[Solutions in OP] Report issues with new client here
#451
Posted 21 September 2012 - 02:16 AM
#452
Posted 04 October 2012 - 07:07 PM
I have a computer that is RO UN playable since the update which causes your screen to go small.
Whenever I click on the exe to open the client, the client would open, update but when I click start, the setup screen would appear. What ever I click (close, default, apply, the cross) the setup screen would pop up again. So I can't even get into the login page for RO.
This computer is windows vista. I've looked around and people say I have to run and instal the game as administrator? I've ran it as administrator which doesn't work but I can't run the setup file as administrator (it simply doesn't have that option). I've also reinstalled the game 2 times already.
Any ideas?
Thank you so much in advance.
#453
Posted 04 October 2012 - 07:53 PM
Which client: Renewal and Classic Clients
Exact error message: "No ClientInfo!!" and "Load MapTable Failed!!" and "attempt to call a nil value" until End Task'ed.
Your antivirus/security program: Microsoft Security Essentials
Can you still dual client: Can't even get into game
This is a fresh install, I've come back after quite a bit of inactivity. Completely uninstalled my old client, and deleted the old folder. Downloaded and installed from the client download link on website (August 2012), patched as Administrator, folder is located outside of Program Files, UAC is completely off.
Any help? I'd like to play again.
#454
Posted 11 October 2012 - 11:00 AM
Renewal and Classic clients
Error message:
Module Name: C:\Program Files (x86)\Gravity\Ragnarok Online\clragexe.exe
Time Stamp: 0x5028af67 - Mon Aug 13 02:40:23 2012
Exception Type: 0xc0000005
0x0018fbaa
eax: 0x057f0768 ebx: 0xffffffff
ecx: 0x00000916 edx: 0x02eaae50
esi: 0x00889ae8 edi: 0x00000001
ebp: 0x00000010 esp: 0x0018fb88
stack 0018fb88 - 0018ff88
0018FB88 : FF FF FF FF E8 9A 88 00 02 02 00 00 78 F6 00 00
0018FB98 : 01 00 00 00 70 B4 6A 00 71 86 62 00 F6 A0 80 00
0018FBA8 : D0 34 11 6C FF FF FF FF E8 9A 88 00 06 02 00 00
0018FBB8 : E8 57 7F 05 01 00 00 00 70 B4 6A 00 71 86 62 00
0018FBC8 : F6 A0 80 00 D0 34 63 00 A8 34 11 6C AE FE 54 75
0018FBD8 : E8 9A 88 00 F0 FB 18 00 08 BD 76 00 00 00 00 00
0018FBE8 : E5 35 63 00 8C 34 11 6C F0 FE 18 00 6E BD 76 00
0018FBF8 : 00 00 00 00 C5 36 63 00 00 00 00 00 38 72 74 00
0018FC08 : 70 33 11 6C 70 88 8B 00 6E 2D B8 00 88 FF 18 00
0018FC18 : 00 00 00 00 01 00 00 00 00 00 3F 00 01 00 00 00
0018FC28 : 40 42 0F 00 FE FF FF FF 0A 30 B1 77 00 00 00 00
0018FC38 : FF 07 00 00 E8 6F 06 03 01 01 00 00 C4 00 06 03
0018FC48 : 01 00 00 00 E0 6F 06 03 67 6F 6F 64 00 00 00 00
0018FC58 : E8 6F 06 03 E8 6F 06 03 04 00 00 00 0F 00 00 00
0018FC68 : 00 00 06 00 00 00 06 03 E8 6F 06 09 BC FB 18 00
0018FC78 : E8 AF 06 03 4C FD 18 00 D5 70 B5 77 05 6C 11 00
Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
Job : Novice
just downloaded the installer today. and have been getting the "APPCRASH" error on both clients, and when ran from administrator on classic the above error comes up. Not sure whats going on, but it seems this has been a persisting problem for the past couple months....
just like with Saff above me, i'm a returning player and I would like to play...
Thanks.
#455
Posted 12 October 2012 - 11:58 AM
#456
Posted 18 October 2012 - 03:22 AM
I'm trying to return this game. Don't give me a reason to leave again please.
#457
Posted 20 October 2012 - 10:29 PM
Post the entire error please, use the copy button and paste it into here.
I'm sorry its so darn large, Im not used to uploading images to forums or warpportal. Inubashiri, let me know what else you need that can I help. I have the same bitdefender issues as fatesaber12. My laptop runs on windows 7, 64-bit and i can also send you a DxDiag png and txt if you need it. I sent one to
Steve
Customer Service Supervisor
WarpPortal Support Team
Ticket No.: 3E0-18135A46-C226
#458
Posted 21 October 2012 - 03:44 PM
Windows 7
No characters. Yet.
Neither Classic nor the other version work for me.
