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Can't Download the Installer?


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#1 Baauer

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Posted 14 November 2012 - 04:42 PM

I saw another person posted something about this, but they didn't get an answer. Figured I'd try me luck.

I've tried multiple times now, I've tried restarting my computer, my internet; I've honestly tried everything I can think of. Every time I click to download the installer, it sets the download up in my queue, and then never actually starts, only to have a Network Error minutes later. Any ideas? Anyone?!
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#2 Alanthier

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Posted 15 November 2012 - 05:28 AM

I can't get to the installer either, i started it last night, it stopped at 170mb so i go to retry right now and it says problems loading page, i can't get to the main site period, only the forum now
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#3 eerie

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Posted 15 November 2012 - 06:05 AM

1) Download manager?

OR

2) iRO Wiki: Clients and Patches

Unable To Download Ragnarok

Edited by eerie, 15 November 2012 - 06:09 AM.

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#4 Alanthier

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Posted 15 November 2012 - 06:22 AM

neither works it stops at 130-170mb and wont allow it to continue with a message that says the source file could no longer be read so it's not my end it's theirs.
I'm also ON the computer to monitor it and it does it EVERY time
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#5 Oda

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Posted 15 November 2012 - 06:24 AM

Have you tried clearing your browser cache, cookies and temporary internet files? How many gigs do you have free on your PC?
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#6 Alanthier

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Posted 15 November 2012 - 06:26 AM

Have you tried clearing your browser cache, cookies and temporary internet files? How many gigs do you have free on your PC?

I clear it every time, and this computer has pretty much nothing on it with at least 150-200gbHDD so it's not the computer.
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#7 Oda

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Posted 15 November 2012 - 06:33 AM

Can you create a tracert connection report to playragnarok.com?

From the knowledge base:

1. Close all programs (very important for the accuracy of your results)
2. Open up a command prompt window (start/programs/accessories/command prompt)
3. Type: "tracert playragnarok.com" (without the quotes)
4. Hit the enter key and let the trace run until it displays triple * symbols multiple times in a row. Then, press control-C.
5. Right-click in the window, and choose "Mark". Then, highlight the entire window contents with the mouse. Copy the entry (Press Ctrl+C), open an instance of notepad, and paste (Press Ctrl+V) it there. At the top of this file, please write the current date and time, including the time zone in which you reside.
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#8 Alanthier

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Posted 15 November 2012 - 06:38 AM

Can you create a tracert connection report to playragnarok.com?

From the knowledge base:

1. Close all programs (very important for the accuracy of your results)
2. Open up a command prompt window (start/programs/accessories/command prompt)
3. Type: "tracert playragnarok.com" (without the quotes)
4. Hit the enter key and let the trace run until it displays triple * symbols multiple times in a row. Then, press control-C.
5. Right-click in the window, and choose "Mark". Then, highlight the entire window contents with the mouse. Copy the entry (Press Ctrl+C), open an instance of notepad, and paste (Press Ctrl+V) it there. At the top of this file, please write the current date and time, including the time zone in which you reside.


Nov 17, 2012 7:38am PST
C:\Documents and Settings\admin>tracert playragnarok.com

Tracing route to playragnarok.com [128.241.93.60]
over a maximum of 30 hops:

1 * * * Request timed out.
2 244 ms 259 ms 260 ms L104.LSANCA-DSL-12.verizon-gni.net [71.106.55.1]

3 296 ms 259 ms 258 ms G0-5-4-6.LSANCA-LCR-21.verizon-gni.net [130.81.1
95.76]
4 283 ms 259 ms 258 ms so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.151.236]
5 210 ms 258 ms 258 ms 0.ae1.BR1.LAX15.BR1.LAX15.ALTER.NET [152.63.112.
1]
6 215 ms 259 ms 258 ms ae-7.r05.lsanca03.us.bb.gin.ntt.net [129.250.8.8
5]
7 282 ms 258 ms 258 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.
172.90.170]
8 285 ms 258 ms 259 ms portal.demarcation.gravityus.com [204.2.170.50]

9 289 ms 259 ms 259 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Edited by Alanthier, 15 November 2012 - 06:40 AM.

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#9 Belbin

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Posted 16 November 2012 - 03:35 PM

It happens to me everytime they do a new patch with a lot of data. I can not log in again after last patch on Tuesday. Last time it took 3 weeks to get the fix and I had to redownload the game with a new downloader

OOPS wrong game but same issue, I play Maestia
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