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[C] Report Character server issues here


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#1 Oda

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Posted 01 September 2012 - 10:38 AM

Hello there. Currently, we are investigating issues with disconnections and stability on Classic. Looking for reports when you are not able to connect so we can send in reports and bring the servers back up when there are issues.

To address the instability, the character server is set to automatically "kick" itself at the :15 and :45 minute marks, so if you are not able to access the server, it will come back up at those times.

We are working with kRO and our IT team to work on improving stability and making hardware and software changes that will make getting connected and playing Classic a better experience.

The thread is for notifying CMs/mods/other players when there are problems connecting, not as a complaint thread.

Please post in this format:

Time:
Error message:

When the server is back up or if it does not come back up after the 15/45 minutes mark please post that as well. Thank you very much!
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#2 Althes

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Posted 01 September 2012 - 09:25 PM

Time: 2.25pm UTC+8
Error message: failed to connect to character selection page.

sorry, it turned out to be wtfast problem.
sorry, it turned out again to be server problem - -

Edited by Althes, 01 September 2012 - 09:32 PM.

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#3 WaterBaron

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Posted 01 September 2012 - 09:26 PM

Opps didn't see this.

Char select server down at 11:20 pst
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#4 FreecsCorp

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Posted 01 September 2012 - 09:30 PM

Time : 11.30 pm PST (sep 1)
Error : Character Server Down
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#5 EnkiAO

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Posted 01 September 2012 - 09:31 PM

Time: 11:31 PST
Error message: Failed to Connect to Server (char select server down).
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#6 Ralis

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Posted 01 September 2012 - 09:40 PM

It'll get reset in five minutes, so try then.
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#7 kschamp

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Posted 01 September 2012 - 10:39 PM

hi
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#8 CAPP

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Posted 02 September 2012 - 05:49 AM

9/2/2012 - 9:48AM CST
Failed to connect to server
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#9 ZeroGrav007

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Posted 02 September 2012 - 05:51 AM

9/2/1/2012 - 7:49AM PST
Failed to Connect to Server
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#10 killthebeast

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Posted 02 September 2012 - 05:54 AM

zzzzzzz.
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#11 Xellie

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Posted 02 September 2012 - 05:58 AM

0758 PST
failed to connect to server
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#12 krossfire

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Posted 02 September 2012 - 06:00 AM

9/2/2012
0858 MST
Failed to Connect to Server
Character Log in down
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#13 Nymmastal

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Posted 02 September 2012 - 06:15 AM

i got in
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#14 Niji

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Posted 04 September 2012 - 04:12 AM

9/4/2012
6:10 am
failed to connect to server...
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#15 Leanart

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Posted 04 September 2012 - 06:20 PM

http://i78.photobuck...ssicLoki050.jpg

why did this happen all i did was use a butterfly wing to leave orc dungeon i needed to run an errand. :( any ideas? im always very nice to people in game and i dont swear? why would i get this?

Edited by Leanart, 04 September 2012 - 06:22 PM.

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#16 OgamiItto

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Posted 04 September 2012 - 08:11 PM

http://i78.photobuck...ssicLoki050.jpg

why did this happen all i did was use a butterfly wing to leave orc dungeon i needed to run an errand. :( any ideas? im always very nice to people in game and i dont swear? why would i get this?


Your best bet is to send in a ticket to ask about that, account issues generally can't be discussed in the forums.

But that's not what this thread is for, and would be better addressed elsewhere.

Edited by OgamiItto, 04 September 2012 - 08:12 PM.

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#17 Leanart

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Posted 04 September 2012 - 08:25 PM

i did submit a ticket previous to this but have seen less activity on the server using a diff account. was wondering if something happened and more people were getting weird errors so posted here
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#18 Nymmastal

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Posted 06 September 2012 - 01:20 PM

down
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#19 krossfire

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Posted 06 September 2012 - 01:24 PM

9/6/2012
3:14 pm PST- based on last ragial update
Failed to connect to server
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#20 FreecsCorp

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Posted 06 September 2012 - 01:26 PM

july 7, 2012
6.26 am (GMT+8)

Failed to connect to server
Classic DB (Character Server Down) X

Edited by FreecsCorp, 06 September 2012 - 01:27 PM.

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#21 Okokx

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Posted 06 September 2012 - 01:26 PM

Time : 3:20pm PST September 06, 2012
Error : Character Server Down
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#22 Nymmastal

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Posted 06 September 2012 - 01:55 PM

up at :45
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#23 Oda

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Posted 06 September 2012 - 02:00 PM

Ok, thank you.
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#24 Okokx

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Posted 07 September 2012 - 03:16 PM

Time : 05.15 pm PST (sep 7)
Error : Character Server Down
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#25 Oda

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Posted 07 September 2012 - 03:18 PM

Investigating.
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