Module Name: C:\Program Files (x86)\Gravity\Ragnarok Online\clragexe.exe
Time Stamp: 0x5028af67 - Mon Aug 13 02:40:23 2012
Exception Type: 0xc0000005
0x0018fbaa
eax: 0x057f0768 ebx: 0xffffffff
ecx: 0x00000916 edx: 0x02eaae50
esi: 0x00889ae8 edi: 0x00000001
ebp: 0x00000010 esp: 0x0018fb88
stack 0018fb88 - 0018ff88
0018FB88 : FF FF FF FF E8 9A 88 00 02 02 00 00 78 F6 00 00
0018FB98 : 01 00 00 00 70 B4 6A 00 71 86 62 00 F6 A0 80 00
0018FBA8 : D0 34 11 6C FF FF FF FF E8 9A 88 00 06 02 00 00
0018FBB8 : E8 57 7F 05 01 00 00 00 70 B4 6A 00 71 86 62 00
0018FBC8 : F6 A0 80 00 D0 34 63 00 A8 34 11 6C AE FE 54 75
0018FBD8 : E8 9A 88 00 F0 FB 18 00 08 BD 76 00 00 00 00 00
0018FBE8 : E5 35 63 00 8C 34 11 6C F0 FE 18 00 6E BD 76 00
0018FBF8 : 00 00 00 00 C5 36 63 00 00 00 00 00 38 72 74 00
0018FC08 : 70 33 11 6C 70 88 8B 00 6E 2D B8 00 88 FF 18 00
0018FC18 : 00 00 00 00 01 00 00 00 00 00 3F 00 01 00 00 00
0018FC28 : 40 42 0F 00 FE FF FF FF 0A 30 B1 77 00 00 00 00
0018FC38 : FF 07 00 00 E8 6F 06 03 01 01 00 00 C4 00 06 03
0018FC48 : 01 00 00 00 E0 6F 06 03 67 6F 6F 64 00 00 00 00
0018FC58 : E8 6F 06 03 E8 6F 06 03 04 00 00 00 0F 00 00 00
0018FC68 : 00 00 06 00 00 00 06 03 E8 6F 06 09 BC FB 18 00
0018FC78 : E8 AF 06 03 4C FD 18 00 D5 70 B5 77 05 6C 11 00
Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
Job : Novice
It has previously been established that I need to turn off my Avast! before I can make RO work.
(How do I do that? Help please!)
Edited by ColourMageKnight, 21 October 2012 - 05:00 PM.
#459
Posted 27 October 2012 - 09:48 PM
#460
Posted 01 November 2012 - 10:39 PM
Time Stamp: 0x5028af67 - Mon Aug 13 02:40:23 2012
Exception Type: 0xc0000005
0xffffffff
0x008120b8 clragexe.exe
0x73722e6e
0x8100001f
eax: 0x008120b8 ebx: 0xffffffff
ecx: 0x008120b8 edx: 0x00000000
esi: 0x05932630 edi: 0x008120b8
ebp: 0x00812090 esp: 0x0018fba0
stack 0018fba0 - 0018ffa0
0018FBA0 : B8 20 81 00 30 26 93 05 00 00 00 00 00 00 00 00
0018FBB0 : 30 26 93 05 12 02 00 00 6F 3B 95 00 46 BB 9A 00
0018FBC0 : 20 6F 93 00 DF 29 6E 00 30 26 93 05 3E D4 6D 00
0018FBD0 : 00 00 00 00 88 20 81 00 C0 EF 51 00 29 3A E9 F9
0018FBE0 : 01 00 00 00 01 00 00 00 FF FF FF FF FF FF FF FF
0018FBF0 : F0 FE 18 00 B6 3A 76 00 FF FF FF FF 9F 73 74 00
0018FC00 : 30 26 93 05 58 EC 7B 00 C5 3D E9 F9 70 88 8B 00
0018FC10 : 9E 37 BE 00 88 FF 18 00 00 00 00 00 01 00 00 00
0018FC20 : 00 00 3F 00 01 00 00 00 40 42 0F 00 FE FF FF FF
0018FC30 : 9A 38 E8 77 00 00 00 00 FF 07 00 00 E8 6F DB 00
0018FC40 : E6 00 00 E6 C4 00 DB 00 01 00 00 00 E0 6F DB 00
0018FC50 : 67 6F 6F 64 00 00 00 00 C0 70 DB 00 C0 70 DB 00
0018FC60 : 04 00 00 00 0F 00 00 00 00 00 DB 00 00 00 DB 00
0018FC70 : E8 6F DB 09 BC FB 18 00 E8 AF DB 00 4C FD 18 00
0018FC80 : D5 71 EC 77 E8 FF DB 00 E0 FF DB 00 00 00 DB 00
0018FC90 : 95 B3 E8 77 E8 AF DB 00 00 00 DB 00 E0 AF DB 00
Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
Job : Novice
ive tried disabling the firewall and it doesnt help. Nothing happens when i press start on the normal ro. I can open classic but when i press start the error comes up. Sakray allows me to open up and login. Any help?
