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#2 AsurABl00d

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Posted 17 June 2012 - 07:24 AM

Try running it as Admin and if that does not work re-install as administrator. What OS are your running?
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#3 doobieboobie

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Posted 17 June 2012 - 09:08 AM

Okay, I've finally managed to reinstall it and running it as Admin seems to work (YAY FINALLY) but he dimensions are all messed up? Looks horrible O_o
And my computer uses Vista (blegh)...

Edited by doobieboobie, 17 June 2012 - 09:09 AM.

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#4 Axylus

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Posted 17 June 2012 - 10:39 AM

You should never open the client by right-clicking on its shortcut then choosing "run as administrator". Do the following instead:

If you're using a Windows user account with administrative privileges:

Note:

  • If you have disabled User Account Control, then administrative privileges will be granted to every application you open, and there is therefore no need to complete this procedure.
  • You can skip the steps after step 2 if you installed the client using either the version of the installer released on 2012/8/16 or a newer version.

  • Open your client folder in Windows Explorer.
  • For each executable file in the folder (each file with the "exe" extension):
    • Select the file.
    • Press alt-enter.
    • Open the "compatibility" tab.
    • Tick (check) "run this program as an administrator".
    • Press "OK".
  • Open the file Ragnarok.exe (the Renewal updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the following files:
    • ClassicRO.exe
    • clragexe.exe
    • Sakexe.exe
    • Sakray.exe
  • Open the file ClassicRO.exe (the Classic updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the file Setup_Classic.exe.

If you're using a Windows user account with standard privileges:

Note: You can skip the steps after step 2 if you installed the client using either the version of the installer released on 2012/8/16 or a newer version.

  • Open your client folder in Windows Explorer.
  • For each executable file in the folder (each file with the "exe" extension):
    • Select the file.
    • Press alt-enter.
    • Open the "compatibility" tab.
    • Press "change settings for all users", then authenticate as an administrator.
    • Tick (check) "run this program as an administrator".
    • Press "OK" twice.
  • Open the file Ragnarok.exe (the Renewal updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the following files:
    • ClassicRO.exe
    • clragexe.exe
    • Sakexe.exe
    • Sakray.exe
  • Open the file ClassicRO.exe (the Classic updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the file Setup_Classic.exe.

Edited by Axylus, 07 April 2013 - 07:07 AM.

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#5 DrAzzy

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Posted 17 June 2012 - 02:08 PM

Do as Richard says before you do anything else.

As for the screen resolution, rightclick setup.exe and choose run as admin, and set the screen resolution, and then start RO and it will work.
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#6 kedar

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Posted 05 July 2012 - 02:10 AM

You should never open the client by right-clicking on its shortcut then choosing "run as administrator". Do the following instead:

  • Open the client folder in Windows Explorer.
  • Select all the executable files (files with the "exe" extension) in the folder (hold control to select multiple files).
  • Press alt-enter.
  • Open the "compatibility" tab.
  • Tick (check) "run this program as an administrator".
  • Press "OK".


I am running on windows xp professional. I didnt find the "run this programe as administrator" in the compatibility tab. Any other way to do that?
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#7 AsurABl00d

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Posted 05 July 2012 - 03:49 AM

RIGHT CLICK AND RUN AS ADMIN
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#8 Axylus

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Posted 05 July 2012 - 04:24 AM

I am running on windows xp professional. I didnt find the "run this programe as administrator" in the compatibility tab. Any other way to do that?


That option isn't present in Windows XP because User Account Control (UAC) wasn't implemented until Windows Vista. (UAC, among other things, prevents applications from modifying the contents of the Program Files folder without first requesting and obtaining administrative privileges.)

You shouldn't need to make any special changes to run the clients on Windows XP. What problem are you experiencing?

Edited by Axylus, 07 April 2013 - 07:07 AM.

