20 replies to this topic

[Sic0]

Hi, I just downloaded and installed the game, and got everything updated but when I try to start playing a setup window apear with settings for graphics, screen size and a bunch of other things. And after setting everything to the way i want it I click on the ok button. But after this the same settings window comes back again and I cant get it to go away... Anyone know why ths is happening and if I can fix it somehow?

ps. sorry about the crappy english, it's due to a combination between dyslexia and being born in a non-english speaking country.

[Cleffy]

Are you playing Requiem Online or Ragnarok Online?

[VolunteerMod09]

Run Setup.exe as Administrator.

[ColourMageKnight]

I'm having the same problem. I clicked run as admin and it gives me this.
Gravity™ Error handler.
An unexpected error has occoured! Ragnarok will be shut down because of unexpected program error.
(Please report these errors to gravity or game master.)
Module Name: C:\Program Files (x86)\Gravity\Ragnarok Online\clragexe.exe
Time Stamp: 0x5028af67 - Mon Aug 13 00:40:23 2012

Exception Type: 0xc0000005
0x0018fa18
eax: 0x03b53538 ebx: 0xffffffff
ecx: 0x00000916 edx: 0x02f80df0
esi: 0x00889ae8 edi: 0x00000001
ebp: 0x00000010 esp: 0x0018f9fc
stack 0018f9fc - 0018fdfc
0018F9FC : FF FF FF FF E8 9A 88 00 06 02 20 00 01 00 00 00
0018FA0C : 01 00 00 00 70 B4 6A 00 71 86 62 00 F6 A0 80 00
0018FA1C : 3C FA 18 00 FF FF FF FF E8 9A 88 00 16 02 20 00
0018FA2C : 01 00 00 00 01 00 00 00 70 B4 6A 00 71 86 62 00
0018FA3C : F6 A0 80 00 60 FA 18 00 FF FF FF FF E8 9A 88 00
0018FA4C : 06 02 20 00 01 00 00 00 01 00 00 00 70 B4 6A 00
0018FA5C : 71 86 62 00 F6 A0 80 00 84 FA 18 00 FF FF FF FF
0018FA6C : E8 9A 88 00 06 02 20 00 01 00 00 00 01 00 00 00
0018FA7C : 70 B4 6A 00 71 86 62 00 F6 A0 80 00 A8 FA 18 00
0018FA8C : FF FF FF FF E8 9A 88 00 02 02 20 00 01 00 00 00
0018FA9C : 01 00 00 00 70 B4 6A 00 71 86 62 00 F6 A0 80 00
0018FAAC : CC FA 18 00 FF FF FF FF E8 9A 88 00 16 02 20 00
0018FABC : 01 00 00 00 01 00 00 00 70 B4 6A 00 71 86 62 00
0018FACC : F6 A0 80 00 F0 FA 18 00 FF FF FF FF E8 9A 88 00
0018FADC : 06 02 20 00 01 00 00 00 01 00 00 00 70 B4 6A 00
0018FAEC : 71 86 62 00 F6 A0 80 00 14 FB 18 00 FF FF FF FF
Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
Job : Novice

(Really sorry if this is the wrong place to put this. I've been trying to get the game to work for 6+ hours... I have a friend helping me but I'm not quite getting what he's saying.)

[ragnawind]

I had the same problem when installing it on my new computer. I just had to run the main executable as an admin and it worked fine.

@ColourMageKnight: Try re-installing the game and see if that helps. A file may have corrupted during the update.

[ColourMageKnight]

I had the same problem when installing it on my new computer. I just had to run the main executable as an admin and it worked fine.

@ColourMageKnight: Try re-installing the game and see if that helps. A file may have corrupted during the update.

I actually did. <.< Only once though.
I've heard disabling avast! works? I'd try that, but how do I even turn off Avast!?

Edited by ColourMageKnight, 23 October 2012 - 03:07 PM.

[DrAzzy]

So you set an exception in avast, and it worked, whereas before it was crashing with a gravity handler error? I ask because i didn't know avast could cause gravity errors - usually it just silently falls when you press start when avast is the problem.

