5 replies to this topic

[gamefann]

i use the download client on the website -playragnarokonline.com- it takes a little over an hour to download, but whe the download is finished, norton scans it, finds threats, and deletes it.

please help, my brother has been playing for years, and he is going off to college. i would really like something i can still do with him even though we are miles apart

[Axylus]

Norton, Avast, and possibly other anti-malware software currently erroneously detect certain components of the IRO client as malware. This problem was reported months ago, but unfortunately Gravity didn't resolve it.

Try the following:

• Remove the installer file from quarantine (using your anti-malware software).
• Disable your anti-malware software.
• Install the client.
• Add the programmes in the client folder (files with the extension "exe") to the whitelist of your anti-malware software.
• Reenable your anti-malware software.

Edited by Axylus, 25 August 2012 - 01:03 PM.

[DrAzzy]

AFAIK, Gravity can't fix the problem, the problem is a false positive from Norton, which it's Norton's job to fix.

Norton and Avast have lately been incorrectly detecting RO as malware. Neither of those AV programs are fit for purpose anyway.

[gamefann]

its medium risk, and was removed with (no further action required) i am going to try disable norton, and download the game again, hopefully itll work then. i do not know what a white list is, hopefully just disabling will work

[Axylus]

AFAIK, Gravity can't fix the problem, the problem is a false positive from Norton, which it's Norton's job to fix.

Norton and Avast have lately been incorrectly detecting RO as malware. Neither of those AV programs are fit for purpose anyway.

Gravity can indirectly resolve the problem by reporting it to Avast and Norton. There is a dedicated page on Norton's web site for reporting false positives.

In my opinion, Gravity have a responsibility to cooperate with other software manufacturers to ensure that their own software runs without any problems on the majority of computers. I don't know what proportion of retail computers have Norton's anti-malware software pre-installed on them, but I'm sure it's not small.

its medium risk, and was removed with (no further action required) i am going to try disable norton, and download the game again, hopefully itll work then. i do not know what a white list is, hopefully just disabling will work

In the context of anti-malware software, a whitelist is a list of volumes, folders, or files that are excluded from scanning. According to Norton's web site, their software uses the term "scan exclusions" instead of "whitelist".

The advantage of adding the IRO client's files to your whitelist over disabling your anti-malware software is that you won't leave your computer vulnerable to real malware.

Consult the documentation for your Norton anti-malware software for an explanation of how to add scan exclusions. Contrary to my first post, I'd recommend adding the whole IRO client folder to your scan exclusions.

Edited by Axylus, 25 August 2012 - 01:01 PM.

[gamefann]

Gravity can indirectly resolve the problem by reporting it to Avast and Norton. There is a dedicated page on Norton's web site for reporting false positives.

In my opinion, Gravity have a responsibility to cooperate with other software manufacturers to ensure that their own software runs without any problems on the majority of computers. I don't know what proportion of retail computers have Norton's anti-malware software pre-installed on them, but I'm sure it's not small.



In the context of anti-malware software, a whitelist is a list of volumes, folders, or files that are excluded from scanning. According to Norton's web site, their software uses the term "scan exclusions" instead of "whitelist".

The advantage of adding the IRO client's files to your whitelist over disabling your anti-malware software is that you won't leave your computer vulnerable to real malware.

Consult the documentation for your Norton anti-malware software for an explanation of how to add scan exclusions. Contrary to my first post, I'd recommend adding the whole IRO client folder to your scan exclusions.

will do thanks, im looking it up now. thank you both so much for the help