13 replies to this topic

[aying24]

my VIP benefit expired yesterday 12/25/2012 on my account, i thought about renewing it but i made a mistake, instead of paying the main account i end up paying for my slave account, and transferring WP energy on it. I just woke up when i did this.

sent a ticket already twice but no answer yet. any Gm's around to help me so i can level again?!
and i have a curious question coz awhile back i broke +7 Guard of requiem(teddy bear) on it and +7 Magestic goat [1].just woke up and m still sleepy,i decided to upgrade some slotted guards and i didn't know i haven't taken the carded guard off of me and next thing you know i lost my +7 (teddy bear) guard. The +7 Magestic Goat [1] happened in the same week i think...same situation..
my question is can this be rolled back? coz somebody said i can ask for a roll back since it's not intentional and it happened to them too and they got a roll back.

So GM's help me...need some help on my VIP account and some questions to be answered. thanks

[Helios0]

rollback = if i had to guess id say verrrrrrrrrrrry unlikely..

i've seen GM's post in the past about similar circumstances like your VIP problem. As long as both logins are on the same Warp Portal Account it should be easy to move it over i think. The processing of it might be a bit slow with the flood of other things their handling at the moment.

[Gantrithor]

Please send a ticket about your items.

Most if not all of the support team, I assume, are not working on Christmas, there may be a delay on all ticket answering, not just yours.

[DonatoX]

I don't think u can rollback...

[Azyrk]

Ehhh buddy I hate to say it, but payment dept. is wayyyyyyy behind. It took them ~3 weeks to refund my server transfer after I backed out. So you'd be waiting a while. You can try mailing Corvus or Oda here on forums and see if they'll be generous enough to help you out quickly. Or, your second option would be to buy VIP again, and wait for the refund later. Yes, you're paying double, but by the time you get it back, the month will almost be over and you'll have to buy VIP again.


Also, sending in more than one ticket doesn't help. If anything it slows down the ticket system. They do respond to every ticket, but they sometimes take time. Plus, it's the holidays so I really doubt they're running full force.

[VolunteerMod09]

You can request for WPE refund via ticket. But for the equipments you lost, most likely you can't get it back due to your own fault of breaking it.

[aying24]

rollback = if i had to guess id say verrrrrrrrrrrry unlikely..

i've seen GM's post in the past about similar circumstances like your VIP problem. As long as both logins are on the same Warp Portal Account it should be easy to move it over i think. The processing of it might be a bit slow with the flood of other things their handling at the moment.

yeah its in the same WP account..

Please send a ticket about your items.

Most if not all of the support team, I assume, are not working on Christmas, there may be a delay on all ticket answering, not just yours.

sent 2 tickets already but no answer yet so maybe i try the forums..

I don't think u can rollback...

well, that is sad since teddy bear card is expensive now on classic... and i dun have the zeny to buy and slot magestic goat again and again heh

Ehhh buddy I hate to say it, but payment dept. is wayyyyyyy behind. It took them ~3 weeks to refund my server transfer after I backed out. So you'd be waiting a while. You can try mailing Corvus or Oda here on forums and see if they'll be generous enough to help you out quickly. Or, your second option would be to buy VIP again, and wait for the refund later. Yes, you're paying double, but by the time you get it back, the month will almost be over and you'll have to buy VIP again.


Also, sending in more than one ticket doesn't help. If anything it slows down the ticket system. They do respond to every ticket, but they sometimes take time. Plus, it's the holidays so I really doubt they're running full force.

i will try mailing oda, however i dun like to spend twice...since it's on the same WP account, maybe they can just transfer it to my main playing account..i do hope they help me before exp event ends

You can request for WPE refund via ticket. But for the equipments you lost, most likely you can't get it back due to your own fault of breaking it.

do u think it'll be faster that way? i haven't touch the KP yet and haven't use the account since it's not my main and all i have in there is just a super baby Novice for vending...yeah i guess i can't get the items back...just had to try and ask if it's true....maybe that person is just messing with me..

thanks for the replies....

Edited by aying24, 27 December 2012 - 04:26 AM.

[Facekiller]

usually the GMs will let you restore an item ONE time... but thats it they wont ever do it again... so you might decide which item is more important to not lose and ask for that one... my suggestion is from now on when you get sleepy or just wake uptake some time away from iRO so you dont make these mistakes again....

[DonatoX]

Facekiller is right...

[aying24]

usually the GMs will let you restore an item ONE time... but thats it they wont ever do it again... so you might decide which item is more important to not lose and ask for that one... my suggestion is from now on when you get sleepy or just wake uptake some time away from iRO so you dont make these mistakes again....

tnx, if they will restore it again.. i will take the +7 guard with teddy bear card on it...

[Renzetsu]

Why even pay for VIP at the moment when it's been reduced without explanation?

[ilovemilk]

I heard exp bonus VIP does not work at the moment. I would wait til they fix this before buying VIP.

[Helios0]

it wasn't reduced it was returned to normal. for years its been 50% they bumped it up when classic came up and the population on ymir nearly vanished to promote people logging in. it was a temporary fix until the merger.

The merger is done.

[KriticalAssassin]

Do not send more than 1 ticket for your issue. If you send a reply to the ticket before GM response it puts it to the end of the waiting list and makes you wait even longer.