#461
Posted 04 November 2012 - 10:36 PM
Time Stamp: 0x50298ee5 - Mon Aug 13 18:33:57 2012
Exception Type: 0xc0000005
0xffffffff
0x0008e3c8
0x73722e6e
eax: 0x00a2249a ebx: 0xffffffff
ecx: 0x0018fa1c edx: 0x000000e9
esi: 0x058a0ba0 edi: 0x0087a328
ebp: 0x0087a300 esp: 0x0018fa24
stack 0018fa24 - 0018fe24
0018FA24 : C8 E3 08 00 A0 0B 8A 05 A0 0B 8A 05 00 00 00 00
0018FA34 : 28 A3 87 00 16 02 00 00 FE F2 A4 00 47 69 A1 00
0018FA44 : 6E 77 9C 00 2F 6F 73 00 A0 0B 8A 05 2E 18 73 00
0018FA54 : 00 00 00 00 F8 A2 87 00 A0 37 56 00 D3 DB 7A 31
0018FA64 : B0 BE 99 73 01 00 00 00 FF FF FF FF 01 00 00 00
0018FA74 : F0 FE 18 00 D6 4E 7C 00 FF FF FF FF 55 12 7A 00
0018FA84 : A0 0B 8A 05 C0 37 82 00 27 DB 7A 31 A0 AE 93 00
0018FA94 : 1C 39 CE 00 88 FF 18 00 00 00 00 00 01 00 00 00
0018FAA4 : 00 00 3F 00 01 00 00 00 40 42 0F 00 80 03 00 00
0018FAB4 : C4 00 C4 00 E8 2F C4 00 01 02 00 00 E0 BF C6 02
0018FAC4 : 00 00 C4 00 E0 DF C6 02 01 BF C6 00 00 00 00 00
0018FAD4 : 67 6F 6F 64 00 00 00 00 FF 01 00 00 CC FB 18 00
0018FAE4 : 04 00 00 00 0F 00 00 00 10 00 00 00 2C E2 ED 2E
0018FAF4 : 45 75 CD 01 70 98 B5 2A 23 BB CD 01 2C E7 C8 16
0018FB04 : 55 75 CD 01 00 00 00 00 00 00 00 00 00 00 00 00
0018FB14 : 46 02 00 00 73 61 76 65 64 61 74 61 00 00 00 02
Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
Job : Novice
#462
Posted 12 November 2012 - 02:58 AM
Which client: Renewal and Classic
Exact error message:
http://forums.warppo...to-launch-game/ all is explained here
Your antivirus/security program: MSE
Can you still dual client: never done so
#463
Posted 14 November 2012 - 11:08 AM
#464
Posted 16 November 2012 - 12:28 PM
#465
Posted 20 November 2012 - 12:47 AM
i have hade the same problems with the new client. Got runtime errors all the time and RO was unplayable.
The solution is very simple. "Use the old client"!!! For me it works fine.
In this threads a few sides before you can find the .exe and setup file for the old client. Download it and replace the files in your RO folder.
BR elbriccone
#466
Posted 24 November 2012 - 08:39 PM
I apologize if this isn't the right thread. Has anyone experianced this, or can point me in the right direction? Thanks in advance!
Your Operating System: Windows 7
Your antivirus/security program:Avast
#467
Posted 28 November 2012 - 02:20 PM
--------edit------------
after a day of uninstalling and re installing and changing things and reading all the ideas on how to fix it the problem was norton security i unistalled that and re installed it and POOF! everything worked!
Edited by 1662960006, 28 November 2012 - 11:30 PM.
#468
Posted 21 December 2012 - 03:49 PM
Hey guys, I wasn't sure where to post this but I can't even open the setup. When I try I just get the following message from Windows Installer: "This instalation package could not be opened. Contact the aplication vendor to verify that this is a valid Windows Installer package."
I apologize if this isn't the right thread. Has anyone experianced this, or can point me in the right direction? Thanks in advance!
Your Operating System: Windows 7
Your antivirus/security program:Avast
I had that happen to me earlier today. I used March's client from this year and updated it to the current version. Had to manually input some patch files, but it works now.
Only problem I have is an error when I'm trying to open the setup.exe program. It looks like this:
"The application failed to initialize properly (0xc0000142)."
Everything else works. So far.
Edit: Forgot the 5th "0" in the error code. It's updated.
.
Operating System: Windows XP
Antivirus: Offline
Edited by SoulHero7, 21 December 2012 - 05:24 PM.
#469
Posted 28 December 2012 - 11:14 AM
Before anyone asks, I cannot run as admin on my Windows XP computer since it's password is different from my password to login, and avast! antivirus already has the .exe files from the RO folder in it's Trusted Processes.
Still waiting on a response for the 0xc0000142 error in case anyone else is stuck there like I was.
#470
Posted 31 December 2012 - 10:47 PM
acer aspire one
it has 2gb ddr 2 ram
running windows 7 starter
and everytime i try to start up the installer it says
"This installation package could not be opened. Contact the application vendor to verify that this is a valid windows installer."
help would be very appreciated thank you.
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