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[Solutions in OP] Report issues with new client here


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#26 ZeoKenX

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Posted 16 August 2012 - 06:03 PM

cant even finish the patch,
"failed to write file"


Same,to hell with this until its fixed.
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#27 Trevoir

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Posted 16 August 2012 - 06:03 PM

Let's expect this to not be fixed until tomorrow knowing the GM team...
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#28 iCadacus

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Posted 16 August 2012 - 06:05 PM

Getting same error. Made a post about it in Tech forums.


Same error here.
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#29 TypeGsR

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Posted 16 August 2012 - 06:05 PM

wow this is so gay why the hell did they release a buggy ass patch
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#30 pikachiquita5

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Posted 16 August 2012 - 06:08 PM

Apparently, for priest skills at least, Gloria specifically causes this error for me:

Cannot find file: texture\effect\dust.str

Someone used Gloria in Eden, and a couple people told them not to do it, so it's not just me. Sigh. It doesn't actually crash my client, but the error box comes up and I have to close it before I can do anything.
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#31 Halation

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Posted 16 August 2012 - 06:09 PM

wow this is so gay why the hell did they release a buggy ass patch

You have to ask why? These are the people who thought Morroc Fruit Wine was a good prize for anniversary quest.
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#32 luminent

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Posted 16 August 2012 - 06:15 PM

I restarted my computer and now I can login again. Not really sure how restarting my computer fixed anything but sure why not.
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#33 Campitor

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Posted 16 August 2012 - 06:15 PM

Apparently, for priest skills at least, Gloria specifically causes this error for me:

Cannot find file: texture\effect\dust.str

Someone used Gloria in Eden, and a couple people told them not to do it, so it's not just me. Sigh. It doesn't actually crash my client, but the error box comes up and I have to close it before I can do anything.

What server is this happening on?



We are aware of this client patch preventing dual clienting on Renewal servers and are working to resolve that issue (hopefully) tonight.
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#34 GhostShadow

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Posted 16 August 2012 - 06:16 PM

I don't want to patch the client untill I know it is working, can a GM staff memeber respond to an estamated time to fix this mess?
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#35 Trevoir

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Posted 16 August 2012 - 06:18 PM

What server is this happening on?



We are aware of this client patch preventing dual clienting on Renewal servers and are working to resolve that issue (hopefully) tonight.

Are you aware of the patcher not even letting people open up the RO client? Can you please roll the patcher back to it's old form until you fix the current one?
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#36 jeff19007

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Posted 16 August 2012 - 06:20 PM

EPIC FAIL!!
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#37 Teffa

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Posted 16 August 2012 - 06:21 PM

That's it !
I am going to bed.

Thank you GMs, please screw up a little earlier next time, this woman needs her sleep.
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#38 Campitor

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Posted 16 August 2012 - 06:22 PM

Are you aware of the patcher not even letting people open up the RO client? Can you please roll the patcher back to it's old form until you fix the current one?

Where is it failing? When you click the start button? What is the error message received? What server are you attempting to access?

From testing just now:

Classic: seems to be working.

Renewal: if you have a client open you get an failed to write message when attempting to open a second client. This is preventing users from dual clienting and we are working to resolve this.
However if you open multiple patchers before you click start on any client you can use those patchers to open multiple client.
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#39 Tofu

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Posted 16 August 2012 - 06:22 PM

On one laptop, I can open RO and have the same problems everyone else is having from there, bit on my other laptop the client just fails to open completely.
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#40 sug4r

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Posted 16 August 2012 - 06:23 PM

after restarting pc, i cant still finish the patch
"failed to write file"
PatcherClient\Thumbs.db
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#41 Tofu

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Posted 16 August 2012 - 06:24 PM

It doesn't even give me an error message.
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#42 TypeGsR

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Posted 16 August 2012 - 06:24 PM

what mines say is ragexe.exe is not working when i click on the start button
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#43 Campitor

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Posted 16 August 2012 - 06:26 PM

Update:

Run classic patcher to revert the renewal client patch. This will allow users to multi client on the renewal server again. We are currently waiting on the development team for a fix that doesn't require the classic patcher to apply.
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#44 Jaliboy

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Posted 16 August 2012 - 06:27 PM

Can't dual client anymore? sheeeeesh -,-
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#45 EnkiAO

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Posted 16 August 2012 - 06:28 PM

Where is it failing? When you click the start button? What is the error message received? What server are you attempting to access?

