I'll get straight to the point.
In January, my email was hacked, and the hacker accessed my account and created a ticket to request an email change. I later found out that only a nickname, registration time, and country were needed to request an account change. however, I have checked this information, and some of it does not match the registration details, but the support team still changed the email.
For example, the original email was: A1234@gmail.com, and the new email was: A1234@hotmail.com. As you know, my ID was hacked, and most of the items in my guild storage were stolen. I had to open a new ticket to recover my email, which took 7 days {while the hacker took only a few hours}. Around the same time, I opened a ticket to recover my items, until today, I have been seriously asking whether I will get my items back.
In the end, I was accused of RMT 
{Why didn't you tell me since February? I do not deny that I did RMT to buy items, but part of the damage was caused by the support team not verifying the information, leading to this situation}.
{Why didn't you tell me since February? I do not deny that I did RMT to buy items, but part of the damage was caused by the support team not verifying the information, leading to this situation}.NOTE:
I recommend you secure your account tightly. Even if the damage was caused by the support team's negligence, they will not take responsibility.
What frustrates me is why I have to wait so long. If you don't intend to return my items, you should have told me earlier. I've had to waste my time constantly checking the progress of my ticket, and you've been tossing it around, treating my ticket like garbage. If you don't want to handle it, just say so directly, so I won't waste my time. 
I forgot to mention that someone else experienced a similar incident. I spoke with them, and they said they only got some of their items back. If you have a Warpportal ID and it went missing, please be aware that your account might have been stolen in the same way as mine.
My [item recovery] ticket has been handled by three different GMs. I think if I don't seriously ask now, they'll probably leave my ticket unresolved until the game shuts down. 
As you know, if you have three pieces of information—nickname, registration time, and country—you can steal a Warpportal ID, regardless of how you obtained this information. If you are the owner of the ID, it can take up to 7 days to recover your account. You also need to send a copy of your government-issued ID with your name in English and your birthdate that matches the Warpportal ID through a fax for identity verification.