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#9 Alanthier

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Posted 17 November 2012 - 07:21 AM

Do as Richard says before you do anything else.

As for the screen resolution, rightclick setup.exe and choose run as admin, and set the screen resolution, and then start RO and it will work.

Doing the rightclick on setup.exe does nothing but give me the error that i've been complaining about for 3 days now
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#10 Glenn

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Posted 21 January 2016 - 02:56 AM

Renewal Server:

Help pls , Ragexe.exe has stopped working, pls help me in renewal server it occurs and  i cannot play anymore, after it appears the box change to close the program and clicking it will close the game and no choice because its the only clicking tab after the notice ragexe.exe.

 

also my classic server got affected now but before it is  working properly, but now a message appear in classic.

Classic server:

 

 
 
Module Name: C:\Gravity\Ragnarok Online\clragexe.exe
Time Stamp: 0x50c1d3a2 - Fri Dec 07 19:31:46 2012
 
 
Exception Type: 0xc0000005
 
0x0010035e
0x62103048 MSVCR100.dll
0x8b0a74c0
 
eax: 0x0189e201 ebx: 0x620b3e2a
ecx: 0x6b386440 edx: 0x00000001
esi: 0x6becc038 edi: 0x0012fbe4
ebp: 0x6bec597b esp: 0x0012fbc8
 
stack 0012fbc8 - 0012ffc8
0012FBC8 : 48 30 10 62 28 A6 EC 6B 14 A6 EC 6B FF FF FF FF 
0012FBD8 : 01 00 00 00 00 00 00 00 5E 03 10 00 F4 FB 12 00 
0012FBE8 : 45 39 EC 6B 62 2E EC 6B 00 00 40 00 10 00 00 00 
0012FBF8 : 20 36 63 00 01 01 00 00 A0 98 88 00 08 72 74 00 
0012FC08 : 96 5E 8C 62 70 88 8B 00 9A 1F A8 00 88 FF 12 00 
0012FC18 : 00 00 00 00 01 00 00 00 00 00 40 00 01 00 00 00 
0012FC28 : 40 42 0F 00 01 00 00 00 60 68 49 77 02 00 80 00 
0012FC38 : 08 00 00 00 C4 00 0E 02 28 38 D2 01 23 38 D2 01 
0012FC48 : 01 00 00 00 5E 01 00 00 67 6F 6F 64 00 91 46 09 
0012FC58 : A0 FB 12 00 FF 07 00 00 04 00 00 00 0F 00 00 00 
0012FC68 : 75 84 75 01 FE FF FF FF C3 60 49 77 D0 5D 49 77 
0012FC78 : F8 07 00 00 00 08 00 00 22 38 D2 01 20 38 D2 01 
0012FC88 : 00 80 07 00 90 67 0E 02 0B 00 00 00 C0 FC 12 09 
0012FC98 : E0 FB 12 00 00 00 0E 02 70 FD 12 00 5D E1 45 77 
0012FCA8 : 75 84 75 01 FE FF FF FF 09 00 00 00 E8 FE 0E 02 
0012FCB8 : 00 00 0E 02 40 FF 0E 02 3A F7 0E 02 38 F7 0E 02 
 
Launch Info 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
 
Job : Novice
 
 
 
 
 
That was in classic server, appearing this problem, 
i already did what the support agent told me to do so like uninstall the game and delete it properly on RO folder and uninstall in proper  way, I also patch sakray but not logging into it because Im afraid it gonna log in and the other server got affected, I dont needed sdakray just patch it what i did.
 
I've just install again the RO today now but that problem still blocking my way to play RO, i think I am frustrated because the agent told me that the malware had interrupting my RO but I am confuse beacuse i scan  my computer regulary with antivirus, maybe the installer or Downloader folder in playragnarok.com website is the one who got a problem,
please anybody would try to intall it to your pc if its work properly on your computer.
I will now read the post here after this posting.
I hope I got the solution to my problem right away so pls help.
i always run as administrator the RO before I play :sob:  :wah:  :p_cry:

Edited by Glenn, 21 January 2016 - 03:01 AM.