From testing just now:

Classic: seems to be working.

Renewal: if you have a client open you get an failed to write message when attempting to open a second client. This is preventing users from dual clienting and we are working to resolve this.
However if you open multiple patchers before you click start on any client you can use those patchers to open multiple client.



Nope, Classic is not working. Not for me at least.


Ahhhhhhhhhhhhh fakkin -_-, meing.
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#46 Campitor

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Posted 16 August 2012 - 06:29 PM

Nope, Classic is not working. Not for me at least.


Ahhhhhhhhhhhhh fakkin -_-, meing.


Where is it failing? What is the error message received?
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#47 Kriskirla

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Posted 16 August 2012 - 06:30 PM

There's still another problem preventing users from opening the client. The endless cycle of Ragnarok setup is not allowing me to open the client. I even reverted the patch to original using the classic server.
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#48 Trevoir

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Posted 16 August 2012 - 06:31 PM

Where is it failing? When you click the start button? What is the error message received? What server are you attempting to access?

From testing just now:

Classic: seems to be working.

Renewal: if you have a client open you get an failed to write message when attempting to open a second client. This is preventing users from dual clienting and we are working to resolve this.
However if you open multiple patchers before you click start on any client you can use those patchers to open multiple client.


I had earlier clicked the replay button out of curiosity, but I'm not sure if that's what caused this issue. What is going on with me is the patcher launched a setup window, that when closed in any way will pop up again. The patcher cannot finish patching while the setup window is open.
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#49 luminent

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Posted 16 August 2012 - 06:31 PM

Well ok, I just downloaded that new patch on Classic and now I cannot launch classic again (neither can I launch renewal). I had restarted my computer prior to the new patch and that had fixed it, but after downloading this new patch it's no longer working. Same error as last page.
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#50 Lupus

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Posted 16 August 2012 - 06:31 PM

Update:

Run classic patcher to revert the renewal client patch. This will allow users to multi client on the renewal server again. We are currently waiting on the development team for a fix that doesn't require the classic patcher to apply.

Hello, I've run the classic patcher to revert the patch and I still recieve a client error and can not play. This is immediately after pressing start and the client launching.



Module Name: C:\Program Files (x86)\Gravity\Ragnarok Online\clragexe.exe
Time Stamp: 0x5028af67 - Mon Aug 13 03:40:23 2012


Exception Type: 0xc0000096

0x00889ae8 clragexe.exe

eax: 0x034a2aa0 ebx: 0xffffffff
ecx: 0x00000916 edx: 0x02950d90
esi: 0x00889ae8 edi: 0x00000001
ebp: 0x00000010 esp: 0x0018fb88

stack 0018fb88 - 0018ff88
0018FB88 : 01 00 00 00 02 02 00 00 FF FF FF FF A4 FB 18 00
0018FB98 : 91 F6 00 00 AA 68 93 00 FD 5A 59 00 DC A0 80 00
0018FBA8 : E8 9A 88 00 01 00 00 00 06 02 00 00 FF FF FF FF
0018FBB8 : FB BA A1 CF 30 C8 49 03 AA 68 93 00 FD 5A 59 00
0018FBC8 : DC A0 80 00 D0 34 63 00 83 BA A1 CF 1E FD 8A 76
0018FBD8 : E8 9A 88 00 F0 FB 18 00 08 BD 76 00 00 00 00 00
0018FBE8 : E5 35 63 00 A7 BA A1 CF F0 FE 18 00 6E BD 76 00
0018FBF8 : 00 00 00 00 C5 36 63 00 00 00 00 00 38 72 74 00
0018FC08 : 5B BD A1 CF 70 88 8B 00 96 31 C6 00 88 FF 18 00
0018FC18 : 00 00 00 00 01 00 00 00 00 00 3F 00 01 00 00 00
0018FC28 : 40 42 0F 00 80 00 00 00 9A 38 28 77 92 34 28 77
0018FC38 : 00 00 00 00 E8 6F 3E 00 00 00 00 00 02 00 00 02
0018FC48 : 01 AC 3E 00 E0 6F 3E 00 67 6F 6F 64 00 31 29 77
0018FC58 : 00 00 00 00 FF 07 00 00 04 00 00 00 0F 00 00 00
0018FC68 : C4 00 3E 00 01 00 00 00 E8 6F 3E 00 02 00 80 00
0018FC78 : 08 00 00 00 E8 6F 3E 00 E8 6F 3E 00 E3 6F 3E 00

Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000

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