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CHANGE PAYMENT PAGES!


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#1 ZeroTigress

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Posted 27 July 2010 - 11:27 AM

Change the Transfer button into a Convert button so people know that the button is meant to convert WP points into cash shop points. People are confusing the word "transfer" as transferring WP points into a subscription payment.

In addition, add a pop-up confirmation saying that once WP points have been converted, they can't be converted back into WP points.

This will REALLY help people getting used to the new payment system and prevent new people from making the same mistake. (Because payment mishaps drives potential customers away.)
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#2 Calanor

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Posted 27 July 2010 - 12:31 PM

Those are things we are working on, no need to yell at us.
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#3 Dray

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Posted 27 July 2010 - 12:36 PM

Poor Cal /pat

She has a point tho, its all about being use-friendly. :o

Edited by Dray, 27 July 2010 - 12:39 PM.

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#4 Calanor

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Posted 27 July 2010 - 12:42 PM

I am sensitive!

But no lie, we just worked up those same requests yesterday so we are on the same path to overall peacefulness and contentment.
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#5 ZeroTigress

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Posted 27 July 2010 - 12:43 PM

Those are things we are working on, no need to yell at us.

Sometimes you have to shout to be heard. :o Glad to know it's being worked on.
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#6 Rockyonfire

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Posted 27 July 2010 - 01:37 PM

I agree i have already looked into this, and its seems they are working on it i also confused the WP transfer system, so meanwhile i cannot transfer points between game accounts.
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#7 Angelz

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Posted 27 July 2010 - 05:55 PM

:o

I agree, at least I know I'm not alone now. Guess I'll work on that paper I've been avoiding!!
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#8 Dray

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Posted 28 July 2010 - 02:00 AM

I am sensitive!

But no lie, we just worked up those same requests yesterday so we are on the same path to overall peacefulness and contentment.


Nice to know you guys are listening! GJ! http://forums.warppo...tyle_emoticons/default/fing32.gif
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#9 lunagroove

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Posted 11 August 2010 - 06:19 PM

Except they never changed it, did they? Letting people know transferring "wp" actually means your hard earned cash goes to

*drum roll*

the item mall!!! even thought there is no mention of the "item mall" on that page - clever, is it not? If you go to the ragnarok online website, for instance, and click on pay for sub...

it takes you to that warp portal page where nothing is clear. So I transfer "WP" and guess what - I have a bunch of useless Kafra points and I cannot even log on.

The reason they never looked at changing it is why would they bother when they can rip you off. =)
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#10 ZeroTigress

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Posted 11 August 2010 - 06:53 PM

Seriously, Gravity, you guys REALLY need to get the payment pages changed. I thought that the recent network maintenance was to also make the payment pages easier to understand, but apparently you guys seem to be very adamant on keeping the word "Transfer" over the more clarified word "Convert" for the item mall point conversion.

That and the payment verification where you DO NOT notify players when their payment method has been approved only serves to cause more grief than necessary. I question your thought process in the payment page designs.
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#11 Leash

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Posted 11 August 2010 - 09:41 PM

yesterday i was getting premium for a friend, i thought i had to transfer those points first to buy it, but prem is bought with "untransfered" WP points. :)
well i learned my lesson.
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#12 Calanor

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Posted 12 August 2010 - 09:06 AM

Its being worked on. There will be an update to the payment pages in the coming week. Like I said its being worked on.
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