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#11 Glenn

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Posted 21 January 2016 - 03:18 AM

Do as Richard says before you do anything else.

As for the screen resolution, rightclick setup.exe and choose run as admin, and set the screen resolution, and then start RO and it will work.

I already did that all the setup i seen I run as admin and adjust resolution but still not working


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#12 Glenn

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Posted 21 January 2016 - 03:22 AM

Doing the rightclick on setup.exe does nothing but give me the error that i've been complaining about for 3 days now

still not working


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#13 Glenn

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Posted 21 January 2016 - 03:39 AM

You should never open the client by right-clicking on its shortcut then choosing "run as administrator". Do the following instead:

If you're using a Windows user account with administrative privileges:

Note:
 

  • If you have disabled User Account Control, then administrative privileges will be granted to every application you open, and there is therefore no need to complete this procedure.
  • You can skip the steps after step 2 if you installed the client using either the version of the installer released on 2012/8/16 or a newer version.

  • Open your client folder in Windows Explorer.
  • For each executable file in the folder (each file with the "exe" extension):
    • Select the file.
    • Press alt-enter.
    • Open the "compatibility" tab.
    • Tick (check) "run this program as an administrator".
    • Press "OK".
  • Open the file Ragnarok.exe (the Renewal updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the following files:
    • ClassicRO.exe
    • clragexe.exe
    • Sakexe.exe
    • Sakray.exe
  • Open the file ClassicRO.exe (the Classic updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the file Setup_Classic.exe.

If you're using a Windows user account with standard privileges:

Note: You can skip the steps after step 2 if you installed the client using either the version of the installer released on 2012/8/16 or a newer version.

  • Open your client folder in Windows Explorer.
  • For each executable file in the folder (each file with the "exe" extension):
    • Select the file.
    • Press alt-enter.
    • Open the "compatibility" tab.
    • Press "change settings for all users", then authenticate as an administrator.
    • Tick (check) "run this program as an administrator".
    • Press "OK" twice.
  • Open the file Ragnarok.exe (the Renewal updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the following files:
    • ClassicRO.exe
    • clragexe.exe
    • Sakexe.exe
    • Sakray.exe
  • Open the file ClassicRO.exe (the Classic updater), wait until the update process is complete, then close the updater.
  • Repeat step 2 with the file Setup_Classic.exe.

 

and now my condition is more worst now after i follow your advice /sob


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#14 Necrohealiac

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Posted 21 January 2016 - 05:25 AM

you're following advice from 2012...
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#15 Axylus

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Posted 21 January 2016 - 06:53 AM

you're following advice from 2012...


Yes, exactly. If you have a problem, then it's best to create a new thread rather than refer to threads over 3½ years old.

I've just performed an experiment and discovered that the only component of the IRO client that needs to be manually run with administrative privileges is ClassicRO.exe (from which clragexe.exe will inherit the same privileges). To make ClassicRO.exe always run with administrative privileges:
  • Open the client installation folder in File Explorer/Windows Explorer.
  • Select the file ClassicRO.exe and then press alt-enter.
  • Open the Compatibility tab.
  • Press Change settings for all users and then authenticate as an administrator.
  • Tick/check Run this program as an administrator.
  • Press OK twice.
Have you recently installed any new software on your computer? If so, then try uninstalling it. If that doesn't resolve the problem, then try the following in order:
  • Restart your computer.
  • Scan for and remove any malicious software from your computer. (I recommend using Malwarebytes Anti-malware.)
  • Update your GPU drivers.
  • Uninstall any unneeded software from your computer — especially software that makes dubious claims of improving your computer's performance.
  • Reset Internet Explorer's configuration and then reinstall the client.

Edited by Axylus, 21 January 2016 - 07:10 AM.

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