[ColourMageKnight]

So you set an exception in avast, and it worked, whereas before it was crashing with a gravity handler error? I ask because i didn't know avast could cause gravity errors - usually it just silently falls when you press start when avast is the problem.

I haven't done anything with Avast! yet. But that was the error I got both times when I installed it, whether I ran as admin or not.

[eletriclightbulb]

Having the same problem... Any solution so far? (im using avast too)

[ColourMageKnight]

Having the same problem... Any solution so far? (im using avast too)

I was told to turn off avast and download it. But I can't turn off Avast. There isn't even a command for that!
I've also found that you can put RO in your safe list, but I couldn't find that command either.

[eletriclightbulb]

I was told to turn off avast and download it. But I can't turn off Avast. There isn't even a command for that!
I've also found that you can put RO in your safe list, but I couldn't find that command either.

You can right click in the Avast menu (at the side of the clock) ant choose "Avast module control" and Deactivate all modules, i did it and its working now =D
(obs.: sorry if your avast dont show what i wrote, not an english native speaker and my avast is not in english xD)

[ColourMageKnight]

You can right click in the Avast menu (at the side of the clock) ant choose "Avast module control" and Deactivate all modules, i did it and its working now =D
(obs.: sorry if your avast dont show what i wrote, not an english native speaker and my avast is not in english xD)

Thanks! ^^ Looking forward to playing!

[Marador]

I have avast as well, and it does the exact same thing to me.

It is the behavior shield specifically that is the problem, if you click on real time shields, find the behavior shield, open that up, and click the stop button, it has an option for turning it off for 10 mins, which is what i do, so i dont have to take the game down to turn my antivirus back on. And it works like a charm.

So far, i cannot seem to get any exeptions to work, I've tried everything listed in the forums and using the browse feature and clicking on the files in question. But turning off the behavior shield isn't really that much of an imposition.

[ColourMageKnight]

I have avast as well, and it does the exact same thing to me.

It is the behavior shield specifically that is the problem, if you click on real time shields, find the behavior shield, open that up, and click the stop button, it has an option for turning it off for 10 mins, which is what i do, so i dont have to take the game down to turn my antivirus back on. And it works like a charm.

So far, i cannot seem to get any exeptions to work, I've tried everything listed in the forums and using the browse feature and clicking on the files in question. But turning off the behavior shield isn't really that much of an imposition.

Thanks! That helps a bunch!

[ColourMageKnight]

<.<
... That's all great and good that it worked for me, but how do I make my screen bigger?!?

It's only this big now! [ ]
My blue mouse shows up and the music plays, but that's it...

EDIT Nevermind, it's working! Yay!

Edited by ColourMageKnight, 24 October 2012 - 04:14 PM.

[Marador]

Thanks! That helps a bunch!

You are very welcome! I'm glad to help. I only wish i could do it more often lol.

[Erelen]

I reinstalled game, added "trusted process" to "Real-Time Shields -> Behavior Shield" and I still can't turn on the game. Could anyone please tell me a good solution for this?

[DrAzzy]

I reinstalled game, added "trusted process" to "Real-Time Shields -> Behavior Shield" and I still can't turn on the game. Could anyone please tell me a good solution for this?

Please describe the behavior you are seeing, and what antivirus you're using.


When you say you added "trusted process", you mean you added the RO executables (ragexe.exe or clragexe.exe in the RO folder) as "trusted processes", right?

[Erelen]

Situation little changed. I'm using Avast, and yes I added ragexe.exe and clragexe.exe to trusted processes. After I turned off and on antivir I can get to "Ragnarok Setup" but... I can't turn this window off. My system is Windows 7 (64).

[DrAzzy]

Situation little changed. I'm using Avast, and yes I added ragexe.exe and clragexe.exe to trusted processes. After I turned off and on antivir I can get to "Ragnarok Setup" but... I can't turn this window off. My system is Windows 7 (64).

You mean you get the setup program, but it doesn't go away when you click OK?

Awesome - that's an easy fix. Run the game as admin.

[Erelen]

Oh thanks. I must forgot about it. So the main problem was with restarting antivir. Thank